Continuous learning, attending workshops
SHINY V R
Business Analyst
THRIPUNITHURA
Summary
Seasoned Business Analyst offering 7 years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
13
13
years of professional experience
2
2
Certificates
40
40
years of post-secondary education
2
2
Languages
Work History
Business Analyst
Emsyne Technologies Pvt Ltd
10.2023 - Current
- Performed gap analysis to identify areas of improvement
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams
- Improved business processes by analyzing current practices and recommending optimization strategies
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Conducted interviews with key business users to collect information on business processes and user requirements
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards
- Executed analysis of risks and identified risk mitigation strategies
- Increased efficiency in resource allocation by conducting detailed business requirements analysis
- Conducted market research studies, providing valuable insights for strategic planning initiatives and competitive positioning efforts
Business Analyst
Zerone Consulting PVT Ltd
07.2022 - 10.2023
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow
- Surveyed clients to ascertain requirements and expectations for product
- Collaborated with teams in product line transition to streamline manufacturing footprint
- Evaluated trends to understand competitive environments and assess current strategies
- Conducting Daily stand up meetings to get the updates and understand the challenges.
Business Analyst
Zerone Consulting PVT Ltd
12.2013 - 03.2015
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow
- Surveyed clients to ascertain requirements and expectations for product
- Collaborated with teams in product line transition to streamline manufacturing footprint
- Evaluated trends to understand competitive environments and assess current strategies
- Conducting Daily stand up meetings to get the updates and understand the challenges.
Data Analyst
Bits India PVT Ltd
08.2013 - 12.2013
- Researched and resolved issues regarding integrity of data flow into databases
- Identified and documented detailed business rules and use cases based on requirements analysis
- Participated in requirements meetings to understand business needs
- Collaborated with business-unit leaders to identify and prioritize problems
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
Operations Engineer
Flytxt Technologies Pvt Ltd
02.2011 - 07.2013
- A Subject Matter Expert of NEON- a product devised for Telecom Companies for handling their service messages
- A Data Analyst- Has analyzed, validated, backfilled and assured the client data quality in our system which is an integral part for the calculation of company's target and revenue
- A Business Analyst- Has understood the client's revisions/proposals and put forth very valuable suggestions to the client by evaluating and doing a feasibility check of the product and thereby increasing the customer benefit and strengthening of customer trust
- Service Delivery & Management -Has completely adhered to customer needs by providing requested data/report/service in time and conducted user level testing before the delivery of the service
- Product Deployment & Support- Has successfully monitored & deployed product enhancements, done user level and regression testing after deployment
- Has also done regular health checkups of the servers before initiating campaigns and during issue resolution
- During issue resolution, has troubleshooted customer issues in-depth and in liaise with QA and Development raised defects and resolved them in time
- Issue resolution and SLAs - Has always adhered to resolving the tickets coming to the service desk within stipulated SLA and also deployed client prioritized requirements with their SLA
- Successfully segregated the support & maintenance activities into 2 pools - "Level 1 On-Call Support" and "Level 2/3 Maintenance Support" Has tuned the operation of the servers by checking logs and suggested improvements
- Experience in Oracle, created queries SQL queries to generate reports using TOAD, SQL Developer tools
- Carrying out design, construction, review and defect analysis activities
Education
Bachelor of Technology - Electronics and Communication Engineering
TKM College of Engineering
Kollam, IndiaPlus Two - Computer Science
St Joseph's Convent Girls Higher Secondary School
Kollam, IndiaMatriculation - General Studies
St Jude Higher Secondary School
Kollam, IndiaSkills
Data analysis
Teamwork
Leadership
Coordination and timeliness
Quick Learner and adaptability
Operational Assessments
Project Management
Operations management
Conflict Resolution
Microsoft Office Suite
Test case scenarios
Operations analysis
Release planning
Business planning
Quality assurance
Needs assessments
Requirements Gathering
Business process improvement
Stakeholder Management
Gap analysis
Software development life cycle
Quality Assurance
Technical Writing
Operations Management
Business Analysis
Problem-Solving
Analytical Skills
Analytical Thinking
Teamwork and Collaboration
Requirements Analysis
Problem-solving abilities
Business Requirements
Decision-Making
Documentation
Time Management
Excellent Communication
Customer Communication
Process Improvement
Active Listening
Self Motivation
Continuous Improvement
Certification
ITIL Certification
Interests
Accomplishments
- Stakeholder Collaboration: Facilitated collaboration between cross-functional teams, improving communication and project outcomes.
- Requirement Gathering: Successfully gathered and documented requirements for a new software application, ensuring all stakeholder needs were met.
- Quality Assurance: Implemented a quality assurance process that decreased errors by 40%.
- Customer Satisfaction: Launched a customer feedback program that increased satisfaction scores by 20%.
- Data Migration: Led a successful data migration project, transferring over 1 million records with zero data loss.
- Continuous Learning: Completed advanced courses in data analytics and project management, staying up-to-date with industry trends and technologies.
Software
Data Analysis and Visualization Tools
Sql
TFS and JIRA
MICROSOFT VISIO AND WORD
Timeline
Business Analyst
Emsyne Technologies Pvt Ltd
10.2023 - Current
Business Analyst
Zerone Consulting PVT Ltd
07.2022 - 10.2023
Business Analyst
Zerone Consulting PVT Ltd
12.2013 - 03.2015
Data Analyst
Bits India PVT Ltd
08.2013 - 12.2013
Operations Engineer
Flytxt Technologies Pvt Ltd
02.2011 - 07.2013
Bachelor of Technology - Electronics and Communication Engineering
TKM College of Engineering
Plus Two - Computer Science
St Joseph's Convent Girls Higher Secondary School
Matriculation - General Studies
St Jude Higher Secondary School
Professional
A versatile person in maintaining client satisfaction and operations of the product with extensive knowledge in analyzing critical applications. A good team player and self-motivator with good communication and interpersonal skills. I would like to be a part of a growing organization involved in the ever-changing field of IT industry, providing room for self-improvement and exhibiting personal skills gained through professional experience.
Personal Information
- Date of Birth: 07/11/88
- Marital Status: Married
Professional
A versatile person in maintaining client satisfaction and operations of the product with extensive knowledge in analyzing critical applications. A good team player and self-motivator with good communication and interpersonal skills. I would like to be a part of a growing organization involved in the ever-changing field of IT industry, providing room for self-improvement and exhibiting personal skills gained through professional experience.
Personal Information
- Date of Birth: 07/11/88
- Marital Status: Married