Shirom Puri
Aspiring Hotelier
Pathankot
Summary
Dynamic hospitality professional with experience at Venice Hotel & Resorts, 2 times apprenticeship from leading Hotel brands in the world. Excelling in operations management and customer service. Proven ability to enhance guest satisfaction through effective implementation and development. A dedicated team player, I thrive on challenges and consistently implement efficient processes to elevate personal and team performance.
Overview
8
8
years of professional experience
Work History
Assistant Front Office Manager
Venice Hotel & Resorts
06.2025 - Current
- Assisted in managing daily front office operations, ensuring seamless guest experiences.
- Coordinated staff schedules to optimize coverage during peak periods.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Implemented check-in/check-out procedures to improve efficiency and accuracy.
- Trained new front desk staff on customer service standards and hotel policies.
- Supported management in preparing reports on front office performance metrics.
Apprentice
Marriot Marquis Bangkok
03.2019 - 06.2019
- Assisted in daily operations, ensuring smooth front desk activities and guest check-ins.
- Learned to utilize reservation systems for managing bookings and guest inquiries effectively.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Contributed to team meetings, sharing insights on improving guest satisfaction and operational efficiency.
Apprentice
Hyatt Regency Delhi
03.2018 - 06.2018
- Assisted in daily operations, ensuring seamless guest service and satisfaction.
- Supported front desk team with check-in/check-out processes.
- Participated in staff training sessions, developing skills in hospitality best practices.
- Engaged with guests to address inquiries, promoting positive experiences at the hotel.
- Contributed to special events setup, facilitating smooth execution of services offered.
Education
Global Business Management - Business
SAULT College of Applies Arts
Toronto, Canada 09.2024
Bachelor of Arts - Tourism And Hotel Management
Kasem BUNDIT University
Bangkok, TH 07.2021
Skills
Customer service
Staff training and development
Operations management
Willingness to learn
Team player
Strong communication & interpersonal skills
Happily accepting challenges
Timeline
Assistant Front Office Manager
Venice Hotel & Resorts
06.2025 - Current
Apprentice
Marriot Marquis Bangkok
03.2019 - 06.2019
Apprentice
Hyatt Regency Delhi
03.2018 - 06.2018
Global Business Management - Business
SAULT College of Applies Arts
Bachelor of Arts - Tourism And Hotel Management
Kasem BUNDIT University