Shithin Cyriac Varghese
Operations Manager
Ghaziabad,UP
Summary
Versatile Senior Manager specializing in operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
11
11
years of professional experience
Work History
Sr. Manager - ERP Implementations
Auriga Software Pvt. Ltd.
New Delhi
10.2019 - 7 2024
- Overseeing technology operations and implementing TEXMA ERP
- Analyzing business requirements and suggesting new ERP systems and policies
- Creating and implementing IT/ERP policies and systems
- Ensuring effective functioning of ERP systems and people.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering collaborative work environment.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed approximately 30 to 40 calls and emails from clients in a day.
- Managed up to 7 projects at a time.
Operations Manager
Hatch Trading and Contracting. WLL.
Doha
03.2018 - 09.2019
- Developing and implementing project execution strategy
- Monitoring project progress and ensuring on-time completion
- Managing cash flow requirements and controlling project budget
- Coordinating with clients, consultants, and subcontractors.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Managed up to 3 projects at a time.
Head of Operations
S&R Exports.
Gurugram
03.2013 - 07.2015
- Providing leadership for factory operations
- Reviewing product quality consistency and yield rates
- Managing staffing and competency levels
- Monitoring operation expenses and reducing costs
- Developing and executing manufacturing budgets.
- Improved overall productivity with introduction of innovative process improvement initiatives.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Managed crisis situations effectively by developing response plans in advance.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Improved inventory accuracy and warehouse organization through adoption of advanced tracking systems and storage solutions.
- Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
- Reported issues to higher management with great detail.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
Manager Customer Relations
Auriga Software Pvt. Ltd.
Noida
05.2008 - 03.2013
- Providing business strategic solutions
- Improving customer service experience
- Developing service procedures, policies, and standards
- Mentoring and developing customer service agents
- Handling ERP software for manufacturing industries.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Skills
Strategic Planning
Budget Oversight
Operations Planning
Team Leadership
Reporting management
Documentation And Reporting
Organizational improvement
Human Resources Management
Warehousing functions
Talent Development
Operations Management
Resource Allocation
Personal Information
- Passport Number: F8074368
- Passport Date Of Issue: 01/12/18
- Passport Place Of Issue: Bangalore
- Passport Expiry Date: 01/11/28
- Date of Birth: 10/04/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Genericskills
- Preparation of, and presenting presentations, either oral, slideshow, video, or computer.
- Confident telephone manner/ face to face interaction.
- Excellent verbal and written skills in English.
- Project management and timely coordination, follow-up and delivery.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
French
Elementary (A2)
Software
SAP B1
TEXMA ERP
EMT ERP
Microsoft Office All Versions
Google Spreadsheets
Timeline
Sr. Manager - ERP Implementations
Auriga Software Pvt. Ltd.
10.2019 - 7 2024
Operations Manager
Hatch Trading and Contracting. WLL.
03.2018 - 09.2019
Head of Operations
S&R Exports.
03.2013 - 07.2015
Manager Customer Relations
Auriga Software Pvt. Ltd.
05.2008 - 03.2013
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