Shirly Kurian
Cochin
Overview
18
18
years of professional experience
Work History
Proprietor
Grace Wings Technical Services L.L.C
Dubai, UAE
02.2016 - 02.2022
- Handled customer complaints and enquiries, providing exceptional service to enhance satisfaction.
- Used excellent negotiation skills to obtain best deals and prices for various business contract deals.
- Created successful marketing plans, business strategies and sales plans to increase company turnover.
- Managed all aspects of financial planning, including budgeting, forecasting, and accounting.
Sales Manager
Golden Grains Foodstuff Trading L.L.C
Dubai, UAE
02.2012 - 12.2015
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Optimised sales methods to best acquire, develop and retain customers.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
- Developed innovative marketing campaigns to drive substantial sales.
- Coordinated with marketing department to create compelling sales campaigns and promotional activities.
- Executed successful marketing events, open houses and display shows for products.
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Implemented rigorous performance metrics to evaluate and improve sales team productivity and effectiveness.
Sales Executive
Ahmed Al Ali Trading Co
Dubai, UAE
09.2010 - 10.2011
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Utilised CRM systems to track interactions with clients, manage sales pipeline, and optimise sales processes.
Sales Executive
Hiper Group LLC
Dubai, UAE
07.2007 - 09.2010
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Provided accurate quotes and price information to inform customer decision-making.
- Showcased product features and benefits to drive sales.
- Developed and executed strategic sales plans to penetrate new markets and achieve revenue targets.
Sales Executive
CITI Bank
Bahrain, Bahrain
08.2004 - 07.2007
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Consistently achieved or surpassed sales targets.
- Showcased product features and benefits to drive sales.
- Increased profits by negotiating favourable terms and pricing.
Education
Bachelor of Arts - BA
St Mary's College
Kottayam, KL1987
Skills
- Customer relationship management
- Strategic planning
- Business development
- Financial management
- Safe driving practices
- Driving licence
- Vehicle maintenance
- Mobile apps navigation
- Comfortable with night shift
- Holding licences for the UAE, Bahrain, and India
Languages
English
Upper Intermediate
B2
Malayalam
Advanced
C1
Hindi
Elementary
A2
Hobbies and interests
- Dance
- Listening Music
- Cooking
- Driving
- Traveling
Timeline
Proprietor
Grace Wings Technical Services L.L.C
02.2016 - 02.2022
Sales Manager
Golden Grains Foodstuff Trading L.L.C
02.2012 - 12.2015
Sales Executive
Ahmed Al Ali Trading Co
09.2010 - 10.2011
Sales Executive
Hiper Group LLC
07.2007 - 09.2010
Sales Executive
CITI Bank
08.2004 - 07.2007
Bachelor of Arts - BA
St Mary's College