Shishir Kumar

-Cultivating a strong relationship with key stakeholders at schools and colleges.

-Counseling students and help them decide on the career option that would best suit them. Counseled 10 UG students out of which 5 went to top Law and management colleges like NLU Bangalore and IIM Indore and Rohtak.

-Collaborate with schools to help students prepare for competitive exams like CUET, IPM and CLAT. Was instrumental in cracking 20 top schools in Gurgaon.

- Manage centre operations and ensure customers are satisfied by running a quarterly CSAT survey. Instrumental in working on the feedback received and improving the CSAT score from 6.2 to an 8.5.

-Conducting training sessions for customers on product usage and best practices.

- Executed the operations of top partner accounts including TAG Taurus, DDI and Emeritus.

-Organizing monthly cadence calls to ensure partners are equipped to sell knolskape solutions in the market.

-Created sales enablement and marketing kits for the partners from scratch.

-Created partner dashboard to track the facilitator certification and license consumption.

-Instrumental in the renewal of top partner accounts worth 500k$ and acquisition of new accounts worth 100k$.

-Assisting master facilitator with Train the Trainer and certification support.

End‐to‐end program/project management and execution of blended learning programs (live virtual sessions, self‐paced courses, large‐scale journeys).

-Worked in sync with the Sales team to develop and manage a portfolio of clients.

-Was responsible for sustaining business growth and profitability by maximizing value and reducing churn.

-Was in constant touch with the clients and ensured they utilized the product and were satisfied with it.

-Analyzed customer data to improve customer experience.

-Evaluated and improved existing processes, knowledgebase articles and external communication.

-Identified potential opportunities for cross-sell/upsell.

-Managed a portfolio of 50 mid to large key accounts concurrently.

-Was responsible to reduce churn. Revived and grew an account which on a brink of churn from a monthly recurring revenue of 30k to a 90k MRR.

-Coordinated with internal teams to ensure pressing issues were resolved in time.

-Collaborated with sales team to grow potential accounts. Was instrumental in growing top enterprise account from a monthly RR of 400k to 1200k.

-Drove alignment for customer renewals. Also worked towards understanding the business objectives and advised/provided consultation on the product/service as per the use-case.

-Was responsible in executing cold emails and making cold calls to potential clients.

-Was responsible in giving a detailed run down of the assessment offerings to prospective clients.

-Shared quotations with prospective customers.

-Negotiated and closed sales through phone/zoom calls.

-Worked as a part of consumer business team and was responsible in organizing job fairs. Instrumental in successfully driving the campus hiring initiative of a top clothing brand.