Summary
Overview
Work History
Education
Skills
Websites
Rewards And Honors
Speaking Engagements
Work Availability
Timeline
AdministrativeAssistant
Shishir Khare

Shishir Khare

Leadership Business Transformation | Technology Delivery | Program Management |
Noida,Uttar Pradesh

Summary

Seasoned technology executive with over 30 years of proven success in leading enterprise IT delivery operations, managing large-scale infrastructure projects, and driving digital transformation across diverse industries. Technical support leadership Expert in aligning technology initiatives with organizational goals and regulatory frameworks, delivering secure, scalable platforms that support long-term growth and resilience. Demonstrated excellence in leading global delivery teams, overseeing cloud migrations, and integrating emerging technologies such as AI and Generative AI. Skilled in enhancing organizational capabilities, enabling scalability, optimizing budgets, and strengthening business continuity (BCP), disaster recovery (DR), and cybersecurity frameworks. Recognized for driving operational excellence, regulatory compliance, and innovation in complex enterprise ecosystems. Driving operational excellence and customer satisfaction. Adept at leading cross-functional teams, resolving escalations, and partnering with other to improve service quality. Widely recognized for ensuring service delivery excellence, maintaining compliance, mitigating risk, and consistently meeting strategic commitments. Adept at managing complex stakeholder relationships, building high-performing teams across geographies, and executing strategic IT infrastructure programs for carve-outs, mergers, and acquisitions. Extensive international experience across the USA, Europe, and APAC regions, with deep expertise in cloud and datacenter operations, transition and transformation initiatives, and enterprise-wide technology modernization. Delivery management professional ready to drive operational excellence. Proven track record of leading cross-functional teams, optimizing processes, and delivering high-impact results. Adept at strategic planning, resource allocation, and stakeholder engagement. Known for adaptability, reliability, and fostering collaborative environments. Experienced with leading large-scale delivery projects and coordinating cross-functional teams to achieve objectives. Utilizes strategic planning and resource management to drive project success. Track record of fostering team collaboration and maintaining high client satisfaction.

Overview

31
31
years of professional experience

Work History

Global ITIS Delivery Head – Life Sciences & Healthcare

Tata Consultancy Services (TCS)
01.2022 - Current
  • Leading global IT infrastructure delivery and operations for Health care and life science customers of organization Customer ranking with in top Fortune 500 companies.
  • Managing IT Services Transition, Delivery, Operations and Transformation.
  • P&L owner of Segment Managing 100 M USD + revenue with Geo distributed team.
  • Added incremental revenue with cross selling and upselling.
  • Understanding of customer journey mapping and lifecycle engagement strategy.
  • Acted as escalation point for politically sensitive and technically complex cases, driving resolution through strategic prioritization and stakeholder engagement.
  • Driving compliance with cybersecurity and data privacy standards.
  • Overseeing cloud migration and automation initiatives.
  • Managed hybrid delivery models including offshore, onsite, and near shore teams, ensuring consistent performance and SLA/KPI adherence.
  • Transformation using latest AI, GenAI and other emerging technologies and passing benefits to organization customer.

Global ITIS Delivery Head – Retail, CPG, and India Growth Market

Tata Consultancy Services (TCS)
01.2014 - 01.2022
  • Leading global IT infrastructure delivery and operations for Retail, CPG, and Growth Market customers, Delivery of large complex outsourcing managed services including the end to end execution of new logo programs, renewals, add-on IT services and their respective revenues/budgets.
  • Leading technical support for high-complexity environments.
  • Driving customer experience improvements.
  • Collaborating with CXO team of customer organization for feedback loops.
  • Partnering with clients to Identify and shape new opportunities aligned with client priorities and budget.
  • Technology upgrade, process improvement. Helped in client end user experience enhancement.
  • Managing hybrid delivery models (onsite/offshore/nearshore/outsourced).
  • Proficiency in security frameworks, threat detection, incident response, and compliance.
  • Diverse industry experience with proven reputation for delivering transition and transformation programs, which span across industry sectors and geographical locations.
  • Led vendor selection, contract management, and SLA execution.

Head, Infrastructure Services – Internal IT

Tata Consultancy Services (TCS)
Noida
01.2008 - 01.2013
  • Directed enterprise IT infrastructure and support functions.
  • Managed large-scale IT projects (Data center setup, DC Migration, infrastructure upgrades, new systems implementation, Entire IT life cycle management).
  • Oversee design, implementation, and maintenance of IT infrastructure—data centers, networks, servers, and cloud hosting.
  • Ensure high availability, security, and scalability of all systems supporting core business.
  • Implemented disaster recovery and business continuity frameworks.
  • Conducting regular vulnerability assessments, and respond to incidents. Penetration testing.
  • IT Asset Management Experience in IT service Vendor - vendor selection, contract management, OLA, SLA and KPI performance monitoring.
  • Spearheaded regional infrastructure strategy for North India, optimizing data center performance and cloud migration.
  • Managed end-to-end IT operations, including network, server, and endpoint support across multiple business units.
  • Built and mentored high-performing IT teams, fostering a culture of accountability, innovation, and continuous improvement.
  • Managed ISO 9001 and Security Audits 27001 (Surveillance Audit: Re-certification Audit).
  • Implemented Green IT initiative.

Delivery Partner

Tata Consultancy Services (TCS)
New York
01.2006 - 01.2007
  • Responsible for overseeing end-to-end delivery execution across complex, large-scale client programs, ensuring consistent alignment with strategic objectives, contractual commitments, and measurable business outcomes.
  • Operating at the intersection of delivery leadership and client engagement.
  • Managed large DC consolidation /Migration program, Security and Compliance Governance.

Program Manager

Tata Consultancy Services (TCS)
Chicago
01.2005 - 01.2006
  • Delivered analytics and infrastructure Programs across global teams.
  • Implemented ITIL framework.

Delivery Manager

Tata Consultancy Services (TCS)
Minneapolis
01.2001 - 01.2004
  • Build and manage a high-performing IT team across infrastructure, application development, cybersecurity, and support for US Major retail store chain.
  • Setup of up offshore and onsite delivery model.
  • Supported First gen outsourcing.

Senior System Administrator

Dresdner Bank
San Francisco
01.2000 - 01.2001

Senior System & Network Admin

GE Capital
Manchester
01.1999 - 01.2000

Technical Team

Delhi/NCR & Lucknow
01.1995 - 01.1998

Education

B.E. Electronics & Tele. - undefined

Amravati University
01.1995

ITIL and Change Management Foundation - undefined

APMG International Europe
01.2018

PMP Certification - undefined

PMI, USA
01.2005

Executive Leadership Program - undefined

SDA Bocconi
01.2022

AI & ML Certificate - undefined

IIT Kharagpur
01.2024

Generative AI Overview for Project Managers - undefined

PMI
01.2024

AI Challenges and Opportunities for Leadership - undefined

LinkedIn
01.2025

Skills

  • IT Strategy Governance , Delivery & Operations
  • Technical Support Strategy
  • Escalation & Crisis Management
  • CXO-level relationships
  • Large-scale transformation programs
  • Customer excellence
  • Cybersecurity
  • Compliance & Risk Management
  • Cloud Infrastructure
  • Data Centers
  • Data Privacy Compliance GDPR and Indian IT Act
  • ITIL and OCM frameworks
  • Automation , Artificial Intelligence , Machine Learning and Emerging Tech Adoption
  • Transition & Transformation
  • Large Projects /Program Management
  • Team Leadership
  • Talent Development
  • Customer Experience Improvement
  • IT budgets management and Cost reduction , Optimizing IT investments
  • People management and Customer focus
  • IT infrastructure
  • Digital transformation
  • Performance appraisal
  • Strategic planning

Rewards And Honors

  • Future CIOs of India A, ITNEXT, 2011-01-01
  • Top 100 CISO Award, INFOSEC MAESTROS, 2018-01-01
  • Technology Premier League Winner, Google Cloud, 2018-01-01
  • Technology Premier League Winner, Google Cloud, 2021-01-01
  • Multiple Customer Awards for Great Delivery and Good CSS Score
  • Best Support and business continuity award during Covid, 2022-01-01
  • Best Team award from Customer CIOs, 2024-01-01
  • Ideation 2004 Winner in IT category, 2024-01-01

Speaking Engagements

  • Modern Infrastructure Summit, 2025-08-20, Role of Modern Infrastructure for AI
  • CIO&Leaders & Sify Technology, 2024-12-16, Data Center strategy for seamless transition from industry 4.0 to Industry 5.0
  • CISO Secufest 2024, 2024-03-16, Mastering the art of cyber resilience
  • IIT Delhi Opera 2023, 2023-01-15, Delivering Better IT Faster: Adopting Agile Delivery

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Global ITIS Delivery Head – Life Sciences & Healthcare

Tata Consultancy Services (TCS)
01.2022 - Current

Global ITIS Delivery Head – Retail, CPG, and India Growth Market

Tata Consultancy Services (TCS)
01.2014 - 01.2022

Head, Infrastructure Services – Internal IT

Tata Consultancy Services (TCS)
01.2008 - 01.2013

Delivery Partner

Tata Consultancy Services (TCS)
01.2006 - 01.2007

Program Manager

Tata Consultancy Services (TCS)
01.2005 - 01.2006

Delivery Manager

Tata Consultancy Services (TCS)
01.2001 - 01.2004

Senior System Administrator

Dresdner Bank
01.2000 - 01.2001

Senior System & Network Admin

GE Capital
01.1999 - 01.2000

Technical Team

01.1995 - 01.1998

B.E. Electronics & Tele. - undefined

Amravati University

ITIL and Change Management Foundation - undefined

APMG International Europe

PMP Certification - undefined

PMI, USA

Executive Leadership Program - undefined

SDA Bocconi

AI & ML Certificate - undefined

IIT Kharagpur

Generative AI Overview for Project Managers - undefined

PMI

AI Challenges and Opportunities for Leadership - undefined

LinkedIn
Shishir KhareLeadership Business Transformation | Technology Delivery | Program Management |