Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Shinu Jiji

Shinu Jiji

PMO - Operations
Pune

Summary

Motivated professional with extensive experience in PMO and operations. Adept at driving strategic initiatives, optimizing business unit performance, and leading high-performing teams to achieve organizational goals.

Overview

21
21
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

PMO Manager - Australia & New Zealand

Synechron
Pune
11.2023 - Current
  • Strategically driving BU Level KPIs, including Revenue, Timesheet Compliance, Invoice Management, and Resource Management, to optimize performance across 22 accounts
  • Leading and mentoring a high-performing team of 9 professionals, fostering a culture of accountability and excellence
  • Championing continuous process enhancements, streamlining workflows, and improving operational timelines
  • Providing strategic oversight on revenue projections and forecasts at the account level to drive financial success
  • Orchestrating contract management by engaging with clients to process Service Orders, facilitating key discussions to align frameworks, scopes, and deliverables
  • Liaising with supplier governance team and vendor management team, front-ending operational efficiency requirements in VDI, onboarding timelines, etc
  • Conducting daily stand-up calls to align teams, reinforce priorities, and ensure seamless execution of objectives
  • Proactively minimizing BU overheads by optimizing resource utilization, reducing non-billability, and strategically placing released resources into suitable opportunities within the BU

Presales Support & Market Research

Atos
07.2020 - 10.2023
  • Supporting proactive and reactive proposals, deck preparation, RFIs, and RFPs
  • Coordinating with practice teams and enabling functions to gather relevant content
  • Harmonizing business line offerings and collaborating with global sales teams for cross-selling
  • Managing portfolio activities, sales collateral updates, and marketing plans

PMO - Healthcare

Atos
02.2019 - 06.2020
  • Managed revenue forecasting, cost analysis, contract administration, and audits
  • Led financial administration and performance incentive processes
  • Oversaw governance calls, learning and development initiatives, and reporting functions

Barclays PMO Banking (UK projects)

Capgemini FS
07.2011 - 01.2012
  • Provided project management support for UK-based banking projects
  • Assisted with budgeting, forecasting, and governance compliance

PMO - FS India Operations

Capgemini
06.2010 - 01.2011
  • Published reports on hiring, demand planning, and offer acceleration
  • Worked with HR to improve onboarding and exit processes

Operations Support

Global Delivery Europe
Pune
01.2008 - 05.2010
  • Managed staffing, invoicing, project administration, and resource planning
  • Ensured compliance with financial and operational requirements

Practice Operations Support

Capgemini
01.2004 - 12.2007
  • Provided end-to-end project administration and reporting
  • Managed financial reporting, bench forecasting, and timesheet compliance

Education

Master of Business Administration - Executive Program

Symbiosis Institute of Business Management
Pune, India
07.2007 - 04.2010

Bachelor of Commerce - Banking & Finance

University of Pune
Pune, India
04.1993 - 03.1996

Skills

  • Analysis and reporting

Operations dashboards

Forecasting

Stakeholder management

Process optimization / improvement

Project status reports

Certification

Executive MBA, SIBM Pune

Accomplishments

  • 13+ years of experience in IT & KPO, with a strong focus on PMO and operations.
  • Expertise in process improvements, cost-effectiveness, and strategic execution.
  • Significant experience working with senior stakeholders in business units and supply chain functions.
  • Key skills: Analysis and reporting, operations dashboards, forecasting, resource management, and contract administration.

Timeline

PMO Manager - Australia & New Zealand

Synechron
11.2023 - Current

Presales Support & Market Research

Atos
07.2020 - 10.2023

PMO - Healthcare

Atos
02.2019 - 06.2020

Barclays PMO Banking (UK projects)

Capgemini FS
07.2011 - 01.2012

PMO - FS India Operations

Capgemini
06.2010 - 01.2011

Operations Support

Global Delivery Europe
01.2008 - 05.2010

Master of Business Administration - Executive Program

Symbiosis Institute of Business Management
07.2007 - 04.2010

Practice Operations Support

Capgemini
01.2004 - 12.2007

Bachelor of Commerce - Banking & Finance

University of Pune
04.1993 - 03.1996
Shinu JijiPMO - Operations