Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shipra Dass

Shipra Dass

New Delhi

Summary

Dynamic supervisor experienced in managing teams of 15, fostering a positive work environment, and enhancing employee performance through effective communication and training. Adept at coordinating multiple projects and driving KPI improvements to achieve organizational goals.

Overview

10
10
years of professional experience

Work History

Sr. Supervisor

Concentrix
Gurugram
11.2024 - Current
  • Attendance management.
  • Creating schedules and rosters.
  • Handling multiple projects simultaneously during the inception of a new account.
  • Regular virtual meetings with our clients to discuss unusual cases and overall team performance.
  • Review and evaluate client escalations.
  • Trained new employees on our products and tools.
  • Handle a team of 15 team members, monitor, and improve their KPIs.
  • Regular communication with global trainers and managers.

Supervisor

Concentrix
New Delhi
02.2022 - 11.2024
  • Monitored team performance metrics to identify areas for development and support.
  • Conducted regular staff meetings to communicate updates and foster team collaboration.
  • Maintained accurate records of operational activities for reporting purposes.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Supervised daily operations to ensure compliance with company policies and procedures.

Lead

Concentrix
New Delhi
01.2019 - 02.2022
  • Streamlined workflow processes for improved efficiency and productivity.
  • Coordinated cross-departmental communication for seamless project execution.
  • Developed training materials to support staff onboarding and development.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.

Senior Representative

Concentrix
Gurugram
03.2016 - 01.2019
  • Resolved issues through careful research and follow-up with customers.
  • Interacted with customers regularly to maintain and enhance relationships.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Trained newly hired employees on company policies and procedures regarding diverse situations.
  • Provided basic technical support resolving issues for clients on variety of company products.
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.

Education

Bachelor of Business Administration - Aviation, Hospitality & Travel

Annamalai University
Lucknow, Uttar Pradesh
01.2013

Senior School Certificate Examination -

City Montessori School
Lucknow, Uttar Pradesh
01.2010

Secondary School -

St. Paul’s School
Lucknow, Uttar Pradesh
01.2008

Skills

  • Project management during the initiation of a new account
  • Attendance management
  • Schedule creation
  • KPI monitoring
  • Client communication
  • Employee training
  • Team leadership
  • Microsoft Word and Excel

Timeline

Sr. Supervisor

Concentrix
11.2024 - Current

Supervisor

Concentrix
02.2022 - 11.2024

Lead

Concentrix
01.2019 - 02.2022

Senior Representative

Concentrix
03.2016 - 01.2019

Bachelor of Business Administration - Aviation, Hospitality & Travel

Annamalai University

Senior School Certificate Examination -

City Montessori School

Secondary School -

St. Paul’s School

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Shipra Dass