Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shipra

Shipra

Bengaluru

Summary

Visionary executive with progressive Sales background and record of accomplishment. Brings focus on growth, confidence in decision-making and expertise in leading organizations through periods of change and development. Articulate and driven with top strengths in relationship-building, planning and operational problem-solving.

Overview

16
16
years of professional experience

Work History

Clinic Manager

MaIra Wellness Clinic
04.2024 - Current
  • Developed marketing strategies to attract new clients and retain existing ones, increasing clinic revenue.
  • Prepared detailed reports on clinic performance, presenting findings to stakeholders for informed decision-making.
  • Facilitated team meetings, encouraging open communication and collaborative problem-solving among staff.
  • Ensured compliance with healthcare regulations and standards, maintaining accreditation and safeguarding client welfare.
  • Negotiated contracts with suppliers, securing cost-effective deals for medical supplies and equipment.
  • Monitored inventory levels of medical supplies, ordering stock in a timely manner to avoid shortages.
  • Analysed patient feedback, implementing changes to improve service quality and clinic reputation.
  • Coordinated training to build and maintain qualified healthcare services team.

Enterprise Sales Executive.

SRP US Logistics
04.2022 - 09.2022
  • Assisted with transactional related queries from customers regarding shipments, promptly amended errors when necessary.
  • Used excellent and effective negotiation skills to obtain best prices with clients and suppliers to maintain a cost-effective distribution life-cycle.
  • Arranged transportation for goods dispatch, evaluating time schedules and prices of various couriers to evaluate most cost-effective prices.
  • Coordinated warehouse activities to ensure inbound and outbound lead times were accurate and managed efficiently.
  • Kept communications regular with internal and external customers, updating them on matters including timeframes and order status.
  • Closely monitored and collected shipment statistics for in and outbound flows of materials, parts and goods for pricing purposes.
  • Kept in regular contact with delivery drives to maintain updated on order statuses and promptly communicate to customers in case of any shipment delays.
  • Motivated warehouse staff to load, receive and package goods within target timeframes to meet shipping deadlines.
  • Maintained communication and control through all phases of freight journeys.

Clinic Manager

Clinic Dermatech Pvt Ltd.
06.2020 - 03.2022
  • Manage overall Sales & Operations of the center
  • Set clear and reasonable objectives for staff and facility performance.
  • Coordinated training to build and maintain qualified Clinic services team.
  • Negotiated vendor and supply contracts on behalf of Company.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Created and implemented policies and procedures for successful Clinic management.
  • Developed and implemented strategic plans to expand service offerings and improve programme results.
  • Planned Clinic budgets and tracked expenditure against targets, reporting on results and optimising strategies to meet goals.
  • Administered facility records, keeping adequate information about activities and following strict data protection requirements..
  • Promoted hygiene and sanitation throughout facility operations and Clinic services.
  • Evaluated Clinic personnel work against regulatory standards and industry best practices benchmarks.

Centre Manager

VLCC Wellness Pvt. Ltd.
05.2018 - 02.2020
  • Oversaw daily operations to align with centre vision and maintain best practices and quality standards.
  • Conducted evaluations to assess performance and improve methodologies of centre.
  • Managed and trained staff to meet centre objectives and complete tasks.
  • Liaised with external relations to coordinate fundraising activities, reaching targeted goals.
  • Monitored costs and expenditures to manage operating budget, practising economical measures.
  • Collaborated with marketing team to promote programmes in social media and online resources.
  • Communicated with organisations and departments to facilitate new projects.
  • Wrote, edited and distributed newsletters to share information, developments and updates of centre.
  • Addressed queries, provided valuable information and resolved issues to streamline communication.
  • Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
  • Produced and submitted financial statements to compare past reports and examine revenue.
  • Negotiated with suppliers to achieve cost-effective deals and develop trust relationships.
  • Formulated and submitted regular reports to inform management regarding status and progress of centre projects.

Direct sales manager

Club Mahindra
03.2016 - 01.2018
  • Achieving stretched targets and managing sales in a result-focused environment
  • Making effective sales presentations and closing deals
  • Resolving team and member/ customer conflicts
  • Maintaining strong client relationship and high level of customer service. Identifying potential customers and new business opportunities.
  • Constantly liaising with other departments for smooth functioning.
  • To maintain own awareness of product in order to sell effectively.
  • Training, motivating and coaching small teams of sales executives.

Center Manager

Meritnation Pvt Ltd
03.2015 - 02.2016
  • Handling direct sale
  • Coordination and execution projects being allotted as per the target dates
  • Collaborated with staff to formulate budgets and improve department revenue.
  • Spoke to customers in multiple languages to resolve problems and answer questions.
  • Operated tills to accurately process cash and credit card transactions.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Oversaw daily operations of 150+students accounts with combined annual budget.
  • Handled customer concerns and escalated major issues to supervisor.
  • Produced high-volume orders to effectively meet customer demand.
  • Managed complaints with calm, clear communication and problem-solving.
  • Diffused challenging situations using conflict management techniques.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Planned and executed new strategies to increase sales.
  • Planned rotas to maintain high service levels while minimising payroll costs.

Branch Head

Dream TechLabs
12.2012 - 02.2015
  • Maximised branch revenue by optimising operations.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Shaped business strategy with compelling vision and data analysis.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Designed sales and service strategies to improve revenue and retention.
  • Mentored staff to increase sales success and productivity.
  • Conducted customer feedback surveys to improve service levels.
  • Completed audits and checklists to achieve regulatory compliance.
  • Developed annual branch business plans for maximum profitability and effectiveness.
  • Managed daily delivery and dispatch process to guarantee correct routing.
  • Oversaw complete sales cycle process from prospecting through contract negotiations and close.
  • Determined rate locks, disclosures and fee waivers in alignment with market trends and forecasts.
  • Reviewed reports, recommendations and requests from subordinate leadership.
  • Established company targets based on previous performance and predicted forecasts.
  • Controlled expenses and allocated financial resources to reach budget goals.
  • Evaluated departmental performance and developed improvements to key operations.
  • Built successful business culture focused on performance optimisation and goal attainment.

Training Coordinator

Advance Technology
04.2011 - 11.2012
  • Handling student and walk in queries about new courses and present courses. • Coordinating with Different Colleges for seminars and Regarding MMU and for Workshops. • Conduct junior staff ‘s briefing for new launches and present courses. And conduct entrance test for new courses and Batch making of students.
  • Accounts of Training Department and Managing Financial Expenses of Training. • Proper communication between management and Marketing staff members to achieve targets.
  • Used outstanding interpersonal and relationship-building skills to engage and motivate teams throughout intensive training programmes.
  • Directed one-on-one or group sessions with managers and trainers to resolve training problems.
  • Produced and distributed marketing materials to promote training courses.
  • Produced detailed records of attendance for board reports and company review processes.
  • Oversaw employee attendance to verify punctuality and absences.
  • Performed Training Needs Analyses to gauge customer requests.
  • Researched curriculum to stay abreast with latest industry developments and trends.
  • Answered phones and responded to enquires relating to training to promote smooth communications.
  • Assigned tests and quizzes to measure information retention of employees.
  • Prepared engaging, useful course resources and materials, enhancing participant understanding and competence.
  • Calculated costs of training programmes to align with required budget.
  • Advertised training sessions online and in social media to acquire more leads.
  • Attended education and training conferences to amplify skills and training techniques.
  • Designed training schedules for other trainers to manage work shifts.

Counselor

NIIT Pvt Ltd.
09.2009 - 03.2011
  • Conducted counselling using a wide range of methods, including face-to-face, phone and live chat
  • Encouraged clients to become open and talk about their requirements using motivation, empathy and support.
  • Used quick decision-making skills to provide smart, on-the-spot answers to client concerns.
  • Created counselling and course for clients based on difficulties and goals required.
  • Listened carefully, asked questions and confirmed understanding of clients needs.
  • Helped individuals access resources needed to reach personal goals.

Customer Care Executive

Serwizol Pvt Ltd
03.2009 - 09.2009
  • Handling telephonic sale
  • Achieving Sales target in given time with the Targeted NPM. (Net Profit Maintained) and direct customer queries related to sales and product information
  • Provided friendly, polite and proactive service when dealing with customers, increasing company positive reviews and customer satisfaction.
  • Increased customer satisfaction by offering friendly, helpful and informative customer service.
  • Successfully handled customer complaints in a calm and appropriate manner, offering smart solutions to maintain customer satisfaction.
  • Successfully increased company awareness by calling leads, targeting through CRM system.
  • Attended regular training to keep up to date on product changes, promotions and best-selling items.
  • Used excellent multitasking skills to listen to customers and carry out tasks on computers such as writing notes or inputting orders.
  • Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.

Education

B.com - Commerce

EIILM University
2013

Senior secondary - Commerce

HPSEB
2005

Skills

  • Profit and loss statements
  • Employee Recruitment
  • Records Management
  • Clinical management
  • Operations Management
  • Marketing
  • Employee Training
  • Vendor Relations
  • Revenue management

Languages

English
Upper intermediate (B2)
Punjabi
Upper Intermediate
B2
Hindi
Bilingual or Proficient (C2)

Timeline

Clinic Manager

MaIra Wellness Clinic
04.2024 - Current

Enterprise Sales Executive.

SRP US Logistics
04.2022 - 09.2022

Clinic Manager

Clinic Dermatech Pvt Ltd.
06.2020 - 03.2022

Centre Manager

VLCC Wellness Pvt. Ltd.
05.2018 - 02.2020

Direct sales manager

Club Mahindra
03.2016 - 01.2018

Center Manager

Meritnation Pvt Ltd
03.2015 - 02.2016

Branch Head

Dream TechLabs
12.2012 - 02.2015

Training Coordinator

Advance Technology
04.2011 - 11.2012

Counselor

NIIT Pvt Ltd.
09.2009 - 03.2011

Customer Care Executive

Serwizol Pvt Ltd
03.2009 - 09.2009

Senior secondary - Commerce

HPSEB

B.com - Commerce

EIILM University

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