SHIREESH K. MOORTHY
Bengaluru
Summary
Dynamic and results-oriented professional with over 15 years of expertise in infrastructure development, operations, and administration within the sports, education, and telecom sectors. Proven ability to lead cross-functional teams while optimizing costs and executing complex projects with exceptional precision and accountability. Recognized for leveraging strategic foresight, operational discipline, and strong leadership skills to achieve scalable, high-quality outcomes that drive organizational success. Committed to fostering innovation and continuous improvement in fast-paced environments.
Overview
23
23
years of professional experience
Work History
AVP – Head of Infrastructure (Building)
Game Theory (GT)
Bengaluru
08.2024 - Current
- Leading the planning, design, and execution of multi-location sports infrastructure projects.
- Driving cost-efficient procurement and vendor strategies to ensure on-time and within-budget completion.
- Collaborating with architects, contractors, and partners to uphold quality, safety, and sustainability benchmarks.
- Implementing process standardization across project sites to improve efficiency and scalability.
- Reporting to senior leadership on project progress, budget utilization, and strategic expansion plans.
Chief Administrative Officer
Vedantha College & IKV School
Bengaluru
12.2016 - 06.2024
- Directed day-to-day operations spanning finance, HR, procurement, vendor management, facility maintenance and expansions.
- Designed and implemented operational policies, annual budgets, and cost-control measures, improving efficiency by 20%.
- Led institutional audits, compliance processes, and performance evaluations across departments.
- Introduced digital and procedural reforms that enhanced transparency and accountability.
- Collaborated with the CEO and Board to align institutional goals with operational execution.
Retail Collection Head
Reliance Communications
Karnataka Circle
11.2015 - 12.2016
- Managed a ₹110 Cr retail and SME collection portfolio across Karnataka, improving recovery efficiency by 15%.
- Oversaw a large network of outsourced agencies and internal teams for collections and retention.
- Streamlined billing and collection processes to minimize bad debts and ensure revenue continuity.
- Partnered with sales and customer service teams to drive customer satisfaction and retention.
Regional Manager
Assist America (Meadows Knowledge)
Bengaluru
07.2015 - 11.2015
- Managed dealer channels and partner onboarding to expand business reach across the region.
- Collaborated with IT teams on digital transformation projects including website and app enhancements.
- Ensured partner compliance, service quality, and operational efficiency.
Manager / Assistant Manager / Team Leader – Customer Service Delivery
Bharti Airtel Ltd
Bengaluru
04.2003 - 06.2015
- Led enterprise customer service delivery for voice business, managing portfolios exceeding ₹100 Cr annually.
- Oversaw collections, credit, billing, and service provisioning across corporate accounts.
- Drove customer retention initiatives and resolved escalations with measurable service improvements.
- Managed, mentored, and upskilled teams of over 40+ executives and account managers.
- Recognized as Top Performer (2008) and Exceptional Contributor (2006) for service and revenue excellence.
Sr. Associate
Fidelity Investments
Bengaluru
05.2005 - 10.2005
- Processed PF withdrawals and account transactions for U.S.-based clients.
- Ensured compliance and accuracy across operational workflows and documentation.
Business Control Officer / Customer Relationship Executive
Bharti Cellular Ltd (Airtel)
Bengaluru
04.2003 - 04.2005
- Managed documentation, activation, and customer onboarding processes for Karnataka operations.
- Ensured 100% compliance with TRAI/DOT guidelines.
- Improved store operations, customer service quality, and activation turnaround time.
Education
MBA - Marketing & Operations
C.V. Raman University
01.2011
Bachelor of Commerce - undefined
Bangalore University
01.2001
Skills
- Infrastructure Development & Project Execution
- Operations & Administration
- Strategic Planning
- Cost Optimization
- Vendor & Procurement Management
- Process Improvement
- Team Leadership
- Stakeholder Management
Accomplishments
- Consistently achieved 100% collection targets with less than 1% bad debt.
- Recognized by CEO for successful system migration and customer transition projects.
- Streamlined enterprise billing processes, reducing collection turnaround by 25%.
- Spearheaded the online activation module rollout across Karnataka, enhancing efficiency and accuracy.
Languages
English
Kannada
Hindi
Personal Information
- Date of Birth: 1980-07-01
- Marital Status: Single
Timeline
AVP – Head of Infrastructure (Building)
Game Theory (GT)
08.2024 - Current
Chief Administrative Officer
Vedantha College & IKV School
12.2016 - 06.2024
Retail Collection Head
Reliance Communications
11.2015 - 12.2016
Regional Manager
Assist America (Meadows Knowledge)
07.2015 - 11.2015
Sr. Associate
Fidelity Investments
05.2005 - 10.2005
Manager / Assistant Manager / Team Leader – Customer Service Delivery
Bharti Airtel Ltd
04.2003 - 06.2015
Business Control Officer / Customer Relationship Executive
Bharti Cellular Ltd (Airtel)
04.2003 - 04.2005
Bachelor of Commerce - undefined
Bangalore University
MBA - Marketing & Operations
C.V. Raman University