SHIV KOPPAD

● Airbus IM Infrastructure and Platforms delivers Airbus internal and external Business infrastructure Backbone to design, operate and run any Business Applications On prem, Hybrid or Cloud based. Sustaining such business requests from its Inception to Design, Deploy and Operate Application platforms environment.

● Managing the overall Program Contribution of $2M - $8M with IAM/Networks/Software Eng/ERP-SAP/Hosting/Agile Release Train/Big data/IOT/3DX/Business Automation and Intelligence.

● Accomplished Seamless collaboration with Multidisciplinary teams across Europe, Resulting in 40Percent Improvement in solution services and involved thoroughly for Transition of account.

● Writing and Updating Projects delivery follow-up (Cost / Planning /Risk / Opportunities) and follow RACI Matrix.

● Ensured compliance with security regulations and export control standards and smooth Entry into service for running E2E application portfolio coverage : from Design to Operate inc. application evolution

● KPI Initiatives and enhanced awareness within business analyst and project management community by Investigating and analyses various behaviors of applications portfolios for an optimized infrastructure solution.

● Work across Trans-National Teams out of EU (Germany/France/UK) and India majorly inclusive of Architects/Application and Business owners/Devop teams and be part of PI planning sessions on quarterly basis.

● Reporting Stakeholders internally/Externally on Weekly and Monthly Management Meetings on forecast/expenditure with BRM's, CSE's and Architects.

● Support the application performance improvement initiatives across all technical teams from DevOps/DB/Storage/OS/Security/Monitoring/Backup platforms.

● Meeting suppliers and Vendors with Management BI-Annually and Audit internally to keep them inline with objective of Program.

● E2E infrastructure integration and operation for applications on Validation/Integration/Pre-Prod/Prod environments

● Handling MFT's across the PSL to meet objectives set forth and Visioning and revisiting operationally on Escalations.

● Understanding the capabilities, constraints, budgeting, risk estimation and enriching the team on optimization, delivery and process improvement plans on the project management standpoint.

●Seeking excellence in the tools used and delivery in the ITO/Cloud platforms of DXC for customers.

●Enabling deep customer value addition while navigating niche service satisfaction.

●Knowledge in preparing / developing project schedules, estimation, establishing measures and milestones, definition, scoping, tracking etc

●Experience in managing projects through use of processes like risk management, quality management, Issue/problem management & Scope change management.

●Ability to remote project management teams through different geographies.

●Exposure to offshore delivery models

multiple technical work experience in Unix, Wintel, End-user desktop environments and Network.

●Working on the production/Nonproduction environment of DXC Customer with respect to application/Database/Network/Storage maintenance and security patching on the data centre environment while working with ITAO’s, CSM’s and program managers/directors.

●Coordinate with the intra/Internal teams of DXC and its customers on the planning and successful implementation of standalone/Sequential/Parallel Security patches on Linux/Solaris/SLES Sp4/Cluster servers under ITO/Cloud platforms of DXC.

●Working on the pushbacks, escalation matrix, follow ups on the incidents raised across the environment, post completion of execution of the planned delivery.

●Certified with ITIL V4/PMP/CSM Foundation certification.

Tech lead for secured managed broadband operations for interface in cloud and infrastructure services domain of CSS Corp, managing customers portfolios of Dollar General, Michaels, Family dollar and other Business vertices across US and Canada and taking into account of end to end of Service business operations.

Mapping Value to clients organization, goals and challenges to generate growth by obtaining Executive alignment.

Elevating customer success outside of the CSS platform by promoting success in clients craft and other platforms while on their off shore visits along with the VP, senior director and Program mangers.

Presenting the Power point Presentation on Quarterly/Bi-annual/Annual on the Revenue/Risk Mitigation/Enhancing customer profitability and portfolio management.

Handling a team of 80 people comprising of who work with end Customers on issues dealing with Switches/Routers/Wattbox for 60000 retail/Wholesale stores as part of service delivery.

Being the advocate while capturing customer feedback for the product and adding that with sales team for future prospective portfolios.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Eliminated downtime and maximized revenue by providing top project quality control.

Winner of best sales performer for CPM comprising of all major locations in Ireland (Dublin, Cork, Limerick, Galway). Leveraging business opportunities and meeting the prospective client and generating revenues.

Onboarding customers with CPM and tieing them with Annual contacts and taking care of their customer journey on Bi-weekly and monthly Timelines.

Working on Pre/Post sales, discussing strategies with National sales managers, Working on the Ideas to capture prospective Business clients to map Them to CPM Ireland.

Presenting PPT's on Quarterly/BI- Annual meetings on revenue making, retention of the clients. discussing loopholes and shaping exceptional customer journey with regular feedbacks/In person visits and Understanding the ethos of Happy Customers.

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Directed successful SEO and link-building campaign to increase website's credibility and drive traffic.
• Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.

• Worked for Test and production environments of British Telecom and PWC.
• Handling and managing servers, networks in Unix platform for business operations in Network operation center encompassed in ITIL framework.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Analyzed and managed software patches and versions necessary for successful operating system upgrades.
• Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 100k users.
• Managed organizational hardware and software license agreements, tracking new license requests, and decommissioning defunct licenses.
• Worked effectively in both independent and team environments to exceed IT goals.