Summary
Overview
Work History
Education
Skills
Timeline
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Shipra Khetan

Gurgaon

Summary

With a proven track record at United Health Group, I leveraged Agile methodology and stakeholder engagement to drive product innovations and enhance customer relationships. My expertise in .NET and collaborative approach have significantly contributed to strategic decision-making and the successful implementation of key projects, showcasing technical acumen and a commitment to excellence.

Overview

11
11
years of professional experience

Work History

Technical Product Manager

United Health Group
Gurgaon
04.2024 - Current
  • Successfully provided value back to end users.
  • Consulted stakeholders to effectively build out the program roadmap and backlog.
  • Participated in delivery team meetings to support, discuss, and clarify requirements.
  • Prioritized and groomed the feature backlog to support the Building Experience Program.
  • Lead constructive weekly backlog refinement events, partnered with integration teams to successfully implement Single Sign-On, O365 apps, and necessary security requirements.
  • Consulted with cross-functional teams to gain advice regarding procurement, governance, environmentally sound, safe, and secure products for real estate, ensuring a quality product.
  • Collected and used space occupancy data to make informed decisions about new and existing spaces.
  • Reported insights and data patterns to stakeholders. Actively monitored industry trends in order to stay ahead of competitors in terms of features offered.
  • Promoted the UHG Real Estate Building Experience program to stakeholders and employees.
  • Pivoted and adjusted priorities in the current iteration as needed and only when necessary.
  • Communicated regularly with stakeholders regarding progress updates, changes in scope, or timeline shifts.
  • Identified gaps between the current and future states of business processes, and effectively prioritized opportunities to improve.
  • Documented feature requests from customers and prioritized them based on business value and technical feasibility.

Sr. Capability Analyst

United Health Group
Gurgaon
12.2021 - 03.2024
  • Gather and analyze business requirements from stakeholders, translating them into technical specifications for development teams.
  • Supported various vended applications, like VergeSense, HubStar, and DNA Space, and managed them efficiently.
  • Collaborate closely with product owners, project managers, and developers to ensure that software solutions meet business objectives and technical constraints.
  • Understanding and Analyzing the Business Requirements.
  • Being a developer, I worked on automating the process to save a lot of hours for the team through .NET wherever possible for continuous improvement.
  • Involved in application development, implementing various enhancements, and providing post-production support for various applications.
  • Worked on handling PLM activities for different projects.
  • Worked on migrating multiple applications to new servers.
  • Worked on integrating the applications with SSO and successfully delivering them for stakeholders.
  • Worked on identifying and fixing security vulnerabilities.

Software Engineer

United Health Group
Gurgaon
12.2016 - 12.2021
  • Involved in application development, implementing various enhancements, and providing post-production support for various applications.
  • Developed the .NET Core Web API from scratch.
  • Worked on handling PLM activities for different projects.
  • Developed the Windows service to automate the reports fetched from ServiceNow to send to multiple stakeholders.
  • Worked on identifying and fixing security vulnerabilities.
  • Understanding and Analyzing the Business Requirements.
  • Participate in discussions for new requests, changes, etc.
  • Working on various problem tickets and change requests to fix the permanent issues found during warm-ups.
  • Interacting with various stakeholders to ensure 100% availability of the applications.
  • Writing stored procedures and LINQ queries.
  • Involved in unit testing and integration testing for all the modules.
  • Creating a technical design document, updating the requirement specifications, test cases, change control documents, and interacting with the business team.

Software Developer

Accenture
Gurgaon
08.2014 - 11.2016
  • Worked on multiple projects, such as Drugstore, Walgreens, and Hotstar.
  • Used N-tier architecture for the presentation layer, the Business, and Data Access Layers, and they were coded using C#.
  • I worked extensively on the MVC framework.
  • Worked on upgrading the legacy ASP pages to the latest MVC technology.
  • Involved in the restructuring of fly-down menus and the redesigning of the website UI as per the latest design.
  • Involved in the writing of stored procedures for various database operations.
  • Worked on Agile methodology.
  • Involved in HTML, JavaScript, and jQuery changes for various sprint stories.
  • Involved in improving accessibility enhancements.

Education

B.Tech - Computer Science & Engineer

MITS University
Lakshmangrah, Sikar, Rajasthan
06-2014

Skills

  • Agile methodology
  • Stakeholder Engagement
  • Customer Relationship Management
  • Data-driven decision-making
  • Product Lifecycle Management
  • Technical acumen
  • Communication, and Collaboration
  • third-party tools
  • NET, web API, SSRS Report Builder
  • Power Automate

Timeline

Technical Product Manager

United Health Group
04.2024 - Current

Sr. Capability Analyst

United Health Group
12.2021 - 03.2024

Software Engineer

United Health Group
12.2016 - 12.2021

Software Developer

Accenture
08.2014 - 11.2016

B.Tech - Computer Science & Engineer

MITS University

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Shipra Khetan