Shital Subash Palav
Bengaluru
Summary
IIT alumnus and strategic product manager with 20 years of experience in developing and scaling enterprise and healthcare platforms globally. PMI-ACP certified with expertise in product vision, roadmap execution, data-driven prioritization, and agile methodologies. Proven track record of leading cross-functional teams to deliver scalable products that enhance revenue growth, optimize costs, and improve customer experience.
Overview
20
20
years of professional experience
9
9
Certifications
Work History
Technical Solutions Manager
Microsoft
Bengaluru
02.2006 - Current
- Led cross-functional teams to design innovative technical solutions.
- Collaborated with clients to assess and address their technical needs.
- Managed project timelines and ensured alignment with client expectations.
- Facilitated training sessions on new technologies for staff and clients.
- Developed comprehensive documentation for technical processes and solutions.
- Mentored junior staff in best practices for technical support and problem-solving.
- Cultivated product and service roadmaps based on IT trends and organizational expectations.
- Identified opportunities for process automation using existing toolsets.
- Implemented strategies to improve system performance and scalability.
- Collaborated with stakeholders to ensure successful implementation of technical solutions.
- Collaborated with professionals to drive system development and maintain services.
- Created detailed design specifications for complex technical projects.
- Assisted with product development from concept to launch phase.
- Analyzed and defined business requirements, processes and objectives to develop marketing, sales, and service delivery enablement assets.
- Managed budgeting and resources for large-scale technology projects.
- Led team of engineers in developing innovative technical solutions.
- Developed technical solutions that improved system performance and reliability.
- Drove product scaling by defining feature enhancements, prioritizing backlogs, and aligning roadmap with market and user needs.
- Ensured compliance with all relevant regulatory standards and guidelines.
- Monitored project progress and identified risks or issues requiring resolution.
- Resolved customer complaints related to technical problems in a timely manner.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Strengthened team performance through leadership, conflict resolution, and collaborative execution culture.
Education
Bachelor of Computer Applications - Computer Applications Development
Bachelor`s in Computer Application
IGNOU06-2006
Diploma - Computer Applications Development
Diploma in Computer Application
Pune06-2003
Skills
- Technical documentation
- Project management
- Process automation
- Product development
- Customer relationship management
- Stakeholder management
- Agile methodologies
- Figma
- JIRA and Confluence
- Risk management
- Roadmap ownership
- GITHUB
- people management
- Product strategy
- ADO
- KPI / OKR alignment
- Data Driven Decision
Certification
CCE – IIT Madras Advanced Certification in Data Analytics for Business
Accomplishments
Best Collaborative Catalist Award , 07/2025
Timeline
Technical Solutions Manager
Microsoft
02.2006 - Current
Bachelor of Computer Applications - Computer Applications Development
Bachelor`s in Computer Application
Diploma - Computer Applications Development
Diploma in Computer Application