Summary
Overview
Work History
Education
Skills
VOLUNTEERING & LEADERSHIP
Timeline
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SHIRIN PAUL

Jamshedpur

Summary

A Supply Chain and Logistics professional with 5.5+ years of experience in warehousing, transportation, 3PL coordination, and process optimization across FMCG and e-commerce sectors. Adept in managing middle- and last-mile delivery operations, vendor negotiations, RCA-CAPA frameworks, MIS reporting, and cross-functional stakeholder alignment. Currently pursuing an MBA from IIM Shillong, I bring strategic thinking, digital fluency, and a results-oriented approach to enhance logistics performance in dynamic environments.

Overview

6
6
years of professional experience

Work History

Transportation Coordinator

Newage Products Pvt. Ltd.
12.2022 - 02.2025
  • Managed outbound operations of over 1,000 daily orders across middle and last mile in US & Canada
  • Led route planning, escalation management, and logistics coordination with 30+ carriers and 6 warehouses
  • Oversaw exception handling (climate delays, shipment rescues), enhancing delivery continuity


  • Key Projects
  • Carrier RFP Optimization: Streamlined onboarding and performance KPIs of new partners
  • Costco Roadshow: Designed logistics support for multi-location event-based deliveries

Transportation Specialist – ROC (Europe Network)

Amazon
06.2020 - 12.2022
  • Acted as Process Expert for 20-member ops team across 10+ European countries (DE, PL, NL, etc.)
  • Ensured 95%+ SLA by resolving disruptions in real-time through data analysis and stakeholder liaison
  • Conducted RCA and CAPA for operational delays
  • Trained 40+ new hires on logistics SOPs
  • Collaborated with Finance and Planning for warehouse issue resolution and delivery exceptions


Projects

  • Prime Peak Deals Dashboard: Developed metrics-tracking tool for 98M+ units, with 98% success
  • Unloading Delays Initiative: Reduced delay cases via root-cause elimination and SOP fixes

MIS Coordinator

Narayana Health
12.2019 - 06.2020
  • Created budget tracking reports and business intelligence dashboards using Excel & Power BI
  • Facilitated B2B and B2C marketing operations, bridging analytics with field execution

Customer Service Executive

Amazon
07.2019 - 11.2019
  • Resolved 100+ daily customer cases; maintained CSAT benchmarks through voice/chat support

Education

Master of Business Administration- Executive - Pursuing

Indian Institute of Management (IIM) Shillong
06.2025

Bachelor of Commerce - Marketing

St. Xavier’s College, Kolkata
05.2019

Intermediate - Commerce

Sacred Heart Convent School
03.2016

Skills

  • Supply Chain Operations
  • Logistics Strategy
  • 3PL Management
  • Stakeholder Engagement
  • RCA & CAPA
  • MIS Reporting
  • Lean Operations
  • Cost Optimization
  • Compliance & Audit (EHS, Inventory)
  • Advanced Excel
  • Power BI
  • MS PowerPoint

VOLUNTEERING & LEADERSHIP

Office Bearer- Cultural Committee, IIM Shillong (2025- 2026)

Vice President, XIA Unit – All India Catholic University Federation ( AICUF) , Kolkata (2017–2019)

Secretary, Indian Catholic Youth Movement (ICYM), District Level, Jamshedpur (2012–2016)

Timeline

Transportation Coordinator

Newage Products Pvt. Ltd.
12.2022 - 02.2025

Transportation Specialist – ROC (Europe Network)

Amazon
06.2020 - 12.2022

MIS Coordinator

Narayana Health
12.2019 - 06.2020

Customer Service Executive

Amazon
07.2019 - 11.2019

Bachelor of Commerce - Marketing

St. Xavier’s College, Kolkata

Intermediate - Commerce

Sacred Heart Convent School

Master of Business Administration- Executive - Pursuing

Indian Institute of Management (IIM) Shillong

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