Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Personal Information
Personality Traits
Timeline
Generic

Shiny Dias

BENGALURU

Summary

Dynamic Cabin Executive with a proven track record at AIR INDIA, excelling in cabin crew training and safety compliance. Expert in emergency management and customer service, I foster operational efficiency and enhance passenger satisfaction through effective feedback delivery and leadership. Committed to maintaining high standards and ensuring seamless coordination across departments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cabin Executive

AIR INDIA
BENGALURU
09.2011 - Current
  • Established and maintained high standards for cabin crew service performance.
  • Monitored cabin crew activities, providing constructive feedback for ongoing improvement.
  • Developed and executed training programs to bolster crew competence in safety procedures.
  • Ensured compliance with all airline safety and security regulations and policies.
  • Addressed passenger concerns promptly, resolving complaints to enhance satisfaction.
  • Maintained effective communication with cabin crew and other departments while demonstrating leadership.
  • Prepared to manage emergency situations, including medical incidents and evacuations.
  • Collaborated across departments to promote operational efficiency and seamless coordination.
  • Ensured all required paperwork and reports are completed accurately, and submitted in a timely manner.

Sr. Customer Service Assistant

Jet Airways
01.2007 - 08.2011
  • Executed passenger check-ins utilizing SABRE system for efficient processing.
  • Facilitated passenger boarding procedures to ensure timely departures.
  • Coordinated operations with the Airport Operations Control Center for streamlined communication.
  • Managed arrival baggage services through World Tracer for effective tracking.

Education

Graduation - Bachelor of Business Management -

Upendra Pai Memorial College Udupi
Udupi
01.2006

PUC: Commerce -

Viveka Junior College Kota
Mangalore
01.2003

S.S.L.C -

Govt High School Manur
Karnataka
01.2001

Diploma in Aviation, Hospitality and Travel management -

Frankfinn Institute of Airhostess Training

Diploma in Office Management -

Manipal Institution of Computer Education

Skills

  • Cabin crew training
  • Safety compliance
  • Emergency management
  • Customer service
  • Feedback delivery
  • Operational coordination

Certification

  • Trained for A-320, A-321, A-319, B-787, B-777.
  • First Aid.
  • Fire Drill.
  • Escape Slide Drill.
  • Ditching Drill.
  • Dangerous Goods Regulations.
  • Aviation Security Training for Cabin Crew.
  • Basic Airport Handling.
  • Customer Service Excellence.
  • Telephone Etiquette Training.
  • Certified Airline Cabin Crew Trainer from NSDC

Languages

  • English
  • Hindi
  • Konkani
  • Kannada

Disclaimer

I hereby declare that the above information furnished is true and best to my belief.

Personal Information

  • Date of Birth: 03/26/86
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Christian

Personality Traits

  • Strong analytical and helping skills.
  • Keeping calm in a situation of conflict.
  • Remarkable patience and motivational skills.
  • Good communication skills in written and verbal both.

Timeline

Cabin Executive

AIR INDIA
09.2011 - Current

Sr. Customer Service Assistant

Jet Airways
01.2007 - 08.2011

Graduation - Bachelor of Business Management -

Upendra Pai Memorial College Udupi

PUC: Commerce -

Viveka Junior College Kota

S.S.L.C -

Govt High School Manur

Diploma in Aviation, Hospitality and Travel management -

Frankfinn Institute of Airhostess Training

Diploma in Office Management -

Manipal Institution of Computer Education
Shiny Dias