Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shirley Serena Preethi W

Chennai

Summary

Dynamic and results-oriented E-commerce professional with extensive experience in managing and developing Amazon vendors. Skilled in forecasting, sales analysis, and negotiation, with a proven track record of optimizing operations and driving cost savings. Seeking a challenging opportunity where I can leverage my skills and experiences to contribute effectively to a dynamic organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operation Manager

Peekaboo Patterns
Chennai
01.2022 - 12.2022
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Analyzed data from daily reports to identify trends in production performance metrics.

Senior Vendor Catalog Management Associate

Amazon Retail Business Center
Chennai
05.2017 - 06.2019
  • Provided subject matter expertise on company offerings.
  • Assisted in preparing accurate and timely reports and presentations for senior management.
  • Maintained team metrics (AHT, PRR, NRR, ATM audits, Reopen analysis).
  • Developed and implemented a vendor management system, automating vendor onboarding and performance tracking.
  • Validated internal dependency tickets to reduce dependency rates and eliminate invalid dependencies.

Process Trainer

Amazon Development Center
Chennai
05.2016 - 06.2019
  • Created and edited detailed process documents to ensure accuracy and consistency in training materials.
  • Conducted on-site training sessions to keep employees updated on new processes and procedures.
  • Delivered effective presentations at company-wide events to promote a culture of learning.
  • Trained over 200 new hires on proper vendor query handling procedures.
  • Mentored over 20 new hires and provided floor support to team associates.

Catalog Associate

Amazon Development Center
India
05.2014 - 05.2016
  • Developed and implemented a vendor performance evaluation system, improving vendor selection and performance.
  • Edited Amazon.com and Amazon.ca catalog/detail pages based on category.
  • Allocated daily work for team associates and collected end-of-day reports.
  • Coordinated with senior associates to standardize existing SOPs.
  • Led projects and analyzed data to identify improvement opportunities.

Education

Master of Science - Management

Manchester Metropolitan University
Manchester, United Kingdom
01-2023

Bachelor of Science - Electrical, Electronics And Communications Engineering

Madha Engineering College - Anna University
Chennai, India
03-2013

Skills

  • Organizational Leadership
  • Process Improvement Initiatives
  • Business Analysis and Reporting
  • Financial Reporting
  • Vendor Management
  • Excellent writing and communication skills
  • Basic technical knowledge and experience with HTML
  • Excellent with MS Excel
  • Adaptability

Certification

  • Certificate in Data Science Foundation

Timeline

Operation Manager

Peekaboo Patterns
01.2022 - 12.2022

Senior Vendor Catalog Management Associate

Amazon Retail Business Center
05.2017 - 06.2019

Process Trainer

Amazon Development Center
05.2016 - 06.2019

Catalog Associate

Amazon Development Center
05.2014 - 05.2016

Master of Science - Management

Manchester Metropolitan University

Bachelor of Science - Electrical, Electronics And Communications Engineering

Madha Engineering College - Anna University

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Shirley Serena Preethi W