Shiraya Thompson`
Merrillville
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Security Officer
Securitas
Merriville
12.2023 - 04.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Hotel Front Desk Clerk
Extended Stay America
Merriville IN
04.2022 - 12.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Education
General Honors Diploma
West Side High School
Gary, IN06-2011
Skills
- Report writing
- Incident reporting
- General security
- Detail-oriented
- Superior customer service
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Problem-solving
Timeline
Security Officer
Securitas
12.2023 - 04.2025
Hotel Front Desk Clerk
Extended Stay America
04.2022 - 12.2023
General Honors Diploma
West Side High School