SHITANSHU JAISWAL
Pune
Summary
FINANCE & ACCOUNTING SENIOR MANAGEMENT DIGITAL OPERATIONS, TRANSFORMATION, SOLUTIONS +PRACTICE, TRANSITIONS, RE-ENGG SR EXECUTIVE Positioned to deliver leadership excellence with proven AI, MFDM, design thinking and deployment of enterprise-wide transformation within global environment, transformation led and innovative operational efficiency and cost reductions.
Delivery/ Operations, Transition, Practice & Solutioning Leader, Program Management, with finance & accounting background, current role HPS & BFS – F&A Global Operation Head while prior role Delivery Head– Retail, CPG, MFG, E&R Vertical, F&A and other service line include R2R, P2P, OTC, FP&A, SCM & HRO running intelligent operations coupled with MFDM. Management professional with 25+ years’ experience in global business services and target operating model design, margin improvement and achieving business case objectives i.e. improve the finance functions (and reduce costs). Visionary & highly capable change agent, who consistently refines, revitalizes strategies & procedure, introduces innovation & MFDM, design change & facilitate solutions-driven team collaboration. Effective communicator and relationship builder with superior detail orientation who gathers and imparts information effectively across all management, department, and discipline levels and engenders collaborative spirit, consistently resulting in extraordinary outcomes. Enthusiastic problem–solver with keen ability to rapidly assess people, customer sentiment & process diverse situational challenges, develop action plans & lead team to exceed targeted goals. Possess deep knowledge of Finance and Accounting process solutions across industries and geographies; Certified Lean and Six Sigma Green Belt currently pursuing PG Executive Education Program on Strategic Management from IIM Ahmedabad. Intercultural experience and ability to lead direct & virtual teams. Industries RE /Property, Gaming, Online, Food/ Hyper Mkt/ Wholesale, Luxury Car Retail, Pets Wellness, Energy & Resources, Pharma, Automotive, BFS, CPG+MFG.
Overview
26
26
years of professional experience
Work History
Senior General Manager (SVP) – HPS & BFS Vertical, F&A Global Operations Head
WNS Global Services Pvt. Ltd.
09.2021 - Current
- Heading all F&A Accounts Operations within HPS & BFS Vertical Globally
- Portfolio of Real Estate, Professional Services, Hitech & Capital Market F&A Accounts
- Full P/L responsibility
- Instrumental in driving / closing several multi-million & multi-year contracts/deals through RFI /RFP stage, driving solutions, and delivering continuous process improvements with automations and headcount reduction efficiencies
- Growth, Cross Selling and Non-Committed Productivity Targets
- CSAT and ESAT – Maintain Promoter Score for Vertical and Transformation Delivery both Committed Productivity & Non-Committed Productivity.
Delivery Head F&A – Retail, CPG & E&R (Associate Vice President)
Tata Consultancy Services Limited
07.2018 - 09.2021
- Global F&A Operations Head (OTC, P2P, R2R, SCM & HRO area) across all geographies US, EMEA & APAC along with P&L responsibility
- Led 9 accounts 980+ FTEs overall (this Include Assistant General Managers, Customer Leaders CAs, CMAs, Top B school MBA graduates)
- Led and supported strategic initiatives of EBPS – Value Builders – Cognix, Digital Transformation and F&A Academy
- RFX participation & support, contract review, negotiation meetings, transition, delivery sign off, lead CXO visit and present TCS capability
- Support F&A consulting studies
- Improved LifeLine & CSS Survey scores for F&A Operations last 18 months by 15 - 25%
- 121+ FTEs saved over and above committed productivity within FY2018-19 and FY2019-20.
Assistant Vice President (Service Delivery Leader)
Genpact India
09.2016 - 07.2018
- SDL F&A operations R2R & P2P responsibility of 2.3 million P&L, running intelligent operations couple with lean digital
- 155+ FTEs
- (Include Senior Managers, Managers, CAs & CMA, Top B school MBA graduates leading processes)
- Delivered 23 RPAs
- Improved NPS from -23% to 85% for F&A Operations during 12 months
- Part of deal team, successfully supported the contract renewal solution for additional 5.5 years with extended to new geographies, Robotics roadmap, Productivity glide, SOW finalization & SLA– CPI, KPI & GPIs.
Assistant Vice President (Transition and Transformation)
Genpact - Poland
05.2014 - 08.2016
- Understand client requirements for a project
- Execute, implement complex & comprehensive solution projects for client processes
- Focus on developing & deploying tools / methods / best practices to drive seamless transitions and change, service performance analysis & contract mgmt
- Support
- RFX support, workshops, design & implement new target operating models
- Notable Accomplishment: Retail Major: 220+ FTEs F&A decoupling transition (NL BE DE & CZ) for offshore & nearshore location
- 40 FTEs new acquisition transition (CZ) – day 1 new way of working (integration model)
- Successfully implemented new target operating model solution, realizing savings per business case objectives
- Successfully managed, transition revenue billing & P/L management circa 2M Euro
- Successfully managed & coached team of Transition Managers, Integration Manager & Subject Matter Experts
- Drove Steer Co.–timely tollgate sign offs, risk mitigation & updates – zero surprise
- Received recognition from client project being mentioned as noiseless delivery by Global CFO with rating of 4.5 on scale of 5
- IT Distributor Major: 110+ FTE Solutioning (AP, AR & R2R), transition (EMEA region) to nearshore
- Created Blue Print Design for Digital solution AP, Helpdesk and Special Bid Agreements Process E2E
- This was critical & pre requisite for project success as had timely delivery of digital E2E tools within stringent timelines
- Led & coached the team of Subject Matter Experts from practice & operations for blue printing client workshops, solution identification etc
- Excellent feedback from client VOC between 4.25 to 5 on scale of 5
- This client transition being awarded internally best project for 2015-16 period.
Europe Senior Manager (F&A Practice – Operational Excellence)
Genpact - Czech
11.2012 - 04.2014
- Implemented successfully at Genpact Pan European Level Smart OpEx Framework for OTC, P2P and R2R practices
- Ensured FTR maintained w.r.t
- Common Minimum Practices and action plans agreed and implemented
- (Worked closely with Service Delivery Leaders)
- RFX new deal support, R2R SEP diagnostics, strategic assessments & due diligence support
- KPI bench mark study (Chemical Major) – Bench mark KPIs for FA&R, CFS & VFS for regions to make process more effective & efficient, flexible, scalable and cost-efficient platform for growth
- Led team of Subject Matter Experts to deliver the study report out & workshops shops for client discussions & final reporting
- Excellent VOC from customer and additional revenue internally
- Telecom Major 75+ FTE Solutioning (AR, AP & R2R, Roaming / InterConnect), transition (CZ region) for offshore & nearshore location
- Successfully implemented new target operating model solution, realizing savings per business case objectives
- Led & coached the team of Subject Matter Experts from practice & operations
- Telecom Major – Site Quality Support from Practice identified 110+ improvement ideas and jointly worked with operations on implementation
- Recognized for Xcelerate event management for the site and awarded best captain award at Genpact Pan European Level.
Finance & Accounting Practice - Lead Subject Matter Expert, Europe
Genpact - Romania
09.2008 - 11.2012
- Successfully conducted transitions & process set up for R2R & P2P / AR domain
- Instrumental in driving best practices & transformation in R2R & P2P/AR domain
- Administered SMEs & Expert Pool on R2R & P2P/AR stream
- Played key role in implementation of Sarbanes-Oxley Financial Framework for enterprises
- Drove Change Management – Process Changes / Applicable Projects
- Spearheaded hiring operations likes of Country Accounts, Financial Analyst, SMEs, Process Experts, Operation Managers, and Assistant Managers
- Delivered Training courses for the employees as functional expert
- Honored with Genpact Europe CEO Award in 2008.
Global Senior Manager (Record to Report Operations) & Finance & Accounting – Global Senior Manager – R2R Operations – IT Major
Genpact India
07.2011 - 10.2012
- Functionally responsible for Global Operations - NAM, EMEA, APJ & India regions w.r.t R2R & A2R Processes including Inter-Co
- Cash & Banking, General Accounting, Financial & SEC Reporting, Fixed Assets, Reconciliations
- Responsible for 60+ FTEs include Operation Managers, Assistant Managers, Financial Analysts People Development & Succession Planning, Setting Goals etc
- Successfully met & exceeded Revenue & AOI targets
- Successfully maintained customer relationship & trusted client partner
- P&L Management against Ops Revenue & Re-Engg Revenue Targets
- Drove- Ops Excellence (Service Delivery Fundamentals, CMP, DST)
- Drove Change Management – Process Improvements / Applicable Projects
- SLA Management, NPS scores on R2R processes achieved 9/10 score on scale of 10
- Contract Gap Check / Change Request Owner from Operation Standpoint
- Strategic Goal & Target setting for Operations.
Finance & Accounting Practice - Manager / Assistant Manager (Romania) & Assistant Manager – F&A Practice (Hungary)
Genpact – Romania & Hungary
05.2006 - 09.2008
- Demonstrated skills in transitioning the Process Set up for R2R & P2P domain
- Administered SMEs & Experts Pool on R2R & P2P stream
- RFX new deal support, R2R SEP diagnostics, strategic assessments & due diligence support
- Process Re-Engineering, Various Toolkit Creation – R2R, A2R, Ops Excellence, Deep dive and others
- Drove Change Management – Process Changes / Applicable Projects
- Effectively managed cross functional team of Projects– Managers, Assist Managers, Process Experts
- Honored with Genpact Gold Award in 2008 & 2007.
Finance & Accounting Operations –Process Associate & Process Developer
Genpact – India
03.2002 - 05.2006
- Pivotal in reviewing book keeping, closing & reporting in accordance with close calendar
- Process Re-Engineering
- Instrumental in coordinating with cross-functional teams
- Instrumental in supporting evidence for statutory audits & SOX quarterly testing
- Simplified and standardized closing, reconciliation & reporting processes Reduce close by 1.5 days
- Process Migration from US to India, Recipient of Genpact Silver Award in 2003 & 2005
- Honored with Individual Extra Miler Award in 2002 & 2003.
Financing Operations-Team Leader / Credit Analyst Accounts / Audit Associate & Senior Audit Associate
G. P. Jaiswal & Co.
01.1998 - 02.2002
- Reviewed and analyzed credit files and proposed solutions on Auto, Sales Finance and Personal Finance for individuals, Partnership Firms & Companies
- Instrumental in analyzing the business risk and the financial situation of clients
- Managed team of 7 Credit Buyers (2001)
- Pivotal in reviewing bookkeeping, closing & reporting in accordance with close calendar Instrumental in analyzing the business risk and the financial situation of clients
- Leading Audit Teams for Statutory, Internal Audit, Concurrent and Revenue Audit for National Banks of India, Public Limited Companies, Private Limited Companies, Hospitals, Educational Institutions, NGO, etc
- (1998 -2001).
Education
Skills
F&A Operations
undefinedLinguistic Ability
English and Hindi
Personal Information
Date of Birth: 09/19/76
Timeline
Senior General Manager (SVP) – HPS & BFS Vertical, F&A Global Operations Head
WNS Global Services Pvt. Ltd.
09.2021 - Current
Delivery Head F&A – Retail, CPG & E&R (Associate Vice President)
Tata Consultancy Services Limited
07.2018 - 09.2021
Assistant Vice President (Service Delivery Leader)
Genpact India
09.2016 - 07.2018
Assistant Vice President (Transition and Transformation)
Genpact - Poland
05.2014 - 08.2016
Europe Senior Manager (F&A Practice – Operational Excellence)
Genpact - Czech
11.2012 - 04.2014
Global Senior Manager (Record to Report Operations) & Finance & Accounting – Global Senior Manager – R2R Operations – IT Major
Genpact India
07.2011 - 10.2012
Finance & Accounting Practice - Lead Subject Matter Expert, Europe
Genpact - Romania
09.2008 - 11.2012
Finance & Accounting Practice - Manager / Assistant Manager (Romania) & Assistant Manager – F&A Practice (Hungary)
Genpact – Romania & Hungary
05.2006 - 09.2008
Finance & Accounting Operations –Process Associate & Process Developer
Genpact – India
03.2002 - 05.2006
Financing Operations-Team Leader / Credit Analyst Accounts / Audit Associate & Senior Audit Associate
G. P. Jaiswal & Co.
01.1998 - 02.2002
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