SHIPRA SHARMA
SALES EXECUTIVE
NOIDA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Zeal to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Sales Associate
HDFC ERGO GENERAL INSURANCE COMPANY
NOIDA
09.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
Customer Care Executive
TECH MAHINDRA
NOIDA
11.2019 - 07.2023
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
Business Development Manager
DIGNITY OF NOBLE
CALIFORNIA
03.2023 - 06.2023
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Trained 5 blind people to become independent entrepreneurs.
Customer Care Executive
CROSSROADS PRIVATE LIMITED
NOIDA
12.2016 - 12.2018
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - NURSING
KALINGA INSTITUTE OF NURSING SCIENCE
ORISSA 08.2013 - 07.2017
HIGHER SECONDARY EDUCATION
MILLIA CONVENT ENGLISH SCHOOL
BIHAR 06.2011 - 06.2013
MATRICULATION
MOUNT CARMEL SCHOOL
BHAGALPUR 03.2009 - 03.2011
Skills
EXCEL
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Attended sales seminar/ training.
- Supervised team of 8 staff members.
- Collaborated with team of 8 in the development of Dignity of Noble FAQ, Business development strategy, entrepreneurship skills training.
Timeline
Business Development Manager
DIGNITY OF NOBLE
03.2023 - 06.2023
Sales Associate
HDFC ERGO GENERAL INSURANCE COMPANY
09.2022 - Current
Customer Care Executive
TECH MAHINDRA
11.2019 - 07.2023
Customer Care Executive
CROSSROADS PRIVATE LIMITED
12.2016 - 12.2018
Bachelor of Science - NURSING
KALINGA INSTITUTE OF NURSING SCIENCE
08.2013 - 07.2017
HIGHER SECONDARY EDUCATION
MILLIA CONVENT ENGLISH SCHOOL
06.2011 - 06.2013
MATRICULATION
MOUNT CARMEL SCHOOL
03.2009 - 03.2011
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