Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shinoth Padmanabhan

Manager Presales
India, Chennai

Summary

Presales Manager with excellent business acumen and proven history of driving technical sales and revenue growth. Having 15+ years of experience in providing strategic guidance regarding IT Log Management, IT Security, Identity and Access Management, Privileged Access Management, Windows Server, Firewall, Active Directory and Microsoft 365 for public and private sectors. Friendly and outgoing with a natural ability to build key relationships through communication, customer service, and negotiation skills.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work History

Manager Presales

Zoho Corp Pvt Ltd
07.2014 - Current
  • Develop client relationships at the CXO level.
  • Developed onsite strategic account management process which increased overall revenue by 10% and improved the average customer conversion time from 45 to 28 days.
  • Improvised onboarding process to achieve 11% of upgrades and 15% of cross-selling revenue.
  • Delivered customer-facing demonstrations, proof of concepts, production of Statement of Works (SOWs), Request for Proposal (RFP), Request for Quote (RFQ) and technical solution design and responses.
  • Attended various seminars, webinars and workshop series across the globe to prompt and generate new leads.
  • Assisted with designing and implementing SIEM solution for Security Operation Center.
  • Evaluate, modify and tune SIEM solutions to adjust specifications of alerts and incidents.
  • Helping organization automate Identity and Access Management(IAM) and Privileged Account Management (PAM) challenges in Active Directory and Microsoft 365 services. Develop and implement self-service solutions for end-users.
  • Implemented Multi-factor authentication and Single-Sign on function for various cloud-based application, and workstations.
  • Working expertise in Information Security Compliance & IT Management Standards like ISO27001, NIST Cybersecurity Framework, GDPR, ITIL, PCI.
  • Applied knowledge of network security architecture (firewalls, DMZ's routing, DNS, DHCP, WAP, etc.).
  • Maturated experience with Authentication Protocols, Identity and Access Management Systems, and APIs.
  • Be a "subject matter expert" for the ManageEngine products - EventLog Analyzer, ADAudit Plus, ADManager Plus, ADSelfService Plus, M365 Manager Plus, DataSecurity Plus, AD360, Log360 UEBA, Log360 Cloud, PAM360, Password Manager Plus, Access Manager Plus, Key Manager Plus, Cloud Security Plus and Identity 360.
  • Manage and develop a high-performing Solutions Engineering team, including hiring, onboarding new members, and termination. Provide guidance, mentorship, conduct performance assessments, and foster a collaborative team culture.
  • Create and implement effective performance management plans to enhance individual and team performance.
  • Track and analyze key performance indicators (KPIs) to measure the impact of sales engineering activities and identify opportunities for improvement.
  • Managed a team of 1 managers and 7 employees, achieving a 25% increase in overall productivity and efficiency.
  • Drive revenue growth through the effective deployment of the sales engineering team, exceeding assigned targets.
  • Oversee the development and delivery of compelling technical presentations, demos, and proof-of-concepts for prospective clients.
  • Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.
  • Collaborate extensively with sales, product development, marketing, and cross-functional teams to ensure coherence and offer critical insights for product advancement based on market feedback. Define market positioning, competitive strategies, and pricing models for enhanced product growth.
  • Identify emerging markets and market shifts while being fully aware of new products and competition status.
  • Possess deep expertise in our solutions and technologies, staying updated on market trends and competitor offerings.

Presales Consultant

Zoho Corp Pvt Ltd
04.2011 - 06.2014
  • Presented technical presentations to clients to explain product features and benefits.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Created product training plans centered on customer success and satisfaction.
  • Utilized creative problem-solving skills to overcome technical challenges in the sales process.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
  • Collaborated with cross-functional teams to deliver successful product implementations.

Technical Support Engineer

Zoho Corp Pvt Ltd
07.2010 - 03.2012
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.

Support Engineer

Cybernet Slash Support
06.2009 - 07.2010
  • Proficient in network setup and network administration.
  • Enacted roles for Team process and Handling Client Escalation Calls for resolving critical issues.
  • Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Demonstrated strong analytical, troubleshooting and problem-solving skills.

Customer Support Executive

Reliance BPO
07.2007 - 05.2009
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Handling critical calls when there were any network issues.
  • Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
  • Recommended potential products or services by collecting customer information and analyzing customer needs.

Education

Bachelor of Science - Mathematics

D.G. Vaishnav College
Chennai
06.2005 - 06.2007

Higher Secondary School Sri Shuddadwaita Vaishnav Higher Secondary School
Chennai
06.2002 - 06.2004

Secondary School -

Sri Shuddawaita Vaishanv Higher Secondary School
Chennai
06.2001 - 06.2002

Skills

Team managementundefined

Timeline

Manager Presales

Zoho Corp Pvt Ltd
07.2014 - Current

Presales Consultant

Zoho Corp Pvt Ltd
04.2011 - 06.2014

Technical Support Engineer

Zoho Corp Pvt Ltd
07.2010 - 03.2012

Support Engineer

Cybernet Slash Support
06.2009 - 07.2010

Customer Support Executive

Reliance BPO
07.2007 - 05.2009

Bachelor of Science - Mathematics

D.G. Vaishnav College
06.2005 - 06.2007

Higher Secondary School Sri Shuddadwaita Vaishnav Higher Secondary School
06.2002 - 06.2004

Secondary School -

Sri Shuddawaita Vaishanv Higher Secondary School
06.2001 - 06.2002

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Shinoth PadmanabhanManager Presales