Hi, I’m
Shitika Mehra
Delhi
Summary
Dynamic Manager with over 8 years of experience in customer service and hospitality. Proficient in managing guest queries, hotel bookings, and vendor relationships. Successfully transformed guest interactions into business opportunities, achieving significant sales targets. Expertise in evaluating guest feedback and implementing improvements to enhance customer satisfaction.
Overview
10
years of professional experience
Work History
Kash Venture Travels
Reservation Supervisor
11.2017 - 04.2019
Job overview
- Managed all inbound series group bookings for Pan India, ensuring accuracy and timely execution
- Facilitated amendments and cancellations of group series by agents, enhancing client satisfaction
- Coordinated group domestic transfers, including booking safaris, flights, and train tickets
- Compiled and delivered comprehensive group confirmation files to tour leaders
- Analyzed guest feedback to inform service improvements
- Collaborated with the accounts team to ensure timely payments for hotels
- Oversaw all email correspondence with agents and hotels to streamline operations
Ease My Trip
Assistant Manager Sales & Contracting
02.2016 - 10.2016
Job overview
- Resolved guest queries and successfully converted them into business opportunities
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed hotel bookings for domestic travel, ensuring high standards of service.
- Surpassed sales targets through strategic planning and execution.
- Proactively followed up on pending queries to ensure efficient communication.
- Generated repeat business through exceptional customer service.
VCH Corporation
Assistant Sales Manager
09.2015 - 01.2016
Job overview
- Addressed guest queries and transformed them into profitable business ventures
- Oversaw hotel bookings & itineraries for Pan India, ensuring compliance with service standards.
- Handled vendor inquiries regarding payment status and balances, fostering strong relationships
- Achieved sales targets through effective strategy implementation.
- Followed up on pending queries to maintain customer engagement
- Trained new associates in successful sales and performance strategies.
The Taj Mahal Hotel, New Delhi
Reservation Executive
12.2010 - 11.2014
Job overview
- Handled reservation calls with professionalism and attention to detail
- Responded promptly to reservation emails to enhance customer service
- Conducted vocal reconciliations to ensure accurate booking records
- Executed upselling of room categories, contributing to increased revenue
- Followed up on pending payments to ensure smooth transactions
- Coordinated requests for bill-to-company letters, facilitating corporate client needs
- Compiled morning reports for management review
- Managed waitlisted inventory effectively to optimize room sales
Country Inn & Suites by Carlson
Reservation
12.2009 - 11.2010
Job overview
- Managed reservation calls and adeptly responded to reservation emails
- Executed vocal reconciliations to maintain accuracy in bookings.
- Handled blocks for both corporate and leisure clients, ensuring effective space management.
- Downloaded and processed third-party reservations promptly.
- Followed up on pending payments for FIT and blocks to ensure timely transactions.
The Lalit, New Delhi
Industrial Training
05.2009 - 07.2009
Job overview
- Completed 10 weeks of industrial training, gaining hands-on experience in the hospitality sector
Education
JIMS
Graduate diploma from Hospitality, Catering & Tourism
03.2010
C.B.S.E. Board
XIIth
03.2007
C.B.S.E. Board
Xth
03.2005
Skills
- Reservation Management
- Customer Service
- Team Coordination
- Time Management
- Communication
- Sales Skills
- Upselling strategies
Languages
English
Hindi
Timeline
Reservation Supervisor
Kash Venture Travels
11.2017 - 04.2019
Assistant Manager Sales & Contracting
Ease My Trip
02.2016 - 10.2016
Assistant Sales Manager
VCH Corporation
09.2015 - 01.2016
Reservation Executive
The Taj Mahal Hotel, New Delhi
12.2010 - 11.2014
Reservation
Country Inn & Suites by Carlson
12.2009 - 11.2010
Industrial Training
The Lalit, New Delhi
05.2009 - 07.2009
C.B.S.E. Board
XIIth
C.B.S.E. Board
Xth
JIMS
Graduate diploma from Hospitality, Catering & Tourism
Similar Profiles
Ayushi SaraswatAyushi Saraswat
Event Planner/Project Manager at Kash Patel ProductionsEvent Planner/Project Manager at Kash Patel Productions
Rochette HairstonRochette Hairston
Event Manager at Kash Media GroupEvent Manager at Kash Media Group
Michelle LeedyMichelle Leedy
Manager at Kash StopManager at Kash Stop