Shital Narkar
Underwriting Renewal & Retention
Mumbai
Summary
With a focus on underwriting and renewal retention, I bring a wealth of experience and expertise to the insurance industry. Over the years, I've demonstrated a keen ability to assess risks, analyze policies, and drive renewal success through strategic client engagement. My dedication to delivering tailored solutions, coupled with a track record of exceeding retention targets, underscores my commitment to excellence in underwriting and client relationship management.
Overview
19
19
years of professional experience
2
2
Languages
Work History
CHIEF MANAGER – RENEWAL AND RETENTIONS
Unilight Insurance Brokers Pvt. Ltd
03.2017 - Current
- Underwriting and retention of all types of Business proposals
- Review and understand the insurance requirements, recommendation of improvement /betterment in coverages of policy
- Preparing Quotations, broker slips & floating RFQs, approach various insurance companies for obtaining competitive quotes
- Preparing Quote Comparative Analysis Report with complete terms and conditions
- Follow up with the insurance company for issue of the policy documents and hand over to the client
- Ensure all documents are filed manually and entry made in SAIBA immediately after business is closed and cheque is received
- Post Placement coordination with insurer, scrutinizing policies and get the endorsement done for all the necessary correction
- Building and maintaining ongoing relationships coordination with clients, Insurance companies, & TPA
- Taking care of complete insurance portfolio of the existing corporate client – servicing, retention
- Maintaining renewal reminders and seek for best proposals from insurers ensure timely renewal placements
- Responsible for basic claims handlings – Intimation to Insurance Company, Coordination with surveyor and insured
- Developed systems and procedures to optimise efficiency and quality
- Implemented effective customer service procedures to encourage positive feedback
- Served as mentor to junior team members
- Built and maintained loyal, long-term customer relationships through effective account management and rapport building.
BUSINESS DEVELOPMENT MANAGER
IFFCO TOKYO General Insurance Co Ltd
04.2008 - 04.2010
- Identify and develop processes/procedures/support for intermediaries to meet objective on market share, relationship and reputation
- Underwriting & technical support to direct sales team
- Retention & development of commercial client, account manager of commercial clients
- Coordination with brokers and Agents
- Development and Retention of franchisees/corporate agents
- Database Management- Renewals/MIS/ Portfolio Analysis
- Created short-term and long-term goals for business team to achieve objectives
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
CLAIMS COORDINATOR
IFFCO TOKYO General Insurance Co Ltd
03.2005 - 03.2008
- Collecting information about claim form insured for deputation of surveyor
- Deputing the surveyor with co-ordination with corporate office
- Co-ordination with surveyor and insured for finalization of survey report
- Co-ordination with corporate office for settlement of claims
- Preparation & submission of MIS for each month on regular basis
- Preparation of client portfolio
- Maintaining & updating database for all insured including details of the claim
- Regular Servicing of insured thereby maintaining good rapport with the insured
- Exclusive use of P400 for claims
- Document tracking & Control
- Received correspondence from claimants, verified insurance coverage and arranged assistance to meet clients' needs, exceeding performance targets.
Education
Licentiate - Insurance
IRDA
Mumbai, MH 01.2005 -
Bachelor of Commerce - BCom
Nagindas Khandwala Collage of Commerce and Arts.
Mumbai, MH 01.2004 -
Skills
Customer Relations
Documentation and Reporting
Operations Management
Organizational Improvement
Accomplishments
Successfully managed the renewal process for over 500 corporate policies, ensuring the timely delivery of quotations and policies to clients
Timeline
CHIEF MANAGER – RENEWAL AND RETENTIONS
Unilight Insurance Brokers Pvt. Ltd
03.2017 - Current
BUSINESS DEVELOPMENT MANAGER
IFFCO TOKYO General Insurance Co Ltd
04.2008 - 04.2010
CLAIMS COORDINATOR
IFFCO TOKYO General Insurance Co Ltd
03.2005 - 03.2008
Licentiate - Insurance
IRDA
01.2005 -
Bachelor of Commerce - BCom
Nagindas Khandwala Collage of Commerce and Arts.
01.2004 -