SHINE JOSEPH
Kollam
Summary
Dedicated social worker with 11 years of front-line experience supporting marginalized individuals, families, veterans, and the elderly. Expertise in counseling and education, leveraging extensive knowledge of community resources to facilitate social intervention. Strong communication skills enhance collaboration and outreach efforts. Proficient in Microsoft Office Suite, demonstrating capability in both independent and team-oriented environments.
Overview
17
17
years of professional experience
Work History
EAP Counsellor
Cognizant Technology Solutions
Coimbatore
02.2021 - 12.2024
- Company Overview: Assigned by Workplace Options India Private Limited
- Provided an integrated EAP service consisting of telephonic intake and assessment, telephonic support, triage, referral, clinical case management, and crisis management.
- Maintained client confidentiality as expected by ethical standards.
- Adhered to the applicable ethical, therapeutic, and legal standards, which govern service delivery, as well as policies, procedures, and laws, which apply to the organization as appropriate.
- Referred clients to appropriate resources and thoroughly maintains clinical documentation in a computerized system for follow-up regarding clinical and work-life services.
- Assessment completed with clients expressing various issues e.g. substance abuse, mental health, and family concerns that may be impacting work performance.
- Performed initial assessment/intake, crisis intervention, information and referral, and counseling services to clients by telephone.
- Completed timely follow-up calls to clients where necessary.
- Assigned by Workplace Options India Private Limited
Student Welfare Officer
Wings PSC Coaching Centre
07.2016 - 05.2020
- Worked closely with students and parents to improve attendance and develop positive attitude.
- Managed individual cases regarding coaching centre attendance.
- Interviewed children and parents to find out reasons for non-attendance.
- Organized home visits and coaching centre based meetings.
- Conducted regular visits to classes to check on pupils’ attendance.
- Coordinated with Teacher and other senior staff to sort out non-attendance issues.
- Mobilized financial and other material resources from voluntary and statutory sources to improve educational opportunities.
Project Manager
Chethana Integrated Development Society
Kayamkulam
09.2015 - 06.2016
- Company Overview: Kayamkulam, India
- Ensure the punctuality and regular attendance of the staff.
- Appraise the performance of the staff in a timely and fair manner and ensure safekeeping of the filled appraisal forms.
- Ensure proper housekeeping, safety and security of the office and staff.
- Correspond with the Funding Agencies, Government and other networking agencies.
- Check all incoming mails whether addressed by name or designation, except those marked ‘Personal’ and/or 'Confidential'.
- Ensure proper maintenance of leave/service/contract records of each employee.
- Deal with the appropriate authorities on all matters regarding the office and clinic premises.
- Ensure all Audits take place smoothly and all statutory requirements by law applicable to the office are met appropriately, wherever applicable.
- Ensure timely submission of various periodical reports, highlights of the previous months reports.
- Network with national & international funding agencies.
- Supervise and guide the program staff in the implementation of the programs as planned in the project.
- Ensure that the project programs are planned as per the project time line and budget.
- Monitor and evaluate the programs of the Projects.
- Develop field work, revision of field activities by conducting periodical meetings.
- Network with the GO/NGOs working the field of same projects.
- Help the staff to plan and implement innovative programs.
- Prepare Project Proposals to be submitted to the donor agencies and the Government agencies.
- Help in the implementation of Projects sanctioned to the office.
- Supervise all the Projects implemented by the NGO.
- Ensure that the Accounts Officer is maintaining proper books of accounts including basic accounting controls like daily verification of cash in hand, daily entry of cash & bank vouchers, Bank Reconciliation statements, accounting of Receipts/Payments correctly.
- Supervise and maintain the Assets Records of office conducting physical verification of assets annually and reporting variations.
- Ensure that the expenditure is incurred within the limits of the sanctioned budget.
- Prepare the Annual Program and Budget and Annual Report of the NGO with the help of the Accountant/Statistical Assistant, concerned unit heads and the staffs.
- Help in mobilizing resources for the NGO.
- Allocate staff responsibilities for efficient and effective implementation of the operational plan/accounting/administrative work.
- Maintain cordial relation and discipline among the staff.
- To take part in the selection/recruitment of staff members along with the selection committee and report the three short listed candidates to project director.
- Supervision of field activities on regular basis.
- Development of capacity building for sustainability.
- Kayamkulam, India
Social Worker
Review Charitable Society
Quilon
04.2012 - 08.2015
- Company Overview: Quilon, India
- Measure the intelligence of rural children and correlate with their achievements.
- Study the problems of achievers and how to raise their aspirations.
- Educate mothers with child psychology and the importance of love and affection for children and about the drastic effects of neglect.
- Help children to overcome their problems through child guidance.
- Test their aptitudes and interest of adolescents and provide educational and vocational guidance.
- Help the villagers to get rid of prejudice, bias and narrow parochial considerations.
- Study the communications barriers.
- Promote effective communications towards social change.
- Help the rural children develop good habits.
- Motivate the rural population to create and maintain a better environment to live in.
- Quilon, India
Family Counsellor
Sreeniketan Centre for Social Development
Chathannoor
06.2010 - 03.2012
- Company Overview: Chathannoor, Quilon, India
- Conducted family case seminars and provided couple and family therapy.
- Provided one on one counseling to individuals, families, couples and peer groups.
- Conducted free seminars on substance abuse, interpersonal relationships, apathy, depression and mental stress.
- Conducted workshops.
- Shouldered many other responsibilities as and when required.
- Chathannoor, Quilon, India
Addiction Counsellor
Sreeniketan Centre for Social Development
Chathannoor
09.2007 - 05.2010
- Company Overview: Chathannoor, Quilon, India
- Assisted clients to identify and overcome addictive behaviors.
- Applied individual behavior modification plans.
- Modified destructive behaviors and instructed new coping skills.
- Advised individually and in group therapy sessions to promote healthy lifestyles.
- Assisted clients refrain from addiction to substances and behaviors such as gambling, alcohol and drugs.
- Chathannoor, Quilon, India
Education
One year Diploma in Fire & Safety Engineering - Trivandrum, India
WHRDE
Trivandrum, India03.2012
Master of Social Work - Medical & Psychiatry
Bharathiyar University
Coimbatore, India04.2007
Bachelor of English Language & Literature - Kottayam, India
Mahatma Gandhi University
Kottayam, India03.2005
Skills
- Crisis intervention and telephonic counseling
- Clinical case management and documentation
- Ethical compliance and resource referral
- Client assessment and problem-solving
- Relationship building and substance abuse counseling
Affiliations
- Indian Council of Social Welfare, Kerala Chapter, No.ICSW/LF/1167/13-15
- Professional Social Workers Association, Chennai, No.PSWA20130056
- Fire and Safety Forum, Cochin, No.FSF/M/10/10679
Career Summary
11, Extensive knowledge of community resources and personnel, Skilled in counseling and educating youth, adults and seniors, Excellent oral and written communication skills, Exceptional motivation and initiative, Proven team player who works well independently, Computer literate: Microsoft Word, Excel & PowerPoint
Languages
English, Fluent in Written & verbal
Professional Development
- One Month Basic Course on Drug Addiction & Prevention, 02/01/11, Ministry of Social Justice & Empowerment, New Delhi, India
- Basic Course on Counseling, 09/01/15, Kerala Aids Control Society, Kerala, India
- STCW Basic Safety Training, Fire Fighting Training Institute, Cochin, India
Personal Information
- Passport Number: M8324524
- Father's Name: Joseph Sebastian
- Date of Birth: 08/10/81
- Nationality: Indian
- Marital Status: Married
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Timeline
EAP Counsellor
Cognizant Technology Solutions
02.2021 - 12.2024
Student Welfare Officer
Wings PSC Coaching Centre
07.2016 - 05.2020
Project Manager
Chethana Integrated Development Society
09.2015 - 06.2016
Social Worker
Review Charitable Society
04.2012 - 08.2015
Family Counsellor
Sreeniketan Centre for Social Development
06.2010 - 03.2012
Addiction Counsellor
Sreeniketan Centre for Social Development
09.2007 - 05.2010
One year Diploma in Fire & Safety Engineering - Trivandrum, India
WHRDE
Master of Social Work - Medical & Psychiatry
Bharathiyar University
Bachelor of English Language & Literature - Kottayam, India
Mahatma Gandhi University
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