Shishir Kumar Singh
Summary
Scaling Business with HR Strategies and Workforce Empowerment
With 15 years of experience in HR Management and worked with Fortune 500 Companies and Unicorn start-ups, Including Multi-State Operations. Track Record of Building HR functions and teams from the ground up, Lead an HR Organization with 48,000+ employees, and bolstering retention, engagement, and Performance. Strategic thinker, thought leader influencer, adviser, and business partner, Fueling Positive organization development and high-performance culture.
Overview
15
15
years of professional experience
Work History
Head of HR Operations
Milkbasket
05.2022 - 11.2023
- Solely responsible for managing the HR function for a multi-site business across India, with over 7000 nationwide employees and a team of 78 people
- Implemented effective Employee Development Programs and Succession Planning, and reviewed HR Practices to align with company values and culture
- Reduced hiring cycle to 60 days from 90 days and improved retention from 28% to 72%
- Achieved quick turnaround of demands for upcoming projects increased from 4500 to 7000 in 7 months
- Partnered with C-level executives and other major stakeholders to plan and deploy strategies for Pan India's new project executions and transitions contributed to a healthy corporate culture and successfully delivered 5 major projects with timely delivery of manpower
- Also Successfully transitioned 3 major projects without any turbulence and IR issues
- Developing, implementing, Reviewing and Monitoring diversity and inclusion strategies as per business Requirements
- Responsible for Driving Organization Values & Culture, Analyzing existing strategies, policies, and procedures
- Collaborate with executives and staff to reform them
- Drove the development and implementation of an Employee Reward and Recognition Program
- Developed and implemented an annual performance review program to track individual competencies and increase employees' productivity, resulting in improved organizational outcomes
- HRMS automation
- Addressed and managed three locations of manpower absenteeism and helped the company attain an additional 55K daily orders
- Implemented cost control and provisional tracking system
- Successfully delivered 5 major projects with timely delivery of manpower
- Successfully transitioned 3 major projects without any turbulence and IR issues
- Developed and implemented IR assessment process for new business implementation and existing business risk evaluation
- Established and formulated a comprehensive crisis management and contingency plan for the Human resources department
- This plan enables us to proactively, swiftly and efficiently handle unforeseen events and critical situations that may arise and result in minimal disruption to business operations and the well-being of our employees.
Senior Manager -Peoples Operation
Delhivery Ltd.
04.2021 - 05.2022
- Completely responsible for a group of companies with 15000 on-roll and 48000 off-roll employees in Pan India across 3100 locations
- Developed and implemented an overall evaluation of vendor performance, services, and lifecycle management
- Developed audit mechanism and system
- Monitoring Labour and statuary compliance compliances
- Advising and supporting all parts of the business on employee relations matters to ensure their effective management through disciplinary, grievance, and performance issues, dealing with legal & compliance matters
- Managing grievances and violations invoking disciplinary action when required
- Served as primary contact for Labour union communications, handled litigation, led Pan India IR/ER compliance, and facilitated registration with the Indian Stock Exchange
- Responsible for maintaining and managing Employee Lifecycle and employee engagement
- Identifying staffing needs and creating job descriptions
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Lead people, Process and Policy integration for an acquired company by Delhivery.
Manager Human Resources
DP World (Delex Cargo India Pvt. Ltd.)
07.2019 - 04.2021
- Pan India HR Operations with a team of 10 members supervised 2200 contract manpower and 600 on-roll resources in Pan India in 56 locations & 500 branches
- Developed HR department and teams from the ground up
- Supported business operations, sales, marketing, and support functions through business partnering, strategy development, and creating a high-performance culture
- Managed the employee lifecycle, addressed employee grievances, and developed the employee value proposition
- Led change management initiatives
- Assisted in retaining major clients who accounted for 60% of the business.
Deputy Manager
Kuehne Nagel
02.2017 - 07.2019
- Responsible for managing employee, labor, and industrial relations, and ensuring 100% statutory and legal compliance across India
- Also responsible for managing unions, and external and local political influencers
- Providing manpower costs for the new business from RFQ to Project Implementation
- Also, Responsible for Budgeting and controlling manpower costs in P&L
- Advisor for strategy formulation for manpower hiring, appraisals, retention, backup plan formation, Competency Mapping for critical profiles and show-stopper scenarios
- Also, act as an advisor for BCP Planning
- Was part of Organizational Change, Change Management and Organizational Development in the Supply Chain Division and facilitating management and change agents for smooth Transition and implementation
- Responsible for monitoring new project implementation Vendor hiring to manpower hiring their training as per job and responsibilities
- Reviewing manpower Vendor performance as attrition and absenteeism
- Also responsible for maintaining manpower cost in effective ways and supporting operations to maintain productivity under lean management
- Act as a channel partner and adviser to Management for Legal decisions about Labour laws, disputes and new agreement clauses for manpower terms
- Responsible for Vendor Negotiations and Liaison with authorities.
Deputy General Manager Personnel
Securitas India A Walson Group Company
04.2016 - 02.2017
- Managing the Entire zone (North and east) with a team size of 30
- Responsible for entire HR and Personnel activities of the region along with wage admirations
- Appraisals and Review of the team
- Acted as Change Manager and initiated departmental transformation for migrating the Personnel Department to the HR Department.
Asst Manager
DHL Supply Chain
01.2011 - 03.2016
- Responsible for Managing HR functions for four States Haryana, Delhi, Rajasthan, and Madhya Pradesh
- Led a team of 5 members to manage multiple locations and warehouses as well as one FMCG Plant at Mandideep, Madhya Pradesh
- The journey began as HR Executive for single site ownership in an 80000 sqft warehouse and expanded to multi-location with 1200000 sqft
- Successfully Implemented more than 14 projects in different locations starting from 80000 sq
- Ft
- To 4,25L square feet warehouse
- HR automation
- Successfully implemented training programs for new hires for all categories of manpower
- Vendor hiring and manpower hiring were successfully done without any delay
- Deputed in P&G site on special assignment for one hand half year to manage and control IR issues externally and internally.
Senior Human Resources Executive
DS Construction
07.2009 - 01.2011
- Joined as Officer HR, was promoted within three months, and transferred from Gurgaon to Durg Chhattisgarh with Independent charge to Manage Raipur Aurang and Dur Raipur Expressway Project.
Education
MBA -
SRM University
Chennai06.2009
Bachelor of Science - Agriculture
Allahabad Agriculture Institute
Prayagraj06.2007
Skills
- HR Strategy & Risk Mitigation
- Succession Planning
- HR Budgeting and Cost Allocation
- HR Policies
- Project Management
- Talent Management
- Vendor Management
- Industrial, Employee and Labor Relations
- HR Automation
- Change Management
- Employee Engagement
- Stakeholder Management
- Training and Development
- Performance management
- Team Management
- Workforce Planning
- Employee Relations
- Recruitment Strategies
- Diversity and Inclusion
- Employment law
- Retention Strategies
- Onboarding Programs
- Regulatory Compliance
- Compensation Structuring
- Employee Development
- Training development
- Human Resources Operations
- Team Collaboration
- Employee Engagement Strategies
Timeline
Head of HR Operations
Milkbasket
05.2022 - 11.2023
Senior Manager -Peoples Operation
Delhivery Ltd.
04.2021 - 05.2022
Manager Human Resources
DP World (Delex Cargo India Pvt. Ltd.)
07.2019 - 04.2021
Deputy Manager
Kuehne Nagel
02.2017 - 07.2019
Deputy General Manager Personnel
Securitas India A Walson Group Company
04.2016 - 02.2017
Asst Manager
DHL Supply Chain
01.2011 - 03.2016
Senior Human Resources Executive
DS Construction
07.2009 - 01.2011
MBA -
SRM University
Bachelor of Science - Agriculture
Allahabad Agriculture Institute
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