Shirish Goyal
COO
Andheri (West)
Summary
Seasoned banking professional with 18 years of experience at institutions like Standard Chartered Bank, ANZ Bank Singapore, ICICI Bank, and Citi Group. Specializes in Transaction Banking, excelling in Cash Management operations, Operational Risk management in Corporate & Institutional Banking Operations, Retail Operations, and Technology. Proven track record in developing cash management platforms and capabilities to meet multi-country requirements.
Overview
31
31
years of professional experience
2001
2001
years of post-secondary education
Work History
Head – Cash Management Operations & Service, India
Standard Chartered Bank
06.2018 - Current
- Company Overview: Largest Foreign Bank in India
- Leading a team of 275 plus people and overseeing Cash Management Operations and Servicing across 9 CMO centers within India handling 12 mio transactions & 17,000 enquires every month
- Driving digitization agenda for Cash Management India
- Part of Client Journey Agile team working on improvising Cash Management proposition for India, China and Hongkong based on client feedback
- Assuming the role of a project manager for Country CMS related projects
- Responsible for Audit, Budgets, Operational efficiencies, Risk & Controls standards associated with Cash Operations
- Manage delivery of high quality service by continuously improving though various automation initiatives and proactively identifying customer needs through active engagement with clients and sales team
- Effective stakeholder management – Internally at CXO levels and with clients at CFO, Treasurer and operating level staff
- Largest Foreign Bank in India
Head – ITO Risk & Controls, India
Standard Chartered Bank
06.2014 - 05.2018
- Company Overview: Largest Foreign Bank in India
- Rollout of Operational Risk Framework (ORF) for CIB, Retail & Technology
- Assurance through independent Risk Managers about effectiveness of ORF in each unit
- Managing live risk incidents and identifying forward looking risks through process reviews
- Running a ITO level forum to table all significant risks for onwards reporting / acceptance and closure as per agreed treatment plan
- Responsible for managing “Outsourcing Risk” for the entire bank
- Responsible for running Data Governance Committee (DGC) for the bank
- Largest Foreign Bank in India
Senior Operations Subject Matter Expert (SME) – Payments and Collections
Australia and New Zealand Banking Group Limited (ANZ)
07.2012 - 06.2014
- Senior Operations Subject Matter Expert (SME) for Transactive Asia Strategic (TAS) Program of ANZ Group delivering Transaction Banking cash platform and product capabilities across 11 Asian markets under Super Regional Strategy of the bank.
- I was instrumental in rollout of Payables & Receivables cash products capabilities in Taiwan, India and China implementation
- Study and analyse the existing product offering, country’s regulatory framework for cash products, Payment & Settlement guidelines, clearing guidelines and existing operating model for Payments and Receivables in each country
- Contribute as an Operations Subject Matter Expert (SME) in design, testing & implementation of a target operating model for countries. This also includes training to country users and off shoring of specific processes under centralisation agenda of the bank
- Ensuring operational readiness for roll out of new cash platform and products in target countries
- Participated and contributed in the risk assessment of operational processes to evaluate gross risk and residual risk after implementation of controls
Sr. Business Planning Manager to Chief Information Officer (CIO), Asia
Standard Chartered Bank
10.2011 - 07.2012
- Company Overview: Largest Foreign Bank in India
- Assisting CIO Asia in managing governance of 21 eastern countries on their Technology & Operations responsibilities
- Analyzing & reviewing business performance of countries on Technology & Operations front and agreeing action plan for improvements
- Rollout of group level initiatives in countries and monitoring its compliances
- Identifying trends, innovations, best practices / initiatives and replication of the same in other Asian markets
- The job mainly involves regular engagement with country CIOs, reviewing metrics, and identifying trends and help Group to roll out of central level initiatives
- Largest Foreign Bank in India
Head – Collections, Cash Management Services, India
Standard Chartered Bank
02.2008 - 09.2011
- Company Overview: Largest Foreign Bank in India
- Managing BAU responsibilities for CMS Collections operations for pan India. This included – Cheque Collections, Cash pick up and delivery, Utility business, PDC Warehousing & banking, Capital Market Operations, Logistics & Accounts Services00
- Effective risk management & Process improvements (including automation) to create scale and enhance productivity
- Effective cost management through identification of saving opportunities and re-negotiation with existing vendors for better pricing
- Active participation in RFPs, Pricing negotiations, Client presentations and walkthroughs
- Conducting regular service review meetings with customers and internal stake holders (In 2009, did analysis of customer volumes, identified opportunities and initiated a project of increasing volumes by meeting clients and resolving service / pricing / reconciliation issues)
- People development, Talent Management, Team engagement
- Largest Foreign Bank in India
Team Leader – CMS Payments
ICICI Bank Limited
09.2004 - 07.2005
- Company Overview: A leading Private Sector Bank in India.
- This unit was responsible for managing centralised operations of bulk disbursement product for entire India. In this role I was supervising a team of 18 members and the main responsibilities included:
- New Client set-up and product customisation
- Ensuring efficient delivery of products
- Ensuring timely and effective reconciliation of office and client accounts
- Correspondent banks relationship maintenance
- In addition, I have been part of the process improvement via six-sigma measurement & monitoring, automation of processes, productivity calculation for rationalization of resource requirement and preparation of Business Continuity Plan.
- A leading Private Sector Bank in India.
Team Leader - Tax Collections
ICICI Bank Limited
09.2003 - 08.2004
- Company Overview: A leading Private Sector Bank in India.
- I was instrumental in rollout of the product and its seamless operations. In this role I was supervising a team of 8 members and the main responsibilities included:
- Defining operational process flow based on mandate received from the Government
- Short listing software vendor, giving business requirements, UAT plan and testing
- Trainings conducted for branch and other users
- Implementation of OLTAS (On line Tax Accounting System) for CBDT (Central Board of Direct Taxes) transactions
- Implementation of on line tax payment
- A leading Private Sector Bank in India.
Executive – CEEMEA Cash Operations unit
E-serve International Limited
02.2002 - 09.2003
- Company Overview: An affiliate of Citibank Overseas Investment Corporation
- Was part of the International Cash operations for CEEMEA (Central East Europe & Middle East Africa) Cash unit. This unit was responsible for managing back office processing for Citibank NA offices in Algeria, Bulgaria, Cameroon, Uganda, Israel and Gabon for all cash products.
- I was supervising a team of 8 members and heading the team of Algeria & Bulgaria. Some of my key responsibilities & achievements are as follows:
- Migration of new processes from countries to e-Serve
- Development of new processes, automation and improvement in turnaround time.
- Implementation of Six Sigma principles & calculation of six sigma on a monthly basis
- Conducted UAT (User Acceptance Test) for newly developed software- Flexcube
- Ongoing responsibilities include supervising funds transfers, money market deals, FX deals, loans and deposits
- Responsible for business continuity and contingency plans for the unit
- An affiliate of Citibank Overseas Investment Corporation
Executive – Sales & Mktg. Accounts
Videocon International Limited
06.2000 - 02.2002
- I was a part of the Sales and Marketing accounts team – job responsibilities included:
- Preparation of monthly and weekly MIS for sales, collections, stock position and profitability
- Conducting internal audit of branch accounts
- Preparing and monitoring the budgets for the branches
- Part of the SAP implementation team, which was responsible for parallel run, reconciliation of books and eventual migration
Article Trainee & Assistant Manager – Audit Division
M/S Shah Gupta & Co.
01.1995 - 01.2000
- I was a team leader in statutory and tax audit of various companies and banks.
- I have also assisted the firm in project finance mandates.
- Work included preparation of project feasibility reports, projections of financials and liaisoning with the bankers for sanction and disbursement.
Education
Chartered Accountant - Accounting, Finance, Auditing, Corporate Laws, Taxation and Costing
Institute of Chartered Accountants of India
Bachelor of Commerce - Accounting, Economics, Corporate Laws and Taxation
Jiwaji University
Skills
Insight into effective banking practices
Excellent presentation and charting skills
Good networking and people management skills
Teamwork and collaboration
Customer service
Problem-solving
Team management
Supervision and leadership
Personal Information
- Date of Birth: 09/14/74
- Marital Status: Married
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Head – Cash Management Operations & Service, India
Standard Chartered Bank
06.2018 - Current
Head – ITO Risk & Controls, India
Standard Chartered Bank
06.2014 - 05.2018
Senior Operations Subject Matter Expert (SME) – Payments and Collections
Australia and New Zealand Banking Group Limited (ANZ)
07.2012 - 06.2014
Sr. Business Planning Manager to Chief Information Officer (CIO), Asia
Standard Chartered Bank
10.2011 - 07.2012
Head – Collections, Cash Management Services, India
Standard Chartered Bank
02.2008 - 09.2011
Team Leader – CMS Payments
ICICI Bank Limited
09.2004 - 07.2005
Team Leader - Tax Collections
ICICI Bank Limited
09.2003 - 08.2004
Executive – CEEMEA Cash Operations unit
E-serve International Limited
02.2002 - 09.2003
Executive – Sales & Mktg. Accounts
Videocon International Limited
06.2000 - 02.2002
Article Trainee & Assistant Manager – Audit Division
M/S Shah Gupta & Co.
01.1995 - 01.2000
Bachelor of Commerce - Accounting, Economics, Corporate Laws and Taxation
Jiwaji University
Chartered Accountant - Accounting, Finance, Auditing, Corporate Laws, Taxation and Costing
Institute of Chartered Accountants of India
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