JIRA
Shital Jambotkar
Business Analyst/Product Owner
Pune
Summary
10+ years of experience in business analysis and as a product owner in baking operations, Insurance, financial services and automotive supply chain domain.
Experience in developing product vision & strategy with continuous product improvement. Efficient in managing teams and stakeholders to negotiate and balance the demands and expectations.
Overview
10
10
years of professional experience
Work History
Senior Consultant (Product Owner/Business Analyst)
Capgemini
6 2022 - Current
- Lead functional BA and product owner for India and EU teams on one of the complex projects in automobile supply chain managing multiple releases
- Managed engagement from pre-study phase till implementation by accurately planning, executing, and monitoring releases while aligning them with business objectives
- Acted as liaison with client/product manager and internal teams to understand product roadmap, features and detailed requirement
- Managed workshops/brainstorming sessions /product discussions / CR discussion with business partners, internal-external stakeholders, and scrum teams
- Oversaw operations on JIRA with project PMO
- Created and manage end to end documentations as validated by client (Interface excels, FRD, BRD, process flows) and maintain them with regular updates to meet with agreed compliance and audit requirements
- Supported scrum team during sprints, daily scrum, ensuring clarity around requirement and context
- Functional design product enhancement (change requests) from estimation, scoping till approvals
- Mentored other BA’s and detailed KT sessions to new joiners
- Created training material and training sessions that drive system adaption
Business Analyst
HSBC LTD
07.2018 - 06.2022
- Collaborated in product management, research , product development, solution design, stakeholder management for various digital platforms ensuring sustainable digitization for various banking operations
- Played an anchor role in managing various activities of project like requirement elicitation, analyzing information gathered, documenting functional or business requirements, BRD, FRD, Solution Scope Documents, Interface Analysis verification/validation of requirements to ensure deliver business value by conducting various reviews
- Acted as a SME, providing integrated business/technical solutions to develop products to cater the business, operation al & market needs
- Performed quality assurance (function testing) and user acceptance testing on-time, on-budget and acclaimed “go-live of application
- Conducted "Induction and Training Program" for new team and business users on product and upgraded automated process
Credit Life Manager (Client: HSBC)
Canara HSBC OBC Life Insurance Co. Ltd.
01.2016 - 07.2018
- Effectively managed client expectations and improve the quality of relationship management to build mutually benefitting model designing and implementing various ideas of process and system enhancement for salesforce & product improvement.
- Engaged with key stakeholders and business owners to prioritize the business problems & opportunities for further technical enhancement for internal & external cross sale channel
- Organized and led requirement gathering (Elicitation) meetings using techniques like interviews, questionnaires, interface analysis, document analysis, brainstorming sessions and focus group discussions conducting gap analysis, scope analysis, impact analysis on business process conducting “as-is” and “to-be” analysis and suggest fit for business solutions by designing a change strategy prioritization of requirements using MOSCOW and business value methods followed by documenting as BRD
- Providing regular and timely updates of various activities and campaigns as per agreed frequency and formats by management act center point of contact for all channel activities liaising with delivery managers business review meetings with business stakeholders sharing insights about effective business changes
Sales Manager
Edelweiss Tokio life insurance Co. ltd.
02.2014 - 12.2015
- Supported client in delivering higher levels of productivity and facilitate process of submission to- issuance within mutually agreed timelines
- Protected Customer interests by ensuring processes /systems in-use; comply with regulatory & internal guidelines
- Implemented various ideas of process & system enhancement for salesforce & product improvement engagement with key stakeholders and business owners to prioritize the business problems & opportunities for further technical enhancement for internal & external cross sale channel
- Conducted in- branch training, brainstorming sessions and joint calls to train and convert business
- Owned 360-degree support on OPS, MIS, Customer Service and Claim related queries
- Conducted business Review Meetings on periodic basis.
Skills
Business Analysis
undefinedCertifications
- B.Sc - HS, 08/2009, 06/2012, University of Pune
- IIBA/CCBA Trained - Business Analysis Certified Professional, 10/2021, TrainSmart Academy
- Project Management Essential certified, 03/2022, Management and Strategy Institute
- Agile Business Analysis, 11/2021, TrainSmart Academy
- Agile transformation and Scaled Agile, Udemy (Instructors - ICAN Consultancy)
- PSM | PSPO Trained, TrainSmart Academy
Performance Awards
- Hermes Titan Awards: High Flyers | Q 4 2023 | Capgemini | outstanding performance
- Top Performance award | 2021 | HSBC | Year end convention at Jaipur, Rajasthan.
- Performance Excellence award | 2019 | HSBC | by Top Management
- Titan Award- Outstanding Performance | Q4, 2018 | HSBC | by leadership
- Performance Excellence award | 2017 | Canara HSBC Life, Client- HSBC
- Top Performance award | 2015 | Edelweiss Tokio Life | Year-end convention at Switzerland.
Language
English, Marathi, Hindi
Methodologies
- Scrum
- Agile
- Waterfall
Personal Information
- Date of Birth: 11/15/1991
- Marital Status: Married
Projects
Process automation for customer onboarding journey Features enhancement for internet banking platform Digital process automation for unsecured lending
Software
Visio
Drawio
Timeline
Business Analyst
HSBC LTD
07.2018 - 06.2022
Credit Life Manager (Client: HSBC)
Canara HSBC OBC Life Insurance Co. Ltd.
01.2016 - 07.2018
Sales Manager
Edelweiss Tokio life insurance Co. ltd.
02.2014 - 12.2015
Senior Consultant (Product Owner/Business Analyst)
Capgemini
6 2022 - Current
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