Shirin Bhattacharya
Kolkata
Summary
With over 26 years of professional experience, including 23 years as a Technical Communicator at Tata Consultancy Services (TCS), I am an accomplished Technical Communication Leader. Throughout my career, I have established documentation processes and standards, managed end-to-end projects across various domains, and led diverse teams both onsite and offshore. My expertise lies in building competencies, streamlining operations through automation, and ensuring organizational compliance with industry standards. Now, seeking a senior position to leverage wealth of experience in guiding organizations towards process excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Head – Technical Communication
Tata Consultancy Services (TCS)
01.2002 - Current
- Purpose of the role: To create value by visioning, planning and leveraging the my acquired experience and knowledge towards business advantage through innovation, capability building and visibility
- Area of Responsibility and Indicative Activities:
- Strategy & Planning:
- Define measures to gauge achievements of the Unit/Function’s objectives
- Establish annual targets and sets periodic/quarterly targets
- Define, implement track business plan and align the same with TCS’s long term goals
- Define the Unit/Function’s structure, roles and responsibilities as required
- Resource Planning:
- Manage resources, data and infrastructure required for the Unit/Function
- Develop and implement strategies for recruitment, learning and competency development
- Collaboration:
- Review with internal/external customers on the challenges and needs
- Collaborate with other units/functions in TCS to create offerings/solutions/processes
- Asset Creation:
- Define and implement process and structure to create assets and improve offerings
- Marketing:
- Enable the Marketing team by showcasing offerings/key processes to create long term visions
- Interact with the customers/market for brand building
Manager - Technical Communication
Tata Consultancy Services (TCS)
01.2012 - 01.2019
- Responsible for planning and deploying activities and processes for the unit/team in alignment with organization objectives
- Prepare or revise plan, budget/effort and schedules
- Initiate, design & execute & take responsibility for overall results
- Interact with the management in getting the required resources
- Ensure cross work-stream dependencies are identified and managed effectively to optimize efficiency, resolve concerns and productivity goals
- Plan, monitor, review and report
- Aim for continuous process improvement and drive process changes
- Ensure that the necessary audits are completed as per the plan
- Identify and assign appropriate roles to team members
- Set reasonable, challenging and clear performance goals for direct reports, monitor performance & provide appropriate feedback
- Support & provide guidance to team to achieve personal, team & professional goals
- Track competency gaps that exist among team members & ensure that relevant learning programs/appropriate tasks are assigned
Other roles – Technical Communication
Tata Consultancy Services (TCS)
01.2002 - 01.2012
- Oversaw compliance reviews and implementation of documentation processes for varied project scenarios
- Delivered UX consultancy services to enhance usability and documentation experiences
- Managed documentation project execution through initiation, planning, implementation & closure
- Manage customer needs and expectations, through regular project status updates, requirements management, issue resolution, and acting on customer feedback
- Share project objectives and requirements with all stakeholders and get concurrence
- Develop effective plan for project by defining scope and estimation of project parameters
- Identify project risks, plan mitigation strategies, and articulate contingency plan
- Ensure appropriate use of processes, methods, tools and techniques in projects
- Manage project as per the project plan keeping track of quality and schedule
- Ensure team’s compliance with all process requirements
- Manage involvement of subcontractor (if any) in the project as per well-defined plan
- Ensure internal and external validations and verifications at all levels, as well as Final Inspections
- Prepare progress status reports of the project and publish it to the stakeholders
Senior Trainee
Federation of Indian Export Organizations
01.2000 - 01.2002
Temp Asst. Administrator
British Council
06.1999 - 07.1999
Cust Support Executive
Freight Systems(Ind) Pvt. Ltd.
09.1998 - 04.1999
Education
Master of Arts - English Literature
Jadavpur University
01.1998
Diplome Intermediare - French
Alliance Francaise
Bachelor of Arts - English Literature & Language
Presidency College, University of Kolkata
01.1996
ISC - Science
The Future Foundation School
01.1993
ICSE - General
The Future Foundation School
01.1993
Skills
- Management of documentation processes
- Creating compliance guidelines
- Effective implementation strategies
- Policy adherence evaluation
- Leadership in team growth
- Full-cycle project coordination
- Capability strengthening
- Digital transformation
- Interface usability analysis
- Client-focused UX guidance
- Process automation
- Asset Building
Websites
Certification
Certificate in Human-Computer Interface, IIT-Powai, 2008-01-01
Timeline
Manager - Technical Communication
Tata Consultancy Services (TCS)
01.2012 - 01.2019
Head – Technical Communication
Tata Consultancy Services (TCS)
01.2002 - Current
Other roles – Technical Communication
Tata Consultancy Services (TCS)
01.2002 - 01.2012
Senior Trainee
Federation of Indian Export Organizations
01.2000 - 01.2002
Temp Asst. Administrator
British Council
06.1999 - 07.1999
Cust Support Executive
Freight Systems(Ind) Pvt. Ltd.
09.1998 - 04.1999
Diplome Intermediare - French
Alliance Francaise
Bachelor of Arts - English Literature & Language
Presidency College, University of Kolkata
ISC - Science
The Future Foundation School
ICSE - General
The Future Foundation School
Master of Arts - English Literature
Jadavpur University
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