Shital Wagh

Client: IndusInd Bank

• Led end-to-end implementation of Oracle Fusion (EPM and ERP modules), including requirements gathering, testing, and development of the budget module.
• Tracked and monitored project progress through established governance frameworks, ensuring alignment with timelines, scope, and budget.
• Managed the O365 migration project by coordinating with internal teams and external vendors to ensure a seamless transition and minimal downtime.
• Oversaw the data warehousing project, collaborating with business units for reporting needs.
• Maintained and managed the IT consultant database using SharePoint, ensuring accurate and up-to-date records for resource allocation.
• Acted as a key liaison between cross-functional teams and stakeholders to facilitate smooth project execution and timely delivery.
• Provided support to project teams and colleagues by resolving roadblocks, managing schedules, and aligning resources.
• Maintained detailed records of outsourced resources, and shared relevant updates with senior leadership.
• Monitored and reported on project financials, budgets, and resource utilization for internal audits, and forecasting.
• Scheduled and facilitated high-level meetings with senior management, ensuring timely dissemination of agendas, minutes, and follow-ups.
• Created and maintained comprehensive project documentation, including status reports, risk logs, and compliance records.

• Led and managed the full lifecycle of automation and process improvement projects, acting as the bridge between business stakeholders and technical teams.
• Directed a cross-functional team of 20+ members, including project coordinators, technical developers, and support analysts.
• Engaged with business units to understand existing manual workflows, mapped business requirements, and defined functional specifications for automation.
• Coordinated with technical teams for solution design, development, testing, and deployment, ensuring timely delivery, aligned with project scope and objectives.
• Conducted regular project governance meetings to present status updates, KPIs, and project health reports to senior management and business heads.
• Oversaw production support activities post-deployment, ensuring quick issue resolution, adherence to SLAs, and performance optimization.
• Monitored project performance using project management tools, tracked deliverables, and ensured documentation of all change requests, risks, and mitigation plans.
• Acted as a single point of contact between stakeholders, business users, and technical resources to align timelines, priorities, and project expectations.
• Managed and reported on project financials, resource utilization, and team performance metrics to ensure effective cost and capacity planning.
• Supported the PMO office by maintaining project trackers, resource allocation dashboards, and documentation standards.
• Facilitated team stand-ups, retrospectives, and milestone reviews to maintain engagement, identify blockers, and encourage continuous improvement.
• Collaborated with compliance and audit teams to ensure all technical solutions met internal control and regulatory requirements.

• Client Projects:-LVMH, SUEZ.
• Led hybrid PMO and technical responsibilities for large-scale international projects, ensuring delivery alignment with timelines, budgets, and quality benchmarks.
• Managed a cross-functional team of 8+ members, overseeing resource planning, task allocation, performance reviews, and mentoring.
• Directed end-to-end deployment and configuration of Java-based applications on WebSphere Application Server across UAT, SIT, and Production environments.
• Collaborated with cross-functional teams and client stakeholders during high-level planning sessions, providing strategic insights to support project execution and delivery.
• Managed risk assessment, issue tracking, and status reporting across multiple workstreams, ensuring timely escalations and resolutions.
• Monitored server logs, application behavior, and performance metrics to troubleshoot and resolve technical issues, minimizing downtime, and improving reliability.
• Established and maintained PMO documentation, including project plans, meeting minutes, financial tracking, and change request logs.
• Coordinated performance tuning and implemented monitoring/reporting tools to ensure system stability and RPA process accuracy.
• Acted as the primary liaison between client stakeholders and technical teams, ensuring that business requirements were clearly understood and translated into deliverables.
• Supported senior leadership in budget tracking, resource forecasting, and governance reporting for ongoing and upcoming initiatives.
• Drove continuous process improvement initiatives, identifying automation opportunities, and implementing technical enhancements.
• Fostered a collaborative team environment, conducted regular sync-ups and reviews, and supported junior team members in technical and project delivery tasks.

On-Role: June 2015 – October 2021; Off-Role: September 2012 – June 2015.

Projects:

• Axis Bank Project – 4 Years.
• Tata AIG General Insurance (TAGIC) Project – 5 Years.
• Delivered comprehensive IT infrastructure and application support across banking and insurance domains in large-scale enterprise environments.
• Managed and mentored a six-member team, including roster creation, performance oversight, and technical training.
• Spearheaded end-to-end WebSphere Application Server (WAS) deployment and administration: installation, configuration, performance tuning, and issue resolution.
• Provided expert-level support for Linux, Apache Tomcat, WebSphere Portal, Active Directory, and Exchange environments.
• Actively contributed to data center operations, ensuring high availability, security, and continuity for business-critical systems.
• Led support activities for antivirus patching, server monitoring, and end-user desktop support, driving incident resolution within defined SLAs.
• Supported application integration with WAS, working closely with developers and QA teams to ensure smooth deployment pipelines.
• Developed and maintained Standard Operating Procedures (SOPs) for WAS administration to improve operational efficiency and compliance.
• Delivered consistent, high-quality end-user support, minimizing downtime, and enhancing productivity across departments.
• Collaborated with project managers, clients, and cross-functional teams to ensure alignment on deliverables, and technical feasibility.

• Responsible for managing Active Directory and Exchange Server, which involves tasks such as creating, deleting, and modifying user accounts, groups, mailboxes, distribution lists (DL), disk quotas, and configuring mail access on mobile devices through Active Sync, as well as enabling web access.
• Oversee File Server and Citrix Application Server operations, encompassing the creation, deletion, and modification of user groups, folders, and permissions on the File Server. Additionally, I am responsible for provisioning access on the Citrix Application Server.

• Collaborated with a team to simulate a customer support scenario, addressing inquiries, and resolving issues.
• Developed effective communication strategies to enhance customer satisfaction, and meet service level agreements.
• Gained hands-on experience in handling customer inquiries, resolving issues, and providing timely and accurate information.
• Assisted in coordinating service requests, ensuring adherence to service protocols and maintaining customer satisfaction.