Shiten Yadav
System Support Engineer
Badlapur,MH
Summary
IT professional with 7 plus years’ experience in IT Industry, Project Management, Networking, Business applications, Customer Services, and Operations. A quick learner that rapidly adapts to emerging technologies. Highly skilled in troubleshooting IT related queries. Proficient in monitoring ticket queues and alerts within predefines SLAs via Remedy Ticketing System My objective is to utilize my Skill, Time, Qualification and Experience for the development of the organization in this world of stiff competition. Seeking a System Administrator position with Organization that will benefit from a solid background in computer science and customer service.
Overview
9
9
years of professional experience
3
3
Certifications
1
1
Language
Work History
Systems Engineer
Iron System
05.2024 - Current
- Designation: Desktop Engineer
- Reporting: project Manager
- Technical Responsibilities & Duties
- Create and manage new users, email IDs and resolve related problems.
- Responsible for all internet related security, Configuring Microsoft Outlook for user and troubleshooting Mail problem.
- Setting of small & medium sized networks with star topology.
- TCP/IP services, IP addressing & sub netting.
- User, i.e., account administration account creation and management and password resets on Active Directory.
- Handled multiple client Tockets
- Ticket tool experienced on servicenow, HPSM, manage engine
- O365 support, MDM.
- Asset handling (laptop,desktop & mobile, etc)
- Laptop, desktop & mobile issue handling
- Team Management, Lead the team for day to day IT related issues and work
- Handles the Team Roaster and Coordinate with team to provide the swift support to users.
- Perform IT related service as instructed by NTT Data Service
- Addressing incidents faced by the users in their day-to-day use of IT
- Follow and enforce customer IT policy
- Provide support (including Installation, configuration, and fine-tuning support) for new Desktops Laptops which shall include OS (Operating system) Installation, Power-On Test, verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per Customer provided standards), Client-side applications and Configuring
- Printers and resolving printing problems of the users at the in-scope locations
- Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around
- Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
- Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
- Emergency recovery maintenance for Desktops
- Installation and upgrade of any hardware component
- Disk formatting, partitioning and reinstallations of desktop OS/Applications
- Manage disk / folder sharing and permission setting on desktops.
- Provide support for security patch upgradation on desktops and laptops.
- Providing field support for Desktop/Laptop & vendor coordination for peripherals
- Work on escalated issues from Service Desk based on physical support requirement
- Provide time to time proactive maintenance of peripherals for reduction of operational is-sues
- Educate users for common problems & their resolution
- Video Conference (VC) setup and troubleshooting
- Software Support (Standard Software Center Applications)
- LAN/Wi-Fi configuration and troubleshooting in end user’s system
- Backup – Need to facilitate the data migration from one machine to the other, in the process make sure the data is safe.
- Anti-Virus (AV) Support (MacAfee Antivirus)
- Provide support on installation and basic troubleshooting on client-side application
- VIP support
- Nexthink support.
- VVIP meetings provide IT suppprts
- CMDB asset updates.
System Administrator L2
Wipro Ltd.
02.2022 - 04.2024
- Designation: System Administrator L2
- Reporting: project Manager
- Visited Pune office two months for project support
- Technical Responsibilities & Duties
- Create and manage new users, email IDs and resolve related problems.
- Responsible for all internet related security, Configuring Microsoft Outlook for user and troubleshooting Mail problem.
- Setting of small & medium sized networks with star topology.
- TCP/IP services, IP addressing & sub netting.
- User, i.e., account administration account creation and management and password resets on Active Directory.
- Handled multiple client Tockets
- Ticket tool experienced on servicenow, HPSM, manage engine
- O365 support, MDM.
- Asset handling (laptop,desktop & mobile, etc)
- Laptop, desktop & mobile issue handling
- Team Management, Lead the team for day to day IT related issues and work
- Handles the Team Roaster and Coordinate with team to provide the swift support to users.
- Perform IT related service as instructed by NTT Data Service
- Addressing incidents faced by the users in their day-to-day use of IT
- Follow and enforce customer IT policy
- Provide support (including Installation, configuration, and fine-tuning support) for new Desktops Laptops which shall include OS (Operating system) Installation, Power-On Test, verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per Customer provided standards), Client-side applications and Configuring
- Printers and resolving printing problems of the users at the in-scope locations
- Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around
- Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
- Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
- Emergency recovery maintenance for Desktops
- Installation and upgrade of any hardware component
- Disk formatting, partitioning and reinstallations of desktop OS/Applications
- Manage disk / folder sharing and permission setting on desktops.
- Provide support for security patch upgradation on desktops and laptops.
- Providing field support for Desktop/Laptop & vendor coordination for peripherals
- Work on escalated issues from Service Desk based on physical support requirement
- Provide time to time proactive maintenance of peripherals for reduction of operational is-sues
- Educate users for common problems & their resolution
- Video Conference (VC) setup and troubleshooting
- Software Support (Standard Software Center Applications)
- LAN/Wi-Fi configuration and troubleshooting in end user’s system
- Backup – Need to facilitate the data migration from one machine to the other, in the process make sure the data is safe.
- Anti-Virus (AV) Support (MacAfee Antivirus)
- Provide support on installation and basic troubleshooting on client-side application
Analysts
Eclerx Services
05.2018 - 10.2021
- Designation: Analysts
- Reporting to: Manager
- My achievements:
- Spot award
- One level promotion.
- Super hero award in pandemic received.
- Visited pune office for new infra setup one month.
- Hardware System Support Skills:
- Assembling and disassembling a PC & laptop.
- Hardware Troubleshooting (Memory, Motherboard, SMPS)
- New Printer installation (Maintenance, Basic troubleshooting)
- WYSE Thin client (Reimage, Hardware troubleshooting)
- Technical Responsibilities & Duties
- Installation, Maintenance of Windows XP, Windows 7 & Windows 8,10
- Support to Respective Client
- Configuration of mailing software MS Outlook.
- Desktop Customization & System Utilities, Working with Directories, Managing User Account & Application.
- Resource sharing, Remote Management, Recovery & Backup & Troubleshooting windows Related issue.
- Trend micro, Symantec and DLP.
- AD, Share point, Citrix VDI L1 support.
- Software Support (Standard Software Centre Applications)
- LAN/Wi-Fi configuration and troubleshooting in end user’s system
- Anti-Virus (AV) Support (Symantec Antivirus)
Desktop Support Engineer
IT Source Technologies Limited
06.2017 - 05.2018
- Designation: Desktop Support Engineer
- Reporting to: Project Manager
- Hardware System Support Skills:
- Assembling and disassembling a PC & laptop.
- Hardware Troubleshooting (Memory, Motherboard, SMPS)
- Technical Responsibilities & Duties
- Installation, Maintenance of Windows XP, Windows 7 & Windows 8,10
- Support to Respective Client
- Configuration of mailing software MS Outlook.
- Desktop Customization & System Utilities, Working with Directories.
- Provide support on installation and basic troubleshooting on client-side application
- Addressing incidents faced by the users in their day-to-day use of IT
- Follow and enforce customer IT policy
- Printers and resolving printing problems of the users at the in-scope locations
- Installation and upgrade of any hardware component
Education
BSC - IT
Mumbai University
01.2017
HSC - undefined
Maharashtra Board
01.2014
SSC - undefined
Maharashtra Board
01.2012
Skills
MFA
Helpdesk operations
Technical support
IT infrastructure
Troubleshooting
System troubleshooting
Root-cause analysis
Client service and support
System testing
Hardware and software installation
Systems analysis
User support
Configuration management
Certification
ITIL V4 (Skillsoft)
DECLARATION
The information presented here is correct to the best of my knowledge &assures to with fully sincerity & novelty. Place: Mumbai Yours Faithfully (Shiten Yadav)
Timeline
Systems Engineer
Iron System
05.2024 - Current
System Administrator L2
Wipro Ltd.
02.2022 - 04.2024
Analysts
Eclerx Services
05.2018 - 10.2021
Desktop Support Engineer
IT Source Technologies Limited
06.2017 - 05.2018
HSC - undefined
Maharashtra Board
SSC - undefined
Maharashtra Board
BSC - IT
Mumbai University