Summary
Overview
Work History
Education
Skills
Websites
Timeline
GeneralManager
Shinoth Padmanabhan

Shinoth Padmanabhan

Lead Technical Consultant
Chennai,TN

Summary

Lead Presales consultant with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing with natural ability to build key relationships through communication, customer service, and negotiation skills.

Overview

14
14
years of professional experience

Work History

Lead Presales Consultant

Zoho Corp. Pvt. Ltd.
Chennai, India, India
11.2016 - Current
  • Applied various business strategies to achieve constant growth of +20% in new customers revenue and +30% growth in existing customers revenue on YOY basis.
  • Curated action plan to achieve $150 million in 2021 and successfully executed the same Business Development plan.
  • Built KPI metrics system to evaluate and improve operations, targets and forecast needs.
  • Built and Implemented an onsite account management process which increased revenue by 10% and improved average customer conversion time from 45 to 28 days.
  • Managed team of 6 presales engineers and 3 presales associates.
  • Provided technical mentorship and training for new hires and peers.
  • Worked closely with product R&D team to develop product roadmap based on customer feedback and market research.
  • Trained sales team and channel partners across multiple countries to improve overall sales.
  • Travelled 16 countries to deliver product seminars, attend events, recruit and train partners and for customer meetups.

Senior Presales Consultant

Zoho Corp. Pvt. Ltd.
Chennai, Tamil Nadu
02.2014 - 06.2016
  • Supporting all strategic deals involving solution selling.
  • Being the customer advocate and liaison for product management and development.
  • Conducted periodic webinars/seminars to engage new and existing customers addressing various market-wide pain points.
  • Working expertise with Information, Compliance & IT Management Standards: ISO27001, NIST Cybersecurity Framework, GDPR, ITIL, PCI.
  • Evaluate client needs, coordinate design for a solution, and communicate the value proposition of complex and highly technical subjects.

Presales Engineer

Zoho Corp. Pvt. Ltd.
Chennai, TamilNadu
06.2013 - 02.2014
  • Built presales process from scratch and refine the follow-up process to increase the conversion rate by 10%.
  • Becoming an expert in the features, benefits, and application of ManageEngine Active Directory and SEIM related products.
  • Working with prospect's data to deliver world-class product demonstrations.
  • Driving all aspects of successful Proof of Concepts from requirements and design.
  • Communicating via phone, email, face-to-face and web meetings with prospects assisting and guiding them through the evaluation.

Technical Support Engineer

Zoho Corp. Pvt. Ltd.
Chennai, TamilNadu
07.2010 - 05.2013
  • Take ownership of customer issues reported and see problems through to resolution.
  • Scoping customer issue by collecting relevant facts and investigating the problem by doing my research and by involving other teams as needed.
  • Advising customers to get additional value from their ManageEngine Identity and Access Management and Security Information Event Management related products.
  • Acting internally as a customer advocate.
  • Documenting my technical work and research to help my colleagues, improve the product, and support experience.
  • Maintaining proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Technical Support Engineer

Cybernet Slash Support
Chennai, TamilNadu
06.2009 - 07.2010
  • Assisted customers over email, phone and remote debugging sessions to resolve technical issues with Networking and NAS storage devices.
  • Enacted roles for Team process and Handling Client Escalation Calls for resolving critical issues.
  • Delivered network technology training to junior team members and end-users, enhancing the knowledge base and team productivity.
  • Demonstrated strong analytical, troubleshooting and problem-solving skills.
  • Advised management team on potential process improvements to increase support quality and expedite ticket fulfillment.

Customer Support Executive

Reliance BPO
Chennai, TamilNadu
03.2007 - 05.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
  • Recommended potential products or services by collecting customer information and analyzing customer needs.

Education

Bachelor of Science - Mathematics

D.G. Vaishnav College
Chennai
06.2005 - 06.2007

Higher Secondary School -

Sri Shuddadwaita Vaishnav Higher Secondary School
Chennai, TN
06.2002 - 06.2004

Skills

Account Management

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Websites

Timeline

Lead Presales Consultant

Zoho Corp. Pvt. Ltd.
11.2016 - Current

Senior Presales Consultant

Zoho Corp. Pvt. Ltd.
02.2014 - 06.2016

Presales Engineer

Zoho Corp. Pvt. Ltd.
06.2013 - 02.2014

Technical Support Engineer

Zoho Corp. Pvt. Ltd.
07.2010 - 05.2013

Technical Support Engineer

Cybernet Slash Support
06.2009 - 07.2010

Customer Support Executive

Reliance BPO
03.2007 - 05.2009

Bachelor of Science - Mathematics

D.G. Vaishnav College
06.2005 - 06.2007

Higher Secondary School -

Sri Shuddadwaita Vaishnav Higher Secondary School
06.2002 - 06.2004

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Shinoth PadmanabhanLead Technical Consultant