Shinu Jiji
PMO - Operations
Pune
Summary
Motivated professional with extensive experience in PMO and operations. Adept at driving strategic initiatives, optimizing business unit performance, and leading high-performing teams to achieve organizational goals.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
PMO Manager - Australia & New Zealand
Synechron
Pune
11.2023 - Current
- Strategically driving BU Level KPIs, including Revenue, Timesheet Compliance, Invoice Management, and Resource Management, to optimize performance across 22 accounts
- Leading and mentoring a high-performing team of 9 professionals, fostering a culture of accountability and excellence
- Championing continuous process enhancements, streamlining workflows, and improving operational timelines
- Providing strategic oversight on revenue projections and forecasts at the account level to drive financial success
- Orchestrating contract management by engaging with clients to process Service Orders, facilitating key discussions to align frameworks, scopes, and deliverables
- Liaising with supplier governance team and vendor management team, front-ending operational efficiency requirements in VDI, onboarding timelines, etc
- Conducting daily stand-up calls to align teams, reinforce priorities, and ensure seamless execution of objectives
- Proactively minimizing BU overheads by optimizing resource utilization, reducing non-billability, and strategically placing released resources into suitable opportunities within the BU
Presales Support & Market Research
Atos
07.2020 - 10.2023
- Supporting proactive and reactive proposals, deck preparation, RFIs, and RFPs
- Coordinating with practice teams and enabling functions to gather relevant content
- Harmonizing business line offerings and collaborating with global sales teams for cross-selling
- Managing portfolio activities, sales collateral updates, and marketing plans
PMO - Healthcare
Atos
02.2019 - 06.2020
- Managed revenue forecasting, cost analysis, contract administration, and audits
- Led financial administration and performance incentive processes
- Oversaw governance calls, learning and development initiatives, and reporting functions
Barclays PMO Banking (UK projects)
Capgemini FS
07.2011 - 01.2012
- Provided project management support for UK-based banking projects
- Assisted with budgeting, forecasting, and governance compliance
PMO - FS India Operations
Capgemini
06.2010 - 01.2011
- Published reports on hiring, demand planning, and offer acceleration
- Worked with HR to improve onboarding and exit processes
Operations Support
Global Delivery Europe
Pune
01.2008 - 05.2010
- Managed staffing, invoicing, project administration, and resource planning
- Ensured compliance with financial and operational requirements
Practice Operations Support
Capgemini
01.2004 - 12.2007
- Provided end-to-end project administration and reporting
- Managed financial reporting, bench forecasting, and timesheet compliance
Education
Master of Business Administration - Executive Program
Symbiosis Institute of Business Management
Pune, India 07.2007 - 04.2010
Bachelor of Commerce - Banking & Finance
University of Pune
Pune, India 04.1993 - 03.1996
Skills
- Analysis and reporting
Operations dashboards
Forecasting
Stakeholder management
Process optimization / improvement
Project status reports
Certification
Executive MBA, SIBM Pune
Accomplishments
- 13+ years of experience in IT & KPO, with a strong focus on PMO and operations.
- Expertise in process improvements, cost-effectiveness, and strategic execution.
- Significant experience working with senior stakeholders in business units and supply chain functions.
- Key skills: Analysis and reporting, operations dashboards, forecasting, resource management, and contract administration.
Timeline
PMO Manager - Australia & New Zealand
Synechron
11.2023 - Current
Presales Support & Market Research
Atos
07.2020 - 10.2023
PMO - Healthcare
Atos
02.2019 - 06.2020
Barclays PMO Banking (UK projects)
Capgemini FS
07.2011 - 01.2012
PMO - FS India Operations
Capgemini
06.2010 - 01.2011
Operations Support
Global Delivery Europe
01.2008 - 05.2010
Master of Business Administration - Executive Program
Symbiosis Institute of Business Management
07.2007 - 04.2010
Practice Operations Support
Capgemini
01.2004 - 12.2007
Bachelor of Commerce - Banking & Finance
University of Pune
04.1993 - 03.1996
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