Shipra Singh
Gurugram
Summary
Account Manager with over 9 years of experience in holiday package operations at OYO Hotels & Homes Pvt. Ltd. Expertise in end-to-end contracting, vendor management, and hotel partner onboarding. Skilled in training teams, coordinating cross-functional efforts, and enhancing revenue through strategic product development. Focused on customer experience, brand compliance, and operational efficiency, with strong capabilities in pricing strategy and performance tracking.
Overview
10
10
years of professional experience
Work History
Account Manager
OYO Hotels & Homes Pvt. Ltd.
Gurugram
03.2024 - Current
- Managed B2B holiday package business, enhancing revenue streams and client engagement.
- Maintained strong relationships with travel agents and clients to foster loyalty.
- Initiated onboarding processes for new travel agents and clients, expanding market reach.
- Led dedicated team of demand managers to achieve operational excellence.
- Coordinated cross-functional teams to ensure successful business target attainment.
- Tracked daily productivity and growth metrics of team members to optimize performance.
- Monitored industry trends, adapting strategies to maintain competitive edge.
- Drafted proposals detailing services and pricing models based on market analysis.
- Developed successful customer relationships to boost sales opportunities.
Performance Manager
OYO Hotels & Homes Pvt. Ltd.
Gurugram
12.2023 - 02.2024
- Managed end-to-end operations of hotel properties in the U.S. market.
- Oversaw new property acquisitions and integration into the existing portfolio.
- Handled client onboarding by building and leveraging referral networks.
- Supervised daily property operations, including guest check-in and check-out processes.
- Developed dynamic pricing strategies to maximize occupancy and revenue.
- Maintained strong client relationships, and ensured high service standards.
- Collaborated with internal teams and vendors to ensure smooth property management.
- Monitored market trends to adjust pricing and promotional strategies accordingly.
- Ensured compliance with local laws and regulations applicable to hospitality operations.
Assistant Manager
One97 Communications Ltd.
Noida
01.2022 - 08.2022
- Coordinated with municipal bodies, RWAs, and private partners for onboarding parking sites.
- Ensured seamless user experience for parking payments via QR codes and Paytm app integration.
- Led training and support for on-ground parking attendants and vendor staff.
- Handled utility payment integrations including electricity, water, and gas billers.
- Ensured SLA adherence and addressed escalations from clients and customers.
- Drove new business development through site acquisitions and strategic partnerships.
Sales Manager
Parviom Technologies Pvt. Ltd
NEW DELHI
07.2020 - 01.2022
- Managed day-to-day operations of Park+ automated parking systems across assigned regions.
- Coordinated with RWAs, malls, corporate parks, and government bodies for onboarding new parking locations.
- Ensured smooth functioning of digital parking payments via the Park+ app and on-site QR solutions.
- Trained and managed on-ground staff, parking attendants, and third-party service vendors.
- Managed integrations for utility services including FASTag recharges, challan payments, and vehicle-related services.
- Supported business development activities by identifying and onboarding high-traffic parking spaces.
Product Executive
OYO Hotels & Homes Pvt. Ltd.
Gurugram
04.2018 - 01.2020
- Onboarded new hotel partners and third-party vendors to expand regional inventory.
- Managed vendor and hotel relationships to uphold service quality and compliance standards.
- Designed destination-specific travel packages to drive seasonal business growth.
- Curated promotional offers to enhance occupancy during off-peak periods.
- Trained ground operations teams on product features and package details for effective selling.
- Conducted briefings on new launches, partner expectations, and service standards.
- Performed competitive benchmarking to align offerings with market trends.
- Collaborated with sales, marketing, and tech teams to boost product visibility.
Travel Expert
Yatra Online Pvt. Ltd.
Gurugram
03.2017 - 03.2018
- Developed comprehensive travel documents detailing destination information, flight specifics, and visa requirements.
- Delivered tailored travel advice on destinations, transportation, and accommodations.
- Researched and recommended tours, activities, and attractions aligned with customer preferences.
- Utilized open-ended questions to identify client needs and suggest optimal travel options.
- Managed customer inquiries via phone, email, or in-person with professionalism and accuracy.
- Coordinated complex international itineraries, including multi-stop flights and hotel arrangements.
- Handled travel arrangements for diverse clientele, including groups, couples, executives, and those with special needs.
Business Development Executive
IndiaMart Intermesh Ltd.
Dehradun
02.2015 - 03.2017
- Maintained database of prospective client contacts for follow-up opportunities.
- Cultivated relationships with clients, partners, and vendors to support successful partnerships.
- Assisted in developing promotional materials including brochures and flyers.
- Participated in executive meetings to align on strategic business development objectives.
- Collaborated with internal teams to create customized solutions addressing client needs.
- Negotiated contracts with clients for new business initiatives.
- Created presentations detailing company services, products, pricing plans, and marketing campaigns.
- Researched customer feedback to enhance offerings and service quality.
Education
MBA - Marketing Management And Research
Gurukul Kangri University
Haridwar06-2015
Bachelor of Science - Chemistry
Rohilkhand University
Bareilly07-2013
Skills
- B2B sales
- Client onboarding
- Market analysis
- Customer relationship management
- Team leadership
- Cross-functional collaboration
- Business development and planning
- Sales and marketing
- Effective communication
- Problem solving
- Database management
- Revenue and profit maximization
- Performance management
- Training and mentoring
Accomplishments
- Consistent performer with a contribution to increasing the revenue of the company
- Became 'Employee of the Month' three times in a year, 'Emerging Star of the Month,' and 'Showman of the Month' twice in a year
- Gave the highest sales for six consecutive months
- Won a trip to Andaman for maximum sales
- The star performer of the team at OYO delivered exceptional revenue of 8 crore in business in October 2018, and 15 crores in November 2024
Languages
Hindi
First Language
English
Proficient (C2)
C2
Hobbies
- Cooking
- Dancing
- Travelling
Timeline
Account Manager
OYO Hotels & Homes Pvt. Ltd.
03.2024 - Current
Performance Manager
OYO Hotels & Homes Pvt. Ltd.
12.2023 - 02.2024
Assistant Manager
One97 Communications Ltd.
01.2022 - 08.2022
Sales Manager
Parviom Technologies Pvt. Ltd
07.2020 - 01.2022
Product Executive
OYO Hotels & Homes Pvt. Ltd.
04.2018 - 01.2020
Travel Expert
Yatra Online Pvt. Ltd.
03.2017 - 03.2018
Business Development Executive
IndiaMart Intermesh Ltd.
02.2015 - 03.2017
MBA - Marketing Management And Research
Gurukul Kangri University
Bachelor of Science - Chemistry
Rohilkhand University