Shiv Dutt
Noida
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 16 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Software development/automation Program Manager
Nokia Solutions and Networks Pvt Ltd
09.2014 - Current
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Designed and developed programs and projects for dissemination to personnel.
- Identified program obstacles and communicated possible impacts to team.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Devised creative solutions to critical customer and user needs.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Participated in vendor selection and management process for program initiatives.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Built teams to address project goals and objectives for multiple projects.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Leveraged project management processes and tools to define and execute projects.
- Researched industry best practices in support of training development and program content.
- Participated in pilot tests and revised programs based on feedback and results.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed and maintained logistics workflows, procedures and reports.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
ERP Program/Senior Project Manager
HCL Technologies
03.2011 - 09.2014
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
IT Program Manager
Tech Mahindra Ltd
10.2008 - 03.2011
- Reduced project completion time by effectively delegating tasks and closely monitoring progress.
- Ensured compliance with industry regulations while maintaining strict security protocols throughout each project phase.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Improved client satisfaction by consistently delivering high-quality results within budget constraints.
- Championed change management initiatives, effectively transitioning staff members into new technologies and procedures.
- Spearheaded continuous improvement efforts across IT programs, leading to increased productivity and overall operational efficiency.
- Developed comprehensive project plans to ensure timely completion and adherence to quality standards.
- Recommended process improvements that led to significant cost savings across various IT programs.
SAP OTC Lead consultant
HCL Technologies
06.2007 - 10.2008
- Reduced overall project costs by identifying areas for improvement and implementing cost-saving measures.
- Led the development of customized solutions for clients based on their unique business needs and requirements.
- Improved client satisfaction by consistently delivering high-quality results within tight deadlines.
- Drove continuous improvement efforts within the organization by analyzing performance metrics and implementing actionable insights gained from data analysis.
- Conducted regular progress meetings to update stakeholders on project status, challenges, and solutions implemented.
- Developed comprehensive project plans, outlining key tasks, timelines, resources, and budget requirements.
- Increased revenue generation by securing new contracts and maintaining strong relationships with existing clients.
- Built lasting partnerships with key stakeholders across various industries resulting in long-term collaborations for future projects.
- Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
- Streamlined internal processes for better resource allocation and improved operational efficiency.
- Championed quality assurance initiatives to ensure adherence to industry standards in service delivery.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
- Implemented best practices in change management to facilitate smooth transition during organizational restructuring initiatives.
- Negotiated contracts with vendors, achieving favorable terms while maintaining cost control objectives.
- Assessed potential risks during project planning stages, developing contingency plans to mitigate negative impacts on deliverables.
- Facilitated knowledge sharing among team members to build a collaborative work environment that fostered innovation and creativity.
- Optimized team performance through effective communication, training, and leadership techniques.
- Enhanced project efficiency by streamlining processes and implementing innovative strategies.
- Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
- Supported investment management via funding requests, baseline change requests and regular project reporting.
- Evaluated entry and exit criteria for applications, working with clients to capture enterprise technical requirements comprehensively.
- Led team providing [Type] project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.
- Determined areas for improvement and implemented processes to alleviate problems.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Oversaw digital imaging, scheduling and running production on full-service orders.
- Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions.
- Developed custom solutions based upon clients' strict requirements.
- Prepared project lifecycle documentation and project management plans.
- Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
- Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
- Configured [Software] systems to meet unique business requirements of individual clients.
- Performed gap analysis and provided plans based off of identified recommendations.
- Identified business issues through careful collaboration with key stakeholders.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Created monthly forecast templates and resource management allocations for approved projects.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Onboarded and managed new client accounts to boost retention rates.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Renegotiated outsourcing contracts to save considerable costs.
- Automated system e-commerce features to improve client sales.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
Application Consultant
IBM Global Services India Pvt. Ltd.
11.2005 - 06.2007
- Implemented key process improvements through the use of automation tools and techniques, reducing manual tasks significantly.
- Streamlined internal processes by implementing innovative software solutions, increasing overall productivity.
- Resolved complex technical issues, ensuring seamless application performance and functionality for endusers.
- Led training sessions for end-users to ensure a smooth transition to new applications and systems.
- Provided exceptional post-implementation support, addressing any lingering concerns or issues promptly for lasting client satisfaction levels.
- Supported sales efforts through the creation of compelling product demonstrations showcasing unique features and benefits.
- Enhanced client satisfaction by providing tailored software solutions and exceptional customer service.
- Contributed positively to team morale by actively participating in group discussions and sharing valuable insights from past experiences.
- Provided expert guidance to clients on best practices for application implementation and maintenance.
- Played a crucial role in successful client engagements by offering timely expertise and insightful recommendations during critical project phases.
- Achieved significant cost savings by identifying areas of inefficiency within the application landscape and recommending strategic changes.
- Optimized existing applications by conducting thorough assessments and recommending necessary improvements.
- Collaborated with cross-functional teams to develop efficient application strategies for optimal business outcomes.
- Developed strong relationships with clients, fostering long-term partnerships for continued project success.
- Championed data-driven decision-making by creating custom reports that highlighted key performance indicators for stakeholders.
- Participated in design and planning exercises for future software rollouts.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Resolved system test and validation problems to provide normal program functioning.
- Developed and implemented personalized client solutions using programming language expertise.
- Designed and developed application scripts for test scenarios.
- Delivered support training to help customers learn key features of applications.
- Assisted with creation of user manuals.
- Conducted scheduled system upgrades to maximize performance.
- Coordinated deployments of new software, feature updates and fixes.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Optimized dust, temperature and humidity controls for installed systems.
- Developed conversion and system implementation plans.
Education
Bachelor of Engineering in Computer Science - Computer Science And Engineering
North Orissa University
Seemanta Engineering College01.2002
Skills
- SAP ECC 62
- JIRA
- HPQC
- MS Office
- Word
- Excel
- Powerpoint
- Outlook
- Access
- OneNote
- Web
- HTML
- CSS
- WordPress
- Personnel Management
- Regulatory Compliance
- Customer Service
- P&L Management
- Strategic Planning
- Systems Optimization
- Utilization Management
- Contract Development
- Vendor Relationship Management
- Project Management
- Data Analysis
- Team Development
- Supply Chain Management
- Revenue Growth
- Cost Management
- Life cycle Management
- Talent Recruitment
- Resource Management
- Procurement
- Proposal Development
- Operations Management
- Enterprise Resource Planning
- Financial Leadership
- Partnership Development
- Quality Control
- Compliance Enforcement
- Professional writing
- OSHA Compliance
- Business Development
- Quality Assurance
- Financial Analysis
- Adobe Applications
- Sales and Marketing
- Cost Estimates & Budgets
- Problem-Solving
- Program Reviews
- Critical Thinking
- Vendor Sourcing
- Cultural Sensitivity
- Product Development
- Remote Team Management
- Multi-operations Management
- Lean / Six Sigma
- Budgeting and Resource Management
- Effective Negotiations
- Change Management
- Testing, repair, and troubleshooting
- Business Acumen
- Stakeholder Management
- Business Systems
- Infrastructure Development Life Cycle
- Team Management
- Quality Assurance Evaluation
- Cross functional Team Builder
- Logistics Operations
- Process Improvement
- Presentation Creation and Delivery
- Vendor Management
- Strategic Direction
- Program Leadership
- Policy and procedure improvements
- Stakeholder Communications
- Team training and development
- Budget coordination
- Project Lifecycle
- Human Resource Management
- Resource Allocation
- Training and Development
- Supply chain distribution
- Team Leadership
- Detail Oriented
- Work Planning and Prioritization
- Performance monitoring
- Electronic and communication systems
- Relationship Building
- Technical understanding
- Budget Preparation
- Onsite customer support
- Documentation proficiency
Websites
Certification
- PMP - PMI Certified Project management professional (12/2020)
- CSM - Certified Scrum Master (2019)
- SAP - Sales and Distribution (2002)
- ITIL V 3.0 (2011)
- Pega- Customer service ready badge & Pega Project delivery ready Badge (2019)
- Harvard business learning - Accelerated leadership EI certificate (2019)
- CSPO - certified scrum product owner from Scrum alliance (2021)
Languages
English
Hindi
Area Of Expertise
- Planning
- Strategy
- Business Plans
- Methodology
- Cost Management
- Project Scheduling
- Project Planning
- Team Management
- Agile Scheduling
- IT Quality Management Metrics
Personal Information
Title: IT Program Manager | Telecommunications & Semiconductors
Hobbies and Interests
- Games
- Music
- Reading
- Travelling
Projects
Nokia Solutions and Networks- Nokia Scoping and Costing project -Program manager (2019), Program manager for four initiatives under the Nokia Care and business development tools umbrella. The project scope includes application development as well as maintenance. Infrastructure improvements, project development/deployment, project maintenance and upgrading. NET, SQL, C#, Azure, and Power BI were utilised as platforms/technologies. The projects are agile and have monthly sprint cycles. End-to-end programme management, financial management, delivery management, stakeholder management, people management, supplier management, and so on are all important responsibilities. Nokia Customer Support Portal- IT Program Manager (2018 - 2019), The Nokia Support Portal Project seeks to unify all legacy Nokia and Legacy Alcatel Lucent portals into a single integrated customer support IT portal - the Support Portal application (post-merger of Nokia and Alcatel Lucent). The implementation project also attempts to synchronize user directories, registration, and entitlement processes across Nokia and fALU systems so that they may function as a single synchronized registration and entitlement engine that supports the portal from the backend. The project's goal is to provide Nokia customers and internal users with a single service and support portal for an improved and delightful experience when ordering Nokia products and services, which are currently placed on different platforms and require multiple logins from two different organizations. Miller and Coors-Miller Coors breweries- USA HCL- Technologies Service delivery manager (2013 - 2014) iMRO- "SAP iMRO( Aerospace maintainence)" HCL Technologies- Project Manager (2012 - 2013) Spansion - VMI- Spansion LLC, Malaysia HCL Technologies-Project Manager/Solution architect (2011 - 2012) Spansion -SAP BW upgrade- Spansion LLC, USA HCL Technologies- Project Manager (2011) SAP implementation- STELTelecom, India Tech Mahindra Project Manager (2010 - 2011) SAP production support- Hi Fert Fertilizers, Australia Tech Mahindra Project Manager (2008 - 2010) Project White- Fonterra dairy, New Zealand HCL Technologies SAP OTC lead (2007 - 2008) SAP Production Support- Shell Chemicals, USA- IBM India Pvt Ltd. "Team Lead -SAP Order to cash (2006 - 2007) SAP implementation- Maestro engg.Pvt ltd, India Caritor India Pvt ltd. SAP-OTC consultant (2005)
Accomplishments
- Supervised team of 100+ staff members.
- Collaborated with team of 250+ in the development of critical project(s)
- Achieved successfull program by completing all KPIs accuracy and efficiency.
Timeline
Software development/automation Program Manager
Nokia Solutions and Networks Pvt Ltd
09.2014 - Current
ERP Program/Senior Project Manager
HCL Technologies
03.2011 - 09.2014
IT Program Manager
Tech Mahindra Ltd
10.2008 - 03.2011
SAP OTC Lead consultant
HCL Technologies
06.2007 - 10.2008
Application Consultant
IBM Global Services India Pvt. Ltd.
11.2005 - 06.2007
Bachelor of Engineering in Computer Science - Computer Science And Engineering
North Orissa University
- PMP - PMI Certified Project management professional (12/2020)
- CSM - Certified Scrum Master (2019)
- SAP - Sales and Distribution (2002)
- ITIL V 3.0 (2011)
- Pega- Customer service ready badge & Pega Project delivery ready Badge (2019)
- Harvard business learning - Accelerated leadership EI certificate (2019)
- CSPO - certified scrum product owner from Scrum alliance (2021)
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