Shital Kadam
Mumbai
Summary
Experienced with back office operations and administrative support. Utilizes data management and organizational skills to maintain accurate records and efficient workflows. Strong understanding of communication techniques and problem-solving methods to support team goals.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Back Office Associate
Holographic Creations LLP
08.2023 - 05.2025
- Maintained accurate records of inventory levels, ensuring proper stock management and order fulfillment.
- Managed confidential client information with utmost care, ensuring data privacy and security.
- Proactively identified potential risks associated with transactions which helped avoid costly errors.
- Maintained strict adherence to regulatory requirements within all aspects of back-office operations.
- Developed relationships with external vendors, negotiating contracts to secure better pricing and terms.
- Efficiently managed high volumes of incoming correspondence, prioritizing tasks based on urgency and importance.
- Handled complex scheduling requests, coordinating staff availability across departments for optimal workload distribution.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
Verifier (Backend Executive)
Athena BPO Mktg Pvt Ltd
06.2016 - 10.2021
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Monitor calls.
Online Verifier
Andromeda BPO Mktg Pvt Ltd
06.2014 - 06.2016
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours across night, weekend and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Telemarketing Sales Representative
Andromeda BPO Mktg Pvt Ltd
06.2012 - 06.2014
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered calls, took messages and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
Education
F.Y.B.com -
Swami Vivekanand Subharti University
Skills
Database maintenance
Data entry expertise
Document management
Meeting scheduling
Confidentiality assurance
Report generation
Record retention
Mail handling
Verbal and written communication
Client interaction
Appointment scheduling
Skills
Executive presentations
Timeline
Back Office Associate
Holographic Creations LLP
08.2023 - 05.2025
Verifier (Backend Executive)
Athena BPO Mktg Pvt Ltd
06.2016 - 10.2021
Online Verifier
Andromeda BPO Mktg Pvt Ltd
06.2014 - 06.2016
Telemarketing Sales Representative
Andromeda BPO Mktg Pvt Ltd
06.2012 - 06.2014
F.Y.B.com -
Swami Vivekanand Subharti University