SHINE XAVIER NICHOLAS
Bangalore
Summary
Associate Director with extensive experience in delivering IT project services at Kyndryl Solutions, managing a global portfolio of projects and programs valued at over $20 million. Recognized for strong work ethic and exceptional interpersonal skills, fostering collaboration across diverse teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate Director – Portfolio Management
Kyndryl Solutions Pvt Ltd
08.2021 - Current
- Directed a global portfolio of over 100 IT projects worth more than $20 million across cloud transformation, storage, digital workplace, and network domains.
- Managed a team of 20+ PMs globally; drove delivery governance, escalations, and client prioritizations.
- Implemented dashboard-based project tracking (Power BI), achieving a 35–40% average gross profit margin.
- Coordinated cross-functional teams with Sales, Finance, and Solutioning for forecasting and portfolio optimization.
- Developed training programs for existing staff members as well as new hires.
- Monitored budgeting, forecasting, planning and reporting activities of the department.
EMEA Squad Leader – IT Asset Management & Operations
IBM India Pvt Ltd
06.2018 - 08.2021
- Led two squads managing the IT asset lifecycle for over 430 accounts, focusing on compliance and operations transformation.
- Program managed a predictive analytics initiative across 10 markets to improve asset data quality.
- Developed and led a global upskilling campaign, reaching 2,500+ delivery personnel across India and EMEA.
- Designed UKI audit response frameworks for compliance and risk closure.
- Implemented process improvements to streamline workflows and enhance efficiency.
Sr. Project Manager – Global Technology Services
IBM India Pvt Ltd
03.2015 - 05.2018
- Delivered infrastructure transformation programs for a major Australian banking client.
- Oversaw service management toolset migration, midrange optimization, and vendor coordination.
- Built and rolled out project governance standards, and mentored junior PMs across global projects.
- Mentored junior project managers to enhance team capabilities and performance.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
IT Project Manager – BFSI Domain
HCL Technologies Ltd
11.2006 - 03.2015
- Managed IT operations and compliance projects across 400+ banking applications in APAC.
- Led transitions of applications based on sizing, stack analysis, and billing.
- Served as PMO Leader, reporting portfolio KPIs to Senior Management for strategic alignment.
- Managed project schedules and resource allocation effectively.
- Implemented risk management strategies to mitigate potential issues.
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
Technical Support Specialist
HP Consumer Contact Center
09.2005 - 10.2006
- Provided Tier 1 support for HP desktops and small business networks, ensuring high CSAT scores.
- Trained new staff on customer service protocols and technical procedures.
Education
Bachelor of Science -
Bangalore University
India01.2004
Skills
- Project, Program and Portfolio management
- Organizational change management
- Strategic leadership
- Cloud and infrastructure transformation
- Software development lifecycle
- Critical thinking
- Budget management
- Analytical thinking
- Technical implementation
- Effective communication
- Strategic planning
- Change management
- Financial and risk management
- ITIL Service Operations & ITSM
- Team leadership and coaching
- Stakeholder management
- Compliance, risk, and audit
- Contract management
Websites
Certification
- PMP, Project Management Institute (PMI), 09/17
- IBM Advisory Project Manager, 09/16
- Scrum Fundamentals, SCRUMstudy, 09/16
- Data Analytics & Cognitive AI, IBM, 09/20
- Blue Core Coach, IBM Leadership Framework
Key Projects and Programs
- Using Azure DevOps Pipelines and Terraform scripting delivered an enterprise-grade development environment that can be refreshed with minimal downtime
- Cloud Acceleration Program, program managed the migration of over 4,000 servers from on-premise datacenters to Microsoft Azure with a $4M budget
- Enterprise storage transformation, directed a strategic initiative to transition from CTera to Box, LucidLink, and Azure File Share (AFS), $2M budget
- ServiceNow migration and modernization delivered a complete ITSM platform transition, integrating CMDB with AMDB and refining incident, change, and request management processes, led multiple workstreams including monitoring, service catalog redesign, and compliance reporting, spanned 15 months with a $3M budget, engaging diverse IT departments, and third-party vendors
Location
Bangalore, Karnataka, India. Migrating to San Jose, CA, USA
Affiliations
- Club tennis player
- Content creator
Languages
English
First Language
Hindi
Proficient (C2)
C2
Malayalam
Elementary (A2)
A2
kannada
Proficient (C2)
C2
References
References available upon request.
Timeline
Associate Director – Portfolio Management
Kyndryl Solutions Pvt Ltd
08.2021 - Current
EMEA Squad Leader – IT Asset Management & Operations
IBM India Pvt Ltd
06.2018 - 08.2021
Sr. Project Manager – Global Technology Services
IBM India Pvt Ltd
03.2015 - 05.2018
IT Project Manager – BFSI Domain
HCL Technologies Ltd
11.2006 - 03.2015
Technical Support Specialist
HP Consumer Contact Center
09.2005 - 10.2006
Bachelor of Science -
Bangalore University
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