Shital Varadkar
Senior Relationship Manager
Malad west
Summary
Experienced Banking Manager with a proven track record of success in leading and managing teams. I have held leadership positions in top banking institutions such as Kotak Mahindra Bank Ltd, HDFC Bank Ltd. My expertise lies in effective time management, customer service, and communication skills. Results-driven banking professional with extensive experience in portfolio management and cross-selling financial products including life and general insurance, credit cards, CASA, and DEMAT services. Adept at nurturing strong client relationships while ensuring customer satisfaction and business growth. Skilled in delivering comprehensive banking solutions to both retail and business customers, leveraging strong communication and analytical skills. Proven ability to manage complex accounts and contribute to performance in competitive financial environments.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Sales Manager
Bajaj Allianz General Insurance
08.2024 - 03.2025
- Collaborated with marketing and product development teams to create tailored insurance solutions aligning with customer needs and market trends.
- Developed and executed strategic sales plans that increased insurance policy acquisitions by 30% year-over-year.
- Monitored sales metrics and generated detailed reports to identify areas of opportunity and refine sales strategies effectively.
- Trained and mentored sales staff on compliance, product knowledge, and customer engagement techniques to enhance overall team performance.
- Directed cross-functional teams at HDFC Bank to enhance health and general insurance sales, driving revenue growth and operational efficiency.
Branch Relationship Manager
Kotak Mahindra Bank
01.2023 - 05.2024
- Responsible for handling branch current account and saving account around 1000 customers casa inflow, demat, banking services, life insurance general insurance services at branch banking
- Developed and implemented strategies to increase CASA (current account and savings account) balances, improving branch liquidity.
- Coordinated with product teams to upsell life and general insurance products, increasing branch revenue.
- Managed key customer relationships to ensure high retention rates and resolve escalated issues promptly.
- Prepared and analyzed branch performance reports to identify growth opportunities and address challenges effectively.
- Oversaw branch compliance with banking regulations, ensuring all account openings and transactions adhered to internal and external policies.
- Implemented customer service initiatives to enhance client satisfaction and reduce account closure rates.
- Handled the administration and maintenance of around 1000 current and savings accounts at the branch to ensure optimal client service and accuracy.
- Facilitated CASA inflow management along with demat, banking, life insurance, and general insurance services to support comprehensive branch offerings.
- Sales Manager
SENIOR OFFICER/RELATIONSHIP MANAGER
HDFC BANK
07.2019 - 10.2022
- Conducted comprehensive financial needs analysis to recommend suitable banking and insurance products.
- Monitored portfolio performance and identified opportunities for portfolio growth and risk mitigation.
- Provided training and support to junior staff on compliance and customer relationship management.
- Resolved complex customer queries and complaints, ensuring timely and effective solutions to maintain customer trust.
- Managed a diverse portfolio of approximately 1200 clients, ensuring personalized service and client satisfaction across banking and insurance products.
- Offered tailored financial solutions including Life Insurance, General Insurance, Credit Cards, CASA, and DEMAT services while ensuring adherence to all regulatory compliance requirements.
- Deputy Manager
- Feb 2023 - May 2024
Education
Bachelor of Commerce -
University of Mumbai
Mumbai01-2012
Skills
Customer service
Relationship Building
Client Retention
Cross-selling
Revenue Generation
Team Leadership
Mentoring
Excellent Communication
Financial product knowledge
Onboarding processes
Customer engagement
Cross-functional collaboration
Client feedback analysis
Customer satisfaction
Client onboarding
Accomplishments
- Recognized as top performer in regional life insurance competitions for two consecutive years, driving a 30% increase in policy sales.
- Consistently ranked as a top 3 finalist in life insurance sales contests for two consecutive years, demonstrating exceptional sales performance and client engagement.
- Achieved a 25% year-over-year increase in life insurance policy sales, contributing significantly to branch revenue and market share growth.
- Awarded 'Best Life Insurance Salesperson' at the regional level for outperforming targets by 30% and fostering strong customer relationships.
- Exceeded quarterly targets in life insurance contests by 40% through innovative client engagement strategies and personalized policy solutions.
Certification
IRDA CERTIFIED
Skilled in conducting financial needs analysis to tailor insurance solutions that comply with IRDA standards.
Interests
Reading, Traveling, Photography, Gardening, Cooking, Meditation
Timeline
Sales Manager
Bajaj Allianz General Insurance
08.2024 - 03.2025
Branch Relationship Manager
Kotak Mahindra Bank
01.2023 - 05.2024
SENIOR OFFICER/RELATIONSHIP MANAGER
HDFC BANK
07.2019 - 10.2022
Bachelor of Commerce -
University of Mumbai