Shiv Bhatia
Assistant Manager-Admissions
Jaipur
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Collegedekho
Jaipur
04.2020 - Current
- Handling a Team Size of 40-50 People.
- Taking care of Admissions,Counseling,Client Servicing,Sales & Business Activities.
- Responsible for Productivity, Attrition, Shrinkage, Appraisals, Performance of all Team Members.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
Associate Manager
Collegedekho
Jaipur
04.2019 - 06.2020
- Handling a Team Size of 12-15 counselors.
- Coordinated resources for Performance.
- Having Responsibility of Revenue Generation.
- Taking Care of Sales and Business Activities.
Senior Executive
Collegedekho
Jaipur
06.2017 - 03.2019
- Taking care of Team Performance eg. Productivity, Targets, Appraisals, Attrition, Shrinkage Etc.
- Resolved issues and recommended actions based on production and compliance reports.
- Responsible for Admission Conversion.
Academic Counselor
Collegedekho
Jaipur
07.2016 - 03.2017
- Taking care of Business Revenue through Counseling.
- Making Calls to Students to getting their Admissions in Partner Colleges/Universities.
- Having Responsibility of Business Growth.
Process Associate
Just Dial Ltd.
Jaipur
02.2015 - 07.2016
- Assessed products or services to evaluate conformance with quality standards.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Education
Junior College - Science Education
Adarsh Vidya Mandir
Alwar 04.2010 - 03.2011
Bachelors of Technology - Mechanical Engineering
Rajasthan Technical University, Kota
Jaipur 06.2014 - 05.2018
Skills
Operations management
Timeline
Assistant Manager
Collegedekho
04.2020 - Current
Associate Manager
Collegedekho
04.2019 - 06.2020
Senior Executive
Collegedekho
06.2017 - 03.2019
Academic Counselor
Collegedekho
07.2016 - 03.2017
Process Associate
Just Dial Ltd.
02.2015 - 07.2016
Bachelors of Technology - Mechanical Engineering
Rajasthan Technical University, Kota
06.2014 - 05.2018
Junior College - Science Education
Adarsh Vidya Mandir
04.2010 - 03.2011
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