Continuous learning, attending workshops
SHINY V R
Business Analyst
THRIPUNITHURA
Summary
Seasoned Business Analyst offering 7 years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
13
13
years of professional experience
2
2
Certificates
40
40
years of post-secondary education
2
2
Languages
Work History
Business Analyst
Emsyne Technologies Pvt Ltd
10.2023 - Current
- Performed gap analysis to identify areas of improvement
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams
- Improved business processes by analyzing current practices and recommending optimization strategies
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Conducted interviews with key business users to collect information on business processes and user requirements
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards
- Executed analysis of risks and identified risk mitigation strategies
- Increased efficiency in resource allocation by conducting detailed business requirements analysis
- Conducted market research studies, providing valuable insights for strategic planning initiatives and competitive positioning efforts
Business Analyst
Zerone Consulting PVT Ltd
07.2022 - 10.2023
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow
- Surveyed clients to ascertain requirements and expectations for product
- Collaborated with teams in product line transition to streamline manufacturing footprint
- Evaluated trends to understand competitive environments and assess current strategies
- Conducting Daily stand up meetings to get the updates and understand the challenges.
Business Analyst
Zerone Consulting PVT Ltd
12.2013 - 03.2015
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow
- Surveyed clients to ascertain requirements and expectations for product
- Collaborated with teams in product line transition to streamline manufacturing footprint
- Evaluated trends to understand competitive environments and assess current strategies
- Conducting Daily stand up meetings to get the updates and understand the challenges.
Data Analyst
Bits India PVT Ltd
08.2013 - 12.2013
- Researched and resolved issues regarding integrity of data flow into databases
- Identified and documented detailed business rules and use cases based on requirements analysis
- Participated in requirements meetings to understand business needs
- Collaborated with business-unit leaders to identify and prioritize problems
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
Operations Engineer
Flytxt Technologies Pvt Ltd
02.2011 - 07.2013
- A Subject Matter Expert of NEON- a product devised for Telecom Companies for handling their service messages
- A Data Analyst- Has analyzed, validated, backfilled and assured the client data quality in our system which is an integral part for the calculation of company's target and revenue
- A Business Analyst- Has understood the client's revisions/proposals and put forth very valuable suggestions to the client by evaluating and doing a feasibility check of the product and thereby increasing the customer benefit and strengthening of customer trust
- Service Delivery & Management -Has completely adhered to customer needs by providing requested data/report/service in time and conducted user level testing before the delivery of the service
- Product Deployment & Support- Has successfully monitored & deployed product enhancements, done user level and regression testing after deployment
- Has also done regular health checkups of the servers before initiating campaigns and during issue resolution
- During issue resolution, has troubleshooted customer issues in-depth and in liaise with QA and Development raised defects and resolved them in time
- Issue resolution and SLAs - Has always adhered to resolving the tickets coming to the service desk within stipulated SLA and also deployed client prioritized requirements with their SLA
- Successfully segregated the support & maintenance activities into 2 pools - "Level 1 On-Call Support" and "Level 2/3 Maintenance Support" Has tuned the operation of the servers by checking logs and suggested improvements
- Experience in Oracle, created queries SQL queries to generate reports using TOAD, SQL Developer tools
- Carrying out design, construction, review and defect analysis activities
Education
Bachelor of Technology - Electronics and Communication Engineering
TKM College of Engineering
Kollam, IndiaPlus Two - Computer Science
St Joseph's Convent Girls Higher Secondary School
Kollam, IndiaMatriculation - General Studies
St Jude Higher Secondary School
Kollam, IndiaSkills
Data analysis
Certification
ITIL Certification
Interests
Accomplishments
- Stakeholder Collaboration: Facilitated collaboration between cross-functional teams, improving communication and project outcomes.
- Requirement Gathering: Successfully gathered and documented requirements for a new software application, ensuring all stakeholder needs were met.
- Quality Assurance: Implemented a quality assurance process that decreased errors by 40%.
- Customer Satisfaction: Launched a customer feedback program that increased satisfaction scores by 20%.
- Data Migration: Led a successful data migration project, transferring over 1 million records with zero data loss.
- Continuous Learning: Completed advanced courses in data analytics and project management, staying up-to-date with industry trends and technologies.
Software
Data Analysis and Visualization Tools
Sql
TFS and JIRA
MICROSOFT VISIO AND WORD
Timeline
Business Analyst
Emsyne Technologies Pvt Ltd
10.2023 - Current
Business Analyst
Zerone Consulting PVT Ltd
07.2022 - 10.2023
Business Analyst
Zerone Consulting PVT Ltd
12.2013 - 03.2015
Data Analyst
Bits India PVT Ltd
08.2013 - 12.2013
Operations Engineer
Flytxt Technologies Pvt Ltd
02.2011 - 07.2013
Bachelor of Technology - Electronics and Communication Engineering
TKM College of Engineering
Plus Two - Computer Science
St Joseph's Convent Girls Higher Secondary School
Matriculation - General Studies
St Jude Higher Secondary School
Professional
A versatile person in maintaining client satisfaction and operations of the product with extensive knowledge in analyzing critical applications. A good team player and self-motivator with good communication and interpersonal skills. I would like to be a part of a growing organization involved in the ever-changing field of IT industry, providing room for self-improvement and exhibiting personal skills gained through professional experience.
Personal Information
- Date of Birth: 07/11/88
- Marital Status: Married
Professional
A versatile person in maintaining client satisfaction and operations of the product with extensive knowledge in analyzing critical applications. A good team player and self-motivator with good communication and interpersonal skills. I would like to be a part of a growing organization involved in the ever-changing field of IT industry, providing room for self-improvement and exhibiting personal skills gained through professional experience.
Personal Information
- Date of Birth: 07/11/88
- Marital Status: Married
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