Shirin Shaikh
Advisory
Mumbai
Summary
Dynamic Call Center Supervisor at Agent with a proven track record in developing training programs that enhance agent performance and quality assurance. Expert in documentation and report writing, I successfully increased first-call resolution rates by equipping agents with essential product knowledge, ensuring high service levels through continuous feedback and monitoring.
Overview
8
8
years of professional experience
Work History
Call Center Supervisor
Agent
05.2017 - Current
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
- Developed process controls and metrics for daily management of call center.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Education
Under Graduation -
Momin Girl High School Bhiwandi
Bhiwandi Skills
Documentation expertise
Timeline
Call Center Supervisor
Agent
05.2017 - Current
Under Graduation -
Momin Girl High School Bhiwandi
Similar Profiles
Emily RiveraEmily Rivera
Intelogix at AgentIntelogix at Agent
Noel LabiniNoel Labini
Data Qualifier/ Sales at AgentData Qualifier/ Sales at Agent
Fizza MehmoodFizza Mehmood
Sales Executive at AgentSales Executive at Agent
Daniela Villanueva PadgettDaniela Villanueva Padgett
Call Center Representative at AgentCall Center Representative at Agent
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP