Shitanshu Singh
Senior Manager
New Delhi
Summary
Dynamic and result-oriented Senior Operations Manager with over 14 years of extensive experience in service sector. Currently leading operations at VFS Global, managing visa processing for two major cities in North India. Renowned for streamlining processes, enhancing operational efficiency, and providing exceptional customer service. Demonstrates in-depth expertise in Visa processing, Bio-metrics, Logistics, key account management, Vendor management, Administrations etc. Achieving revenue targets, maintaining high levels of staff productivity, and ensuring compliance with service-level agreements. Proven track record in business development, relationship management, and new process roll-outs. Skilled in team leadership, training and development, and maintaining strong relationships with consulate officials. Holds a B.Sc., an MBA, Diploma in International Relations and Diplomacy, and certifications in Digital Marketing and Corporate Strategy. Managing a team of 13 staffs in 2 Cities.
Overview
16
16
years of professional experience
Work History
Senior Manager Operations
VFS Global (Biomet Visa India Pvt. Ltd.)
New Delhi
04.2023 - Current
- Ensuring smooth functioning and overall responsibility of the business and profitability of the unit.
- Achieving revenue targets (EBITA) of the unit.
- Controlling and maintaining Unit's Budget (Revenue & Resources)
- Maintaining a high level of staff productivity and efficiency (Qualitative & Quantitative)
- Ensuring compliance with all existing processes and meeting the defined SLA
- Responsible for Satisfaction Index / Score from Applicants
- Manage security [Physical and Information] at the Visa Application Centre and, also ensure effective controls are in place to prevent any physical / data security breach incidents. Adherence to Corporate Security Policy.
- Enhance process to improve, the quality and efficiency of the unit and lead new process rollouts in the respective Visa Application Centers.
- Ensuring that the teams are aligned & contribute towards the achievement of set parameters.
- Ensure personal & professional development of employees by providing training as per requirements.
- Conduct manpower planning & forecasting for the unit.
- Work closely with the VAS team to create a new channel of revenue.
- Develop and maintain relationships with all Consulate Officials.
- Liaison with all support functions (Admin, Finance, HR, IT & Security)
- Adhering to environmental health and safety policy/objectives and guidelines of the organization.
- Responsible for SPARK ideas and ensure implementation within stipulated SLA.
Manager Operations
VFS Global (Biomet Visa India Pvt. Ltd.)
New Delhi
08.2018 - 03.2023
Business Development Manager
Agility Logistics India Private Limited
New Delhi
03.2018 - 08.2018
- Enhancing market penetration by identifying new business opportunities
- Looking after the complete activities of Logistics sales of (Import & Export) in all the modes Air, Sea, Sea-Air, and the Customs Clearance
- Acting as a logistics consultant for all the customers requiring complete logistics
Assistant Manager- Sales
Aramex India Private Limited
New Delhi
10.2015 - 02.2018
- Managing international & domestic sales, key account & E-commerce sales for Delhi/NCR.
- Achieving profitable growth through effective management of new and existing customer accounts through prospecting, field sales, and account management
- Ensuring customer satisfaction by providing outstanding levels of quality and service
- Introducing new services /lane /country profile to customer & cross selling the other products
- Training operations staff about, new implementations rules and regulation from Global headquarters and Local authorities.
- Managing sales process & database management and competitive analysis
- Negotiation and pricing decision
- Handling customer complaints concerning service & operational issues.
- Communicating with the overseas office staff for any operational and service support
Territory Manager- Sales
Aramex India Private Limited
New Delhi
05.2011 - 09.2015
Executive-Sales & Marketing
DTDC Courier & Cargo Ltd
New Delhi
10.2010 - 05.2011
- Responsible for the revenue generated from a geographically assigned territory.
- Worked in matrix with the company / franchisee manager, to share experience on opportunity and development of the business.
- Increase the business from new and existing customers.
- Overall responsible for sales, collection & timely delivery to clients
- Handling of major accounts for 2 branches of Delhi.
Education
PGDBM - Marketing & Finance
Suresh Gyan Vihar University
01.2010
B. Sc - Biotechnology
VBS Purvanchal University
01.2007
12th Intermediate - PCB
U.P State Board of High School and Intermediate Education
01.2003
10th High School - Science
U.P State Board of High School and Intermediate Education
01.2001
Skills
- Microsoft office 365
- SAP Concur
- SAP SuccessFactors
- Sales CRM
- DXC and Morpho Applications
- Other office applications
Accomplishments
- Winner sales grand slam all India Nov 2012, March 2013 & April 2013
- Aramex top performer 2014 in new sale category 2nd position.
- Area sales league winner in Oct 2016
- Onboarded 300+ customer in 6 years and created customer base of 4 Cr/PA
- Highest Visa applications processed in India.
- 2nd highest VAS sales achieved in South Asia
Languages
English
Hindi
Internship
Nalwa Steel and Power Limited, Practical Industrial Training, 2009-06-01, 2009-07-30
Certifications And Diploma
- Advance Corporate Strategy, IIM-B (Swayam), 63%
- Digital Marketing, Punjab University (Swayam), 62%
- Certificate from International Labour Organization, Organized by Ministry of Administrative Development, Labour and Social Affairs ILO Project Office for the State of Qatar Promoting Fair Recruitment and Decent Work through Qatar Visa Centers
- Diploma in International Relations and Diplomacy, Indian Institute of Governance and Leadership, 75%
Mother's Name
Pushpa Singh
Father's Name
Late. Kunwar Bahadur Singh
Personal Information
- Gender: Male
- Marital Status: Married
Timeline
Senior Manager Operations
VFS Global (Biomet Visa India Pvt. Ltd.)
04.2023 - Current
Manager Operations
VFS Global (Biomet Visa India Pvt. Ltd.)
08.2018 - 03.2023
Business Development Manager
Agility Logistics India Private Limited
03.2018 - 08.2018
Assistant Manager- Sales
Aramex India Private Limited
10.2015 - 02.2018
Territory Manager- Sales
Aramex India Private Limited
05.2011 - 09.2015
Executive-Sales & Marketing
DTDC Courier & Cargo Ltd
10.2010 - 05.2011
PGDBM - Marketing & Finance
Suresh Gyan Vihar University
B. Sc - Biotechnology
VBS Purvanchal University
12th Intermediate - PCB
U.P State Board of High School and Intermediate Education
10th High School - Science
U.P State Board of High School and Intermediate Education