Shipra Srivastava
Gurugram
Summary
Experienced in global cash operation and banking domain with good knowledge of the cash management payments, Wire investigations, reconciliations, Ofac & Compliance investigations,Command center,Money Transfer
Product/Operation,(MT103,MT202,MT202 COV,MT200etc.),ISO 20022 (Pain, Pacs and Camt) Presently associate with
Bank of America,Gurugram as a Team Developer in Emea payments Investigation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Developer
BA Continuum India Pvt. Ltd. (Bank of America)
Gurugram
01.2024 - Current
- The ability to work in a dynamic, time-sensitive, and challenging environment meets defined SLAs and accuracy consistently.
- Handle all types of swift queries from the clients and customer service representatives regarding the payments in multiple EMEA branches, and work with multiple EMEA currencies, such as CAD, DKK, EUR, ILS, NOK, CHF, GBP, HKD, AUD, SEK, MXN, PLN, ZAR, THB, TRY, CZK, NZD, and JPY.
- Ensure that all established procedures are followed.
- Excellent organizational skills are required, with the ability to prioritize workload, work accurately, and efficiently under pressure.
- Flexible in attitude and approach, I have a strong desire to learn from day-to-day scenarios.
- Good communication skills (spoken and written English).
- Able to work in a fast-paced and busy environment (high volume with tight turnaround times).
- Meeting and exceeding the KRAs set by the company, along with active participation in any new tasks and projects.
- Investigation to find the root cause of the payment failures, as per company norms.
- Making decisions on the repayment of payment orders based on the investigation results.
- Well-versed in ISO 20022, MX message types such as Pacs.008, Pacs.009, Pacs.009cov, Pacs.002, and Pacs.004, Camt.056.
Analyst
Deutsche Bank
Jaipur
07.2021 - 12.2024
- Handling all types of swift queries from the client regarding the USD payment.
- Knowledge of ISO 20022, MX messages, Pacs, Pain, and Camt.
- Consistently meets individual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality measures while processing cases.
- Responsible for ensuring timely, complete, and accurate processing of transactions (including performing all relevant controls) and also handling the Command Center and GL reconciliations process.
- Supporting the team in meeting and exceeding overall SLAs.
- Using knowledge and experience from my own area of responsibility to inform the designing and implementation of strategies to eliminate waste, and improve efficiency and performance.
- Posting BCAS/PODS files in the collector by using particular commands (proof of deposit).
- Batch job submissions: DEX, BEX, etc.
- Monitoring PEX messages, EPC lockboxes, and running transmitted data.
- Perform all cuts and statements of DDA to all clients in APAC, UK, and the USA.
- Release MT940/950 advice to clients.
- Handling OFAC-sanctioned and compliance investigation cases.
- Knowledge about CINQ, STP, OnDemand, and AXS point application.
- Carry out all the EOD functions as per checklists, and maintain the relevant records.
- Handle the mailbox in a timely manner, and resolve all the process-related queries.
Service Officer
Kotak Mahindra Bank Ltd.
Rudrapur
05.2021 - 07.2021
- Processed deposits, payments, and withdrawals.
- Authorized and evaluated overdrafts and loans.
- Handled other transactions, such as writing cashier's checks or money orders, when necessary.
- Recommended and explained banking services and products to clients based on their needs.
- KYC checks.
Service Delivery Ambassador -Cash
RBL Bank Ltd.
Delhi
01.2020 - 05.2021
- Served customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner.
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and the opening and closing of accounts.
- Track, record, report, and store transactional information and special requests.
- Provide a high level of customer service, offering answers and assistance with a smile.
- Resolve issues with banking services and accounts.
- Advise customers on bank services for their needs (e.g., loans and credit cards).
- Reach out to prospective customers to sell our services.
- KYC checks
Education
PGDM - Finance And Business Analytics
Jaipuria Institute of Management
Noida01-2025
BBA -
DDU Gorakhpur University
Gorakhpur01-2017
Intermediate -
Saraswati Vidya Mandir Girls College
Gorakhpur01-2014
High School -
A.D. Girls College
Gorakhpur01-2012
Skills
- Strong analytical skills, ability to multi-task, and learn new systems quickly
- Problem-solving and decision-making skills
- Highly organized and motivated to work with the team towards a common team goal
- Excellent time management and work evaluation skills
- Task prioritization
Certification
- Completed a work shop in Digital Marketing at DDU Gorakhpur University, Gorakhpur.
- MS Office
Languages
- English
- Hindi
Declaration
I, Shipra Srivastava, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Shipra Srivastava
Gurugram,Haryana
Timeline
Team Developer
BA Continuum India Pvt. Ltd. (Bank of America)
01.2024 - Current
Analyst
Deutsche Bank
07.2021 - 12.2024
Service Officer
Kotak Mahindra Bank Ltd.
05.2021 - 07.2021
Service Delivery Ambassador -Cash
RBL Bank Ltd.
01.2020 - 05.2021
PGDM - Finance And Business Analytics
Jaipuria Institute of Management
BBA -
DDU Gorakhpur University
Intermediate -
Saraswati Vidya Mandir Girls College
High School -
A.D. Girls College
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