Shirsha Paul
Business Analyst | MBA - Symbiosis International University | Ex-Lenskart
Kolkata
Summary
✓ Facilitated Business Process Automation for the Underwriting team
✓ Collaborated with the stakeholders to understand Business requirements and designed acceptable solution
✓ Prepared Business and System requirements documents
✓ Developed project plans and assigned tasks to the developers in JIRA
✓ Evaluated the project using test cases
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
Business Analyst
Religare Health Insurance
Gurgaon
04.2022 - Current
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
Clinical Optometrist
Lenskart
Pune
06.2019 - 10.2019
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
- Executed Stock-takes and SOPs to deliver exceptional customer experience
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Achieved assigned target for sales, vision testing conversion and returns
- Increased sales in store by 12%
- Provided technical support to sales team
Clinical Optometrist
Advanced Eye Hospital & Institute
Navi Mumbai
07.2018 - 05.2019
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
- Conducted fundus examination through bio-microscopy by viewing with fixed lens and camera.
- Examined, diagnosed and managed diseases and disorders of eyes and associated structures.
Education
MBA -
Symbiosis International University
Pune 06.2020 - 05.2022
Bachelor of Science - Optometry
West Bengal University of Technology
Kolkata 06.2015 - 05.2019
Skills
Data analysis
Advanced Microsoft Office
Power Query, Power Pivot
Microsoft Power BI
SQL and databases
JIRA
Business Requirements Document
Project Management
Stakeholder Management
Critical thinking
Analytical skills
Teamwork and Collaboration
Agile Methodology
Certification
Certified in Analyzing and Visualizing Data with Microsoft Power BI
Timeline
Business Analyst
Religare Health Insurance
04.2022 - Current
Certified in Analyzing and Visualizing Data with Microsoft Power BI
11-2021
MBA -
Symbiosis International University
06.2020 - 05.2022
Clinical Optometrist
Lenskart
06.2019 - 10.2019
Clinical Optometrist
Advanced Eye Hospital & Institute
07.2018 - 05.2019
Bachelor of Science - Optometry
West Bengal University of Technology
06.2015 - 05.2019
Projects
- Issues & challenges in cashless system - Understanding the gap in expectations & service levels both at Insurer as well as Provider Level - Analyzed processing issues in cashless systems between hospitals and insurance companies as part of a four-member team at Future Generali Health
- Managed a project - Business Process Automation for the Underwriting Team at Religare Health Insurance