Shishir Ranjan Dhali

• Conduct comprehensive process checks across retail banking operations, cash points, priority and wealth desks, corporate salary cells, and currency chests.

• Educate branch personnel on lapses and process gaps, assisting in audit readiness and regulatory compliance.

• Provide system enhancement feedback and participate in drafting operations manuals and compliance protocols.

• Validate control data and liaise with HO on monitoring reports and audit outcomes.

• Spearheaded branch operations and customer service in compliance with audit standards.
• Championed cross-functional training and drove liability and revenue growth.

• Oversaw operational risk and compliance across 36 branches, ensuring 90%+ audit scores and zero income leakage.

• Conducted independent audits, staff sensitization, and escalated red flags for fraud and process non-compliance.

• Suggested and implemented strategic cash remittance processes, reducing cash holding costs by 70%.

• Handled audit preparedness and compliance training, enabling development of risk-aware branch culture.

• Reviewed processes, customer escalations, and regulatory implementations.

• Delivered high customer satisfaction and process efficiency through team collaboration and issue resolution.