Shiv Kumar
Hamirpur,HP
Summary
Proven Front Office Associate at Wyndham Chandigarh Mohali, adept in guest relations and problem-solving, ensuring seamless guest experiences. Excelled in managing reservations and addressing complaints, significantly enhancing guest satisfaction. Skilled in word processing and report generation, consistently exceeding expectations with a focus on results.
Overview
1
1
year of professional experience
Work History
Front Office Associate
Wyndham Chandigarh Mohali
Chandigarh
02.2023 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Education
BBA - Travel And Tourism
Heritage Institute of Hotel And Tourism
Shimla, India04.2022
Skills
- Problem-solving skills
- Guest Relations
- Word Processing
- Report Generation
Languages
English
Intermediate (B1)
Timeline
Front Office Associate
Wyndham Chandigarh Mohali
02.2023 - Current
BBA - Travel And Tourism
Heritage Institute of Hotel And Tourism