SHINEY JOSEPH
Business Development Manager
New Delhi,DL
Summary
Business development manager with over 9 years of successful experience in customer engagement and sales . Recognized consistently for performance excellence and contributions to success in government and corporate sectors.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Business Development Manager
Invest India
New Delhi, Delhi
06.2017 - Current
- Liaison between ministry of commerce and Invest India in facilitation of investment from various investors
- Regulated and monitor the companies who are keen in investing in different sectors.
- Managed the portfolios and helped market research team for productive business model.
- Successful engagement in vendor management and conducting events related to the project.
- Implemented a set of comprehensive tracking processes to monitor project performance.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Coordinated with different teams on both state and central government level for successful completion of projects
- Completed polished reports outlining findings and corrective action recommendations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Social Media Manager
Ministry of Commerce & Industry
New Delhi, Delhi
06.2017 - Current
- Designed the campaign for the new policies to be introduced on behalf of the ministry E.g.: Geographical Indication and Patents awareness.
- Planned and approved the creative and write up's for Twitter Campaign for Department of Commerce
- Developed the planner for the GI events and worked with the state governments for successful coordination and promotion on various social media platforms .
- Handled internal and external communication for the commerce minister's office.
- Successfully managed the transition from Social media (Twitter) to creating a new grievance portal for the external clients to ensure responses by the government is provided in timely and efficient manner.
- Coordinated with different vendors during the launch of Start-up India , Which involved budgeting ,creatives and promotion of the launch on different social media handles.
- Organized the first ever live chat on social media handle with the Number 1 trending hashtag on different reforms by the government with the Commerce minister in 2017.
- Successfully collaborated with different media agencies to ensure social media presence on different strategies and reform by the departments
- Tracked innovations in social media and worked with key functional groups to adopt emerging technology through Twitter India and One Direct
Operations Manager
American Express
Gurgaon, India, Haryana
04.2010 - 08.2016
- Managed portfolios of high-net-worth corporate clients for the company in terms of client relations and renewal of contracts
- Worked as Individual Contributor to a team manager handling 20-25 people and training them in customer relations and overall business strategies and modules.
- Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks
- Collaborated with practice area leadership and managed the development and dissemination of knowledge products like thought leadership, white papers, procedural case studies, operations processes, SOPs and project proposals for the US clients
- Engaged in migration and onboarding of new clients and companies for business with American Express.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands Projects.
- Trained 3 batches (roughly 60+) incoming customer care professionals (CCPs) on process and business targets.
- Successfully completed projects on ACH reduction by using different CRM tools and ensured the ACH was reduced by 4 sec, Which increased the productivity for the entire process by 3-4%.
- Monitored team performance on monthly basis and ensured the overall efficiency is increased by 15% on quarterly level, Which resulted in best team award consecutively for 2 quarters in a row.
- Successfully Executed the introduction of corporate purchasing card to the existing clients , And worked with different teams across the globe to ensure client engagement is increased by 8-10%approx.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Education
Associate of Arts - Public Relations, Advertising, And Applied Communication
Mudra Institute Of Communication And Advertising (MICA)
Ahmedabad 08.2018 - 07.2019
BBA - International Business
Manav Bharti University
Himachal Pradesh 01.2010 - 03.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Public Relations and Customer Retentionundefined
Quote
Talent wins games, but teamwork and intelligence win championships
Timeline
Associate of Arts - Public Relations, Advertising, And Applied Communication
Mudra Institute Of Communication And Advertising (MICA)
08.2018 - 07.2019
Business Development Manager
Invest India
06.2017 - Current
Social Media Manager
Ministry of Commerce & Industry
06.2017 - Current
Operations Manager
American Express
04.2010 - 08.2016
BBA - International Business
Manav Bharti University
01.2010 - 03.2013
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