Reading books
Shireen Fathima Ameena
Team lead and Quality Executive
Bangalore
Summary
Pursues a dynamic career path focused on skill utilization and professional development, driving organizational achievements.
Overview
10
10
years of professional experience
1
1
Language
Work History
CC team lead & Quality executive
Britannia Industries Pvt Ltd - Bangalore regional
10.2021 - Current
- 1. Handling all Inbound and Outbound calls PAN India
- 2. Handling feedback mails from the consumers and retailers and social media
- 3. Co-Ordinate with regional team
- 4. Keep tracking of consumer complaints and satisfactory solutions
- 5. Monthly PPT of complaints & CCS
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
MIS Executive
AEGIS Company –Bangalore
11.2015 - 10.2016
- MIS preparation and Non-Voice process
- Worked in Tata Docomo service
- Nandi toyata and accessories services
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
Education
B.A -
01.2013
GPA: 78
P.U.C -
01.2010
GPA: 75
S.S.L.C -
01.2008
GPA: 87
Skills
Strong knowledge and experience in Quality Control and Quality Assurance processes
undefinedInterests
Listening to music
Interested to learn new thing
Linguistic Proficiency
English, Hindi & Kannada
Role Description
This is a full time, on site role based in Bengaluru for a Quality Specialist at Brittania Industries Limited.The role involves ensuring adherence to quality standards, conducting quality control checks, performing quality audits and implementing quality assurance processes. The candidate will collaborate with cross functional teams, identity areas of improvement and ensure compliance with industry and internal quality regulations and policies.
Timeline
CC team lead & Quality executive - Britannia Industries Pvt Ltd - Bangalore regional
10.2021 - Current
MIS Executive - AEGIS Company –Bangalore
11.2015 - 10.2016
H.K.B.K Engineering College - B.A,
Mohammad Ishaque College - P.U.C,
SVN English High School - S.S.L.C,
PERSONAL INFORMATION
- Birth Date: 1992-03-29
- Gender: FEMALE
- Marital Status: Married
- Address: #734, 2nd cross, Near Koussar Masjid, R K Hegde Nagar, Bangalore-560077
Declaration
I am confident that I will definitely strive and do still better in the open work culture, which your Institute is known for I hereby declare that information furnished above id true to the best of my knowledge. Place: (Shireen Fathima Ameena) Dated