Shirish Doshi
Summary
Driven Customer Support with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
10
10
years of professional experience
Work History
Customer Support Manager
Assetrak Solutions Pvt Ltd (AssetCues)
6 2023 - Current
- Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Streamlined the customer support process for faster resolution times and improved customer experience.
Sales Manager
Assetrak Solutions Pvt Ltd (AssetCues)
09.2022 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Customer Success Manager
Assetrak Solutions Pvt Ltd (AssetCues)
01.2022 - 08.2022
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Fixed Assets Manager
Asstrak Solutions Pvt Ltd ((AssetCuues)
01.2018 - 12.2021
- Evaluated potential disposal options for obsolete equipment or underperforming assets, considering financial implications and operational impacts.
- Managed a team of fixed asset accountants, providing guidance and support for their professional development.
- Collaborated with internal and external auditors to ensure compliance with financial reporting standards for fixed assets.
- Reduced manual errors in fixed asset accounting by standardizing processes and documentation.
- Improved the accuracy of fixed asset records by conducting regular audits and reconciliations.
Senior Operations Manager
Assetrak Solutions Pvt Ltd (AssetCues)
03.2014 - 12.2017
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Oversaw workforce management planning, volume predictions and capacity planning.
Education
B. Com -
Mumbai University
Mumbai, India 04.2001 -
H.S.C -
B.S.G.D College
Mumbai, India03.2012
S.S.C -
N.L High School
Mumbai, India03.2010
Skills
- Customer Relations
- Empathy and patience
- Deliverables coordination
- Training and coaching
- Client Relationship Building
- Escalation Handling
- Training programs
- Microsoft Office
- Multitasking
- Team Coordination
Timeline
Sales Manager
Assetrak Solutions Pvt Ltd (AssetCues)
09.2022 - 07.2023
Customer Success Manager
Assetrak Solutions Pvt Ltd (AssetCues)
01.2022 - 08.2022
Fixed Assets Manager
Asstrak Solutions Pvt Ltd ((AssetCuues)
01.2018 - 12.2021
Senior Operations Manager
Assetrak Solutions Pvt Ltd (AssetCues)
03.2014 - 12.2017
B. Com -
Mumbai University
04.2001 -
Customer Support Manager
Assetrak Solutions Pvt Ltd (AssetCues)
6 2023 - Current
H.S.C -
B.S.G.D College
S.S.C -
N.L High School
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