SHIV CHARAN

Housekeeping Executive with 20 years of international experience in luxury hotels and cruise lines. Expertise in leading cross-functional teams and maintaining high hygiene standards while ensuring guest satisfaction. Demonstrated success in implementing cost-control strategies and training staff in diverse environments.

Hindi: First Language, English: C2 Proficient, Arabic: A2 Elementary, Spanish: A2 Elementary

• 8 weeks, Hyatt Regency, New Delhi, India
• 3 weeks, Hyatt Regency, New Delhi, India
• 1 month, Sheraton Jeddah, Saudi Arabia
• 5 weeks, Johnson Wales University, Miami, Florida, USA, Coaching the Champions Managerial skills

• Developing and implementing procedures within Housekeeping and Laundry Dept and control systems for maintaining hygiene and quality standards.
• Leading efforts for streamlining process and generating cost savings in H/K & laundry operations.
• Ensure of all day to day operations and supervise all aspects of housekeeping & laundry management including of all daily tasks, monitoring productivity to ensure compliance with quality & hygiene standards.
• Cooperates with operating staff for upkeep of all housekeeping equipment in perfect working order.
• Ensuring high quality standards, resulting in guest delight and optimum resources utilization for maximum service quality.
• Ensuring maximum guest satisfaction by closely interacting with potential guest & understand their requirements and customizing the product & service accordingly.
• Conducting training sessions for housekeeping & laundry team members for the smooth flow of daily operations.
• Handling operational functions like pre shift staff briefings, creating daily roaster and shift management.
• Imparting appropriate training on housekeeping daily tasks, service excellence and team work to all housekeeping employees.
• Organizing and conducting practical and theoretical training programs, to enhance skills and motivation levels.