Shine Xavier Nicholas
Associate Director IT Portfolio Management
Bangalore
Summary
Insightful Information Technology Manager with 18 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in delivering projects, programs and managing multiple portfolios, technology needs assessments and staff training.
Overview
18
18
years of professional experience
13
13
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Associate Director IT Portfolio Management
Kyndryl Solutions Private Limited, IBM Spinoff
Bangalore
03.2015 - Current
- IT Project Management
- Orchestrate and drive the development of portfolio management and ensure close alignment to demand management
- Manage and Support People:
- Responsible for management, support, career development, mobility for team of people supporting the portfolio which includes Project Managers, Program Managers, Architects & Technical Resources
- Team Size: 50 resources
- Develop and implement shared best practices processes, models, methods, tools and templates within the portfolio management discipline
- Manage IT infrastructure projects for one the world’s largest marketing agency pertaining to Network & Edge, Cloud, Security & Resilience, Refresh & Lifecycle management of on-premise IT equipment while closely working with Asset Management teams to effectively manage the inventory
- Identify, develop, and manage the client relationship
- Develop and manage scope, strategy, program workstreams, project plans, resources, and budget for each engagement
- Reporting: Monthly Steerco reporting of Portfolio health with internal & client Sr
- Management, RAG status driven discussion of projects, programs which needs attention and showing in Amber or Red
- Clear get to green plans are defined and agreed with the client to bring the projects back on track
- Weekly reporting of Portfolio risk, issues, dependencies, and assumptions with Internal Sr
- Management to enable proactive delivery of projects & programs which results in healthy utilization of the teams, financials and reduce delays
- Financial Review & Reporting of Portfolio with internal Sr
- Management: Review of Budget Actuals Vs
- Forecasted and ensuring a healthy financial position of the Portfolio to achieve monthly, quarterly & yearly targets.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
IT Project Manager
HCL Technologies Private Limited
Bangalore
11.2006 - 03.2015
- Application Support & Maintenance
- Client Service Manager for critical trading and banking applications
- Program Manager for a large investment banking project in APAC (Asia-Pacific)
- Project-manage ad-hoc & technology roadmap compliance projects for 70+ applications in APAC, with a portfolio size of 400+ applications with a mixed tech stack of technologies
- Project-manage the implementation of remote infrastructure services through deployment of Citrix firewalls, provisioning on Presentation Servers and migration to higher versions on a global platform
- Manager for Project Management Office, coordinating & communicating key performance metrics to influence strategic and tactical decision-making
- Manager of Transition Team, steering the migration of applications from Deutsche Bank to HCL, and executing tasks, including application sizing, technical stack analysis, requirements support and billing.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project plans identifying key issues, approaches and performance metrics.
- Led and managed staff of 25 team members engaged in administering complex IT infrastructure.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented strategic project plans to meet business objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Technical Support Specialist
Hewlett Packard CCC
Bangalore
09.2005 - 10.2006
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Science - Chemistry
Bangalore University
India 06.2001 - 04.2014
Skills
Strong detail orientation balanced with ability to see and execute the big pictureundefined
Certification
PMI – Project Management Professional – Since 2017
Hobbies
- Listening to music and playing music on my guitar.
- Going on rides on my motorcycle, long drives with family.
- Trying different cuisines of food.
- Baking for my daughter.
- Playing lawn tennis.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Associate Director IT Portfolio Management
Kyndryl Solutions Private Limited, IBM Spinoff
03.2015 - Current
IT Project Manager
HCL Technologies Private Limited
11.2006 - 03.2015
Technical Support Specialist
Hewlett Packard CCC
09.2005 - 10.2006
Bachelor of Science - Chemistry
Bangalore University
06.2001 - 04.2014
PMI – Project Management Professional – Since 2017
IBM Advisory Project Manager by IBM, 2016
Scrum Fundamentals by SCRUM study, 2016
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