Summary
Overview
Work History
Education
Skills
Certification
Interests
Software
Timeline
Generic

Shirish Pawar

Process Executive

Summary

Process Associate I am looking ahead to work in a professional, growth-oriented organization, where in one can make significant contribution to the success of the organization. Seeking a position that involves creativity, challenges and that provides me, an opportunity to constantly strive to explore, innovate & excel in attaining organizational and my individual goals. A consistently dependable team player.

Overview

2
2
years of professional experience
1
1
Certification
3
3
Languages

Work History

Associate Customer Support

Tech Mahindra
09.2023 - 11.2023
  • Handled high-volume inbound customer calls, delivering prompt and professional support to address a wide range of inquiries and service needs.
  • Resolved customer issues efficiently by actively listening, diagnosing concerns, and providing effective solutions to ensure customer satisfaction and retention.
  • Created, updated, and tracked support tickets using CRM systems, ensuring accurate documentation and timely follow-up on customer requests.
  • Offered personalized service plan recommendations to VIP customers, enhancing engagement and contributing to increased customer loyalty.
  • Maintained detailed and organized records of customer interactions, ensuring transparency and consistency in issue resolution and service history.
  • Demonstrated a proactive, self-driven approach to work with a strong sense of ownership and accountability in meeting performance goals.

Process Executive

Concentrix
05.2022 - 02.2023
  • Engaged in proactive communication with customers to ensure timely payments and maintain up-to-date account status, contributing to overall process efficiency.
  • Utilized MI Connect and made manual outreach through E-tell to effectively contact customers and follow up on outstanding dues or account issues.
  • Assisted customers in resolving auto-debit payment concerns by providing clear guidance and support, helping to minimize payment failures and delays.
  • Served as the primary point of contact for B2 (bucket) customers, addressing account-related concerns and ensuring their maintenance needs were met with professionalism.
  • Collaborated closely with internal teams to resolve payment-related queries and escalations, ensuring a seamless and positive customer experience throughout the process.

Education

B. Com - Commerce

Vivek College, Mumbai University
Mumbai, India
04.2001 -

Skills

  • Attentive communication proficiency
  • Customer-focused approach
  • Analytical problem-solving
  • Effective team player
  • Adaptability to change
  • Effective multitasking
  • Proactive in skill development
  • Empathetic communication

Certification

Debt Recovery Agents (DRA) certification – Indian Institute of Banking & Finance

Interests

Playing cricket, Music

Software

MS Office

CRM

MI Connect (Calls)

Timeline

Associate Customer Support

Tech Mahindra
09.2023 - 11.2023

Debt Recovery Agents (DRA) certification – Indian Institute of Banking & Finance

08-2022

Process Executive

Concentrix
05.2022 - 02.2023

B. Com - Commerce

Vivek College, Mumbai University
04.2001 -

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Shirish PawarProcess Executive