Shipra Kushwaha
Noida
Summary
Experienced client account management Professional with nearly 6 years of demonstrated success in cultivating and nurturing client accounts within Information Technology sectors, specializing in customer success, building long term relationship with the clients. Results-oriented and passionate about fostering robust clientele networks and delivering business outcomes. Adept at leveraging skills and experience to positively impact organizational success, consistently delivering increased revenue generation and contributing to company growth..
Overview
6
6
years of professional experience
Work History
Head of Sales Department
MLE Systems PVT LTD
2023.08 - Current
- Spearheading sales efforts within the organization.
- End to end client account handling of big MNC clients, fostering long-term relationships and delivering exceptional service.
- Led a team of sales representatives, providing mentorship and guidance to optimize performance and achieve collective goals.
- Established strong partnerships with external vendors for improved service delivery and increased profitability.
- Boosted team productivity by setting clear performance expectations and providing regular feedback on progress.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed and implemented strategic sales plans to penetrate new markets and expand client base.
- Collaborated with internal teams to ensure smooth recruitment processes and client satisfaction.
Team Lead- Business Developer
DianApps
2023.01 - Current
- Led end-to-end business development team, establishing new pipelines and generating lucrative business opportunities.
- End to end Account Management for all the clients.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Successfully introduced and implemented Staff Augmentation model autonomously, resulting in 3Cr revenue generation last year.
- Acted as the primary account owner for all clients and vendors, nurturing relationships and ensuring client satisfaction.
- Collaborated with BA and pre-sales teams to craft Scope of Work documents and proposals, while consistently innovating BD processes and verifying email pitches for maximum impact.
Associate Team Lead - Business Development
DianApps Pvt Ltd
2022.01 - 2023.01
- Responsible for handling all Inbound and outbound sales queries
- Providing end-to-end Training and guidance to new BD entrants
- Responsible for maintaining complete sales cycle
- Responsible for all the activities of the CRM tool
- Taking calls with clients for their queries and resolutions
- Gathering client's requirements and doing the further needful.
Senior Business Development Executive
DianApps Pvt Ltd
2020.12 - 2022.01
- Initiated BD process independently. Solely developed and managed the pipeline, ensuring oversight of new client activities. Conducted end-to-end client communication via LinkedIn and email. Generated leads for new acquisitions. Led stand-ups, meetings, and BD team. Provided training to interns and juniors.
Business Development Manager
Nickelfox
2019.05 - 2020.12
- Strategizing BD; crafting scopes, proposals, plans, and reports; managing content across platforms; mentoring new BD entrants; overseeing the BD team; CRM pipeline management; conducting market research for emerging trends.
Business Development Executive
Nickelfox
2018.05 - 2019.05
- Generated leads globally from US, UK, and Middle East. Reached out to decision-makers including Founders, CEOs, and CTOs. Maintained client records with regular follow-ups.
Education
12th Boards -
St. Anthony Senior Secondary School
10th Boards -
St. Anthony Senior Secondary School
B.TECH in Biotechnology -
JAYPEE INSTITUTE OF INFORMATION TECHNOLOGY
03.2017
Skills
- Client Account Handling and Management
- Customer Success
- Account Ownership
- Sale Cycle & Pipeline Management
- Client Relationship Management
- Vendor Partner Management
- Team Training & Management
- Negotiation
- Sales Coaching
- Negotiation expertise
- CRM proficiency
- Customer Acquisition
- Operations Management
- Documentation, SOW & Proposals
Publications
Research Paper: Taylor & Francis Journal, https://www.tandfonline.com/doi/abs/10.1080/175972
Timeline
Head of Sales Department
MLE Systems PVT LTD
2023.08 - Current
Team Lead- Business Developer
DianApps
2023.01 - Current
Associate Team Lead - Business Development
DianApps Pvt Ltd
2022.01 - 2023.01
Senior Business Development Executive
DianApps Pvt Ltd
2020.12 - 2022.01
Business Development Manager
Nickelfox
2019.05 - 2020.12
Business Development Executive
Nickelfox
2018.05 - 2019.05
12th Boards -
St. Anthony Senior Secondary School
10th Boards -
St. Anthony Senior Secondary School
B.TECH in Biotechnology -
JAYPEE INSTITUTE OF INFORMATION TECHNOLOGY
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