SHIPRA YADAV
Healthcare Operations & Quality
Noida,UP
Summary
Healthcare operations professional with 9+ years of experience in hospitals, healthcare start-ups, and international clinics. Expertise in end-to-end healthcare delivery, patient care systems, clinical service integration, and scaling B2B/B2C services. Proficient in digital transformation, workflow optimization, and workforce development to enhance efficiency and patient experience. Lean Six Sigma Green Belt certified, with a strong foundation in quality, compliance, and accreditation, and recognized for building scalable systems, streamlining processes, and leading high-performing teams that drive sustainable growth.
Overview
11
11
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Accreditation Officer
Quality & Accreditation Institute (QAI)
04.2025 - 07.2025
- Managed the implementation and ongoing maintenance of quality assurance and accreditation standards within healthcare facilities.
- Coordinated accreditation audits by preparing comprehensive documentation and facilitating assessor visits to ensure smooth evaluation processes.
- Ensured compliance with national and international regulatory and quality frameworks through thorough review and adherence to established standards.
- Conducted internal assessments and gap analyses to identify areas for improvement, and support continuous quality enhancement initiatives.
- Developed and updated policies and procedures to align with accreditation requirements and promote best practices across departments.
- Delivered staff training and education programs to foster understanding of accreditation standards, and promote a culture of quality and compliance.
- Collaborated with multidisciplinary teams to develop action plans that address accreditation findings and support organizational improvement goals.
- Monitored progress towards accreditation milestones, ensuring the timely completion of all required activities and documentation.
Patient Care Manager
Gytree
08.2024 - 03.2025
- Facilitated seamless communication between patients and healthcare experts to enhance service delivery.
- Managed appointments and data efficiently, ensuring smooth operations through effective scheduling and record-keeping.
- Oversaw operations and logistics to optimize workflows and ensure timely healthcare delivery.
- Identified opportunities for service enhancement and revenue growth through strategic offerings.
- Balanced B2C and B2B management to expand reach through direct consumer engagement and corporate partnerships.
- Promoted a holistic health approach and strategically cross-sold relevant products and services.
- Ensured high patient satisfaction and quality assurance through personalized care and continuous feedback.
Assistant Operations Manager
Medsonet Pharmacy
09.2022 - 07.2024
- Directed end-to-end pharmacy operations, including workforce supervision, training, and workflow optimization, ensuring seamless daily functioning, while fostering a motivated, high-performing team.
- Enhanced quality assurance and compliance frameworks by aligning processes with healthcare regulations, monitoring service delivery, and embedding SOPs that improved consistency, safety, and patient trust.
- Optimized inventory and financial controls, implementing structured stock management, and waste-reduction strategies that cut expired stock losses by 15% and improved overall profitability.
- Integrated digital tools and cross-department collaboration to modernize workflows, reducing reporting time by 30%, and building scalable systems that supported organizational growth while improving patient experience.
Management Trainee (Quality & Operations)
National Heart Institute
02.2022 - 08.2022
- Exposure to quality management and the implementation of accreditation standards (NABH/NABL).
- Conducted clinical audits related to patient safety and service quality, identifying gaps, recommending corrective actions, and contributing to a culture of continuous improvement across departments.
- Reviewed existing policies, made suggestions for changes and improvements, and implemented them according to NABH 5th Standard.
Clinic Assistant
The Clinic Group
05.2018 - 02.2020
- Supported daily clinic operations by managing 150+ patient appointments per day, coordinating with doctors, and handling administrative workflows, ensuring smooth service delivery, and a 95% patient satisfaction rate.
- Spearheaded inventory and procurement management, maintaining optimal stock levels for clinical operations, and reducing supply delays by 20%.
- Streamlined procurement processes, ensuring 100% on-time availability of medical materials for procedures and consultations.
- Coordinated with third-party administrators (TPAs) and insurance providers, expediting claim settlements and reducing turnaround time by 30%.
- Collected and analyzed 100% of patient feedback, facilitating Google reviews that improved the clinic’s online rating and patient trust.
- Strengthened patient engagement initiatives, resulting in higher return visits, and improved service quality.
Healthcare Assistant
Apollo Medical Centre
09.2016 - 01.2018
- Streamlined outpatient department operations by coordinating patient flow, managing appointment schedules, and supporting daily service delivery, which improved efficiency and reduced waiting time by 20%.
- Facilitated medical check-ups for work visas, pre-employment health screenings, and corporate health packages, ensuring compliance with local regulations and employer requirements.
- Managed patient records and administrative documentation, achieving 100% accuracy, and supporting smooth insurance and billing processes.
- Drove upselling of preventive health packages, vaccinations, and wellness programs, contributing to a 15% increase in clinic revenue, and strengthening patient loyalty.
- Assisted doctors in delivering seamless patient care while maintaining a welcoming environment, ensuring higher patient satisfaction, and smoother clinical workflows.
Staff Nurse
Médecins Sans Frontières (MSF India)
08.2015 - 11.2015
- Delivered critical medical and psychosocial support to survivors of violence, with a focus on women and children, ensuring 100% patient-centered care and follow-up compliance.
- Coordinated clinic operations by streamlining workflows, coordinating care processes, reducing patient waiting time by 20%, and contributing to awareness, reporting, and community health initiatives.
- Orchestrated clinic workflow and enhanced equipment acquisition by facilitating 5+ or more vendor demonstrations, leading to improved access to essential medical tools.
- Crafted and executed standard operating procedures to elevate efficiency and standardize care delivery across the clinic.
Staff Nurse
ESIC Hospital
07.2014 - 08.2015
- Conducted comprehensive patient assessments to establish care priorities, and executed individualized nursing care plans.
- Diligently monitored vital signs and managed invasive arterial lines, maintaining 100% accuracy in documentation, and ensuring timely interventions.
- Administered prescribed drugs and medications in accordance with order charts, ensuring zero medication errors during my tenure.
- Coordinated ward management, fostering teamwork among healthcare staff, and provided meticulous preoperative and postoperative care to surgical patients.
Education
Masters in Hospital Administration (MHA) - Hospital Administration
Amity University
Noida, India 04.2001 -
B.Sc. (Hons.) Nursing - Nursing
University of Delhi
New Delhi, India06-2014
Skills
- Healthcare operations management
- Strategic planning and execution
- Quality assurance management
- Accreditation compliance management
- Clinical governance and risk management
- Proficient in Lean Six Sigma methodologies
- Healthcare digital transformation
- Data Analytics Proficiency: Advanced Excel, Power BI,Tableau and SQL
Certification
Executive Post Graduate Program in Data Science with Specialization in Business Analytics – International Institute of Information Technology, Bangalore (IIIT-B) | 2022-12 – 2024-01
Websites
Timeline
Accreditation Officer
Quality & Accreditation Institute (QAI)
04.2025 - 07.2025
Patient Care Manager
Gytree
08.2024 - 03.2025
Assistant Operations Manager
Medsonet Pharmacy
09.2022 - 07.2024
Management Trainee (Quality & Operations)
National Heart Institute
02.2022 - 08.2022
Clinic Assistant
The Clinic Group
05.2018 - 02.2020
Healthcare Assistant
Apollo Medical Centre
09.2016 - 01.2018
Staff Nurse
Médecins Sans Frontières (MSF India)
08.2015 - 11.2015
Staff Nurse
ESIC Hospital
07.2014 - 08.2015
Masters in Hospital Administration (MHA) - Hospital Administration
Amity University
04.2001 -
B.Sc. (Hons.) Nursing - Nursing
University of Delhi
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